I bought a Groupon for East Town Spa in Milwaukee, WI and would like to return it. I ha...
GetHuman683848's customer service issue with Groupon from May 2018
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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman683848's own words
I bought a Groupon for East Town Spa in Milwaukee, WI and would like to return it. I have not used the Groupon yet. When I bought the Groupon the fine print was not very specific and it turns out I still have to pay full price for the services since I already used a Groupon at their establishment more than a year ago. The fine print NEVER says if you used a Groupon there before you cannot use another. The woman redeemed the Groupon THEN proceeded to tell me that I would still have to pay full price which is absolutely ridiculous. When I called the company they were very rude to me on the phone when they tried to explain the policy which I still don’t completely understand. So I booked the appointment but then they just called me and said I have to reschedule because they don’t have someone to service me. This entire experience has been unpleasant and I do not want to use their services anymore. I would appreciate if I could be compensated for my trouble.
GetHuman683848 did not yet indicate what Groupon should do to make this right.
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