Groupon Customer Service Issues

I received an earring instead of the watch I ordered. I have been unable to reach anyone by phone for over a week. I am disappointed with the service provided, and I insist on getting a refund. I possess a receipt showing the correct item. This situation has caused me to doubt the integrity of your business. I have always had positive experiences with groupon in the past. Can you understand my frustration? I urgently need the watch for an upcoming trip and cannot settle for email correspondence. Please contact me promptly.

I bought three vouchers for canvas prints from Simple Canvas Prints via PayPal on April 29. I attempted to place my order multiple times but encountered errors each time. I even had to request shipping cost refunds twice due to the issues. Despite following their suggestions and waiting as advised, I still couldn't place my order successfully. After contacting them again today, they recommended I seek a refund from you. I kindly request a refund of $29.97 to my PayPal account at [redacted] as soon as possible. I need to order the canvas prints from another company promptly. Thank you for your prompt assistance. Best regards, Mrs. T.

I am seeking assistance with an issue regarding my recent order. After a lengthy search, I found the perfect red comforter that I ordered specifically in red. Regrettably, the item I received was burgundy instead. The order confirmation, as well as the receipt, both clearly indicate red. The receipt states it is a final sale, but this error was not on my part. I am willing to return the incorrect item and expect either the correction to be sent promptly or a refund issued back to my card. Additionally, there is another item pending shipment, and I have noticed it is not the size I initially selected. I ordered a red queen size comforter, not a burgundy full size. I am hopeful that this misunderstanding can be resolved satisfactorily.

Hello, I am a new vendor on Groupon through Viator. My business, Big Island Buggy, is located in Kailua-Kona on the Big Island of Hawaii, not on Oahu in Honolulu as currently advertised. Due to this error, I have been receiving inquiries from customers in Honolulu, causing confusion. I have already notified Groupon and Viator about this issue nearly a week ago, but it has not been resolved yet. I am losing business as potential customers in Kailua-Kona are not clicking on our listing due to the incorrect location. I kindly request your assistance in getting this matter fixed promptly. Many thanks for your help. Warm regards, Aaron C. Big Island Buggy [redacted]

I accidentally clicked "checkout" on Groupon and was charged $20.00 from my bank card. This has happened twice in one week, and I want my card information removed. The site did not allow me to go back to the previous screen to correct the mistake, which made me feel like my card information was saved intentionally. As a new customer, this experience has been inconvenient and upsetting. I have been trying to reach customer service for over a week without success. I am unable to delete my credit card information despite several attempts. Unlike my experience with Amazon, where I frequently save items to my cart without issues, Groupon has charged me without my intent to purchase anything.

I have recently recovered from an illness and was checking my Groupon account when I noticed multiple hotel purchases dating back to [redacted], some still showing as "purchased today" in [redacted]. I had canceled these bookings, and I am shocked to see them still on my account. I am looking for a refund for these unused vouchers amounting to hundreds of dollars. Equally disappointing is the lack of communication from Groupon's end regarding this issue. When I called for assistance, I was directed to email, leaving me frustrated as I expected more direct customer service from such a big company.

I reached out to Customer Support last week, but unfortunately did not receive a response. I have a Groupon voucher with the code #LG-GKMY-ZPKP-R4KY-SZFT for $59 at Orange Lake Golf. However, I am unable to locate this voucher in my account, my husband's account, or my daughter's account. I am uncertain if the voucher is still valid for the amount paid as we might not have used it before. We are set to travel to Florida this Saturday, and my husband would like to use it if possible. I have checked the "redeemed," "expired," and "all" sections with no luck. I am puzzled by the missing record and would appreciate a prompt response. Apologies for the inconvenience, as we are both in our 70s and might have forgotten how we obtained this voucher. Thank you, Carol A. Email: [redacted] Phone: [redacted]

I have not received a response yet, and I am uncertain about the status of my inquiry. On February 28, [redacted], my sister-in-law bought Groupon tickets for La Guardia restaurant in Windsor, Ontario. Our plans included a complimentary hotel stay and tickets for the David Foster concert on April 15. Unfortunately, due to a labor dispute involving the hotel staff starting in mid-March, both our hotel reservation and concert tickets were canceled. Traveling [redacted] miles round trip from Tillsonburg or London for dinner in Windsor is impractical given the ongoing situation. The uncertainty of rescheduling the concert and hotel stay, combined with the challenge of coordinating all four of us to adjust our schedules, makes the situation complex. As frequent Groupon users, we have faced unusual circumstances. I kindly request a discussion with a supervisor to find a suitable resolution. Thank you.

I bought a Groupon last night at 9:00 pm Central Time for Shari’s Berries, a $30 value for $15. I planned to use it as a Mother’s Day gift for my mom. However, I am disappointed with the pricing on their website after applying the Groupon. The costs increased significantly, and at checkout, I was being charged nearly the same amount as if I didn't use the Groupon. I believed the Groupon would make my purchase half the regular price, as I was only buying a dozen strawberries for $34.98. Therefore, I assumed with the discount, I would only pay $4.98 plus shipping. But the final price was over $50, which is not what I expected. I kindly request a refund of the $15 for the Groupon due to this misleading promotion. Thank you for your understanding and assistance in this matter.

Hello Groupon community, I recently noticed an unauthorized charge on my account for a service I never received. The purchase dates back to December 15, [redacted], and I made the payment using Apple Pay. The order number is [redacted]09 for the Sunkissed tanning eyelash extension. Despite my attempts, I couldn't schedule an appointment with the service provider and therefore didn't expect to be charged. I kindly request a refund. I understand that such matters can be overwhelming, and I appreciate any assistance you can offer. Thank you for addressing my concern. -Cass P.S. Groupon remains my go-to platform, and I appreciate your help.

