I NEED attention ASAP

GetHuman-theisaac's customer service issue with Groupon from May 2018

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The issue in GetHuman-theisaac's own words
I wanted to get my money back from the horrible company I bought the detailing from but instead I got a trade in value which I had to use immediately because the clock was ticking. I used half to purchase portrait services and was going to buy the meat package from Omaha steaks with the remaining forty five dollars but suddenly my remaining balance was gone. This is so frustrating and I am d... ... My name is Jill Isaacs, Tel is ***-***-****. email is *****@***.com but I want a call back - no email please!!! I am a very unhappy customer at the moment and am frustrated that I can't speak to someone. I purchased a car detailing package. I called their company four times and no one answered so I left messages. No call back. I finally got thru one week before expiration and found out that you can't have detailing done while you wait and it is located in an industrial part of San Jose by the freeway. I couldn't get a ride on the days they do detailing and have two kids in tow so I checked out uber and it was Forty dollars round trip to my house fora single passenger. the detail place only does details M-Th- they don't detail on weekends. You should get rid of them!! Just four days a week! That is crazy. I wanted to get my money back but instead I got a trade in value which I had to use immediately because the clock was ticking. I used half to purchase portrait services and was going to buy the meat package from Omaha steaks with the remaining forty five dollars but suddenly my remaining balance was gone. This is so frustrating and I am disappointed. groupon has been a favorite resource for discovering new places and getting great deals but I am considering boycotting. Please help.
The detailing place doesn't answer their phone, doesn't return messages and only does detailing during business hours M - th and you have to leave your car
I want a credit or refund for the full amount I spent on this groupon!
I tried to reach them * times to schedule an appt. wil no call back
That is all I want
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Groupon

car detailing and then Trade In
Customer service issue
Reported by GetHuman-theisaac
May 4th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 39873 others
0 customers following this

Timeline

GetHuman-theisaac started working on this issue
May 4th, 2018 11:17pm

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