I purchased a 1-[redacted]-flowers Groupon for $15 but encountered issues trying to place my order online due to an error message. Despite contacting 1-[redacted]-flowers customer service, the code still didn't work. The agent offered me a 20% discount and free shipping if I proceeded with the order without the Groupon. Unfortunately, after placing the order, I discovered that I was charged the full price of $48 instead of the agreed-upon $30. A subsequent call to customer service did not yield results as they couldn't locate my order. Now I face the dilemma of being overcharged and not receiving the confirmation email promised. The uncertainty of whether my Mother will receive her Mother's Day flowers lingers.

I recently purchased 2 Kentucky Powered Parachute flights for $[redacted] each. After noticing two pending charges of $[redacted], I promptly canceled the duplicate order. However, I am concerned as the company's website is currently inaccessible, and the contact phone number goes unanswered with no voicemail. I am uncertain if the business is operational. I attempted to reach out again but with no response. I was looking forward to this experience for my fiance's Birthday, and I hope it's a legitimate business. I would appreciate any information you can provide after investigating. Thank you in advance for your help!

I recently bought two Kentucky Powered Parachute flights for $[redacted] each from a company based in Lexington, Kentucky. Immediately after making the purchase, I noticed two pending charges of $[redacted] each on my card. I tried to cancel the duplicate order and was relieved it seemed to work. However, when I tried to visit their website, it was down. I also called the provided phone number and left a voicemail on a mailbox without a recording, making me doubt if it's an active business. I attempted to call back but received no answer. I purchased this flight as a birthday gift for my fiancé and now I am uncertain about its legitimacy. I hope Groupon can assist in resolving this issue promptly. Thank you for your help.

I purchased a spa package from Tranquility Therapeutics. We have encountered difficulties with using the appointments due to the therapist's medical leave. Initially, we were limited to one appointment per month, and when we tried to redeem the last session, it was canceled due to medical reasons once again. Despite inquiring about an upcoming appointment, the therapist accused us of being rude, though we have evidence to the contrary in our messages. We were advised to contact you for a refund. I am seeking guidance on the steps necessary to receive a refund for this package, as it has been a disappointment. I believe this therapist should reconsider posting deals on Groupon due to the lack of reliability in her appointments.

Hello, Today, my group purchased three Groupons for a whale watching tour, but we were incredibly disappointed with the experience. We were asked to arrive at 9:45 AM for a prompt departure, but the tour did not begin until 10:10 AM due to latecomers. The condition of the boat was subpar, setting a negative tone for the trip. Despite the lack of whale sightings (not even a dolphin), which can be unpredictable, the tour failed to engage us. The crew disappeared, leaving passengers cold and bored without any attempts to lighten the mood. In comparison to previous tours where some efforts were made to entertain and comfort guests, this experience fell short in every aspect. I am genuinely let down by this tour and cannot comprehend the positive reviews it has received. Sincerely, Christelle

I purchased a Groupon on April 9, [redacted], from Optimistic Medicine Studio for a Mother’s Day gift. I scheduled the appointment more than 30 days in advance for May 12, [redacted], at 1 pm. Despite confirming with the representative that our appointment was secure, I received a cancellation message from the studio at midnight the night before our appointment. This situation is disappointing as it affected plans I made for my boyfriend and I to treat our mothers to spa days before Mother’s Day. We were left with no options since everything else was fully booked. It would be appreciated if we could receive a refund for the Groupon purchases to make up for this inconvenience during such a special occasion.

I am experiencing frustration as I attempt to receive a refund for an undelivered twin comforter. I ordered three comforters, with only two Queen size items delivered, and the missing twin comforter has caused me inconvenience. Despite multiple unsuccessful attempts to reach out to customer service, I have not received assistance. Tracking the order revealed it was delivered in Arizona instead of New York. I kindly request a prompt refund to my account due to this error. Communication with a representative has been challenging, leading to my decision to no longer utilize Groupon for purchases. For resolution, please credit my account promptly. Contact via email at [redacted] is preferred. Your attention to this matter is greatly appreciated. Thank you in advance. Ethiopis G.

I am experiencing difficulty purchasing the Groupon for Clix Hair Salon. Initially, I encountered problems with billing information on the first two attempts despite having successfully used those credit cards recently. On my third try, I couldn't use the "your50" code due to it being allegedly maxed out, even though the previous transaction failed. Groupon issued $25 in credit to compensate. Unfortunately, I then faced an error stating, "This order exceeds the purchase maximum for this deal." After another chat with a live agent, the issue got resolved. Now, I plan to try a different payment method; however, when attempting to use the code "mom," I received an error message saying, "Sorry, this code can’t be applied—you’ve used it on the maximum number of orders. Check the code’s rules."

I bought two sets of flowers for $15 each, totaling $30, during a Mother's Day sale. I expected same-day delivery, but none of the $30 options were available for today. Now, I found out they don't deliver in my area anyway. I've been on calls since 4:30 a.m. and I just want a refund immediately.

As a loyal customer, I recently returned from a trip and decided to upgrade to lighter, high-quality luggage. I thoroughly researched different options and added four items to my cart for easy reference. I was particularly interested in the Olympia Tao 3-piece set and compared it with other brands. While browsing Groupon on my phone this morning, I noticed a special ad for the exact luggage set already in my cart at a discounted price of $[redacted].99. However, when I tried to add it to my cart, the price reverted to $[redacted].99. I would like to purchase the Olympia Tao 3-piece set at the advertised price of $[redacted].99 and hope that Groupon will honor this offer as a Mother's Day deal. Please assist me in adding the set to my cart so I can buy it for this special price and gift it to my wife. Kindly email me to finalize the purchase, and feel free to call at [redacted] if needed. Thank you for your assistance. Bobby Dean Bartlett