Groupon Customer Service Issues

Hello, I purchased a Groupon deal for Manhattan Laser Spa but had some issues when trying to redeem it. Initially, I was told I couldn't use it, but the manager agreed to honor the value. However, when I went for my appointment, I was informed that they couldn't honor the deal. As I don't live in New York, I decided to purchase a package through them with the assurance that Groupon would refund my purchase if I contacted them. Since calling doesn't seem to be an option, I hope this message finds its way to the right place. Thank you.

Hello Groupon community, I hope everyone is enjoying their weekend. I encountered an issue with pricing when trying to order a Genuine Freshwater Pearl And Swarovski bracelet for $15.99 using the sale code Sale3 for a 20% discount. Unable to complete the order on a different computer, I was planning to place it once home. However, upon checking again, the price increased to $21.99, and the code Sale3 wasn’t valid anymore. I’m eager to purchase this bracelet as a gift, but the sudden price change and code issue are confusing. Your assistance in resolving this matter would be greatly appreciated. Thank you for your time. - Pamela A., Windsor, Ontario

Hello, I am Eric H. and I recently stayed at the Red Lion Hotel - Air Port in College Park, Georgia through Groupon from 4/27-4/29. Unfortunately, my experience was quite unpleasant. My air conditioning unit leaked and soaked all my belongings, creating a foul smell and forcing me to do laundry unexpectedly. Despite maintenance being aware, the issue was never resolved. Additionally, a booking error by the Groupon agent caused me to only be reserved for one night instead of two, leading to further inconvenience. Problems with my room key made me late for an important event, and the key access issues persisted throughout my stay, making it frustrating to enter the parking lot, my room, or even the laundry room. I have shared my concerns with hotel management and am seeking compensation for the subpar experience and extra expenses incurred. I am eager for a prompt resolution to this matter. Thank you.

I purchased these lovely fruit baskets for my great grandchildren, three in total. The advertisement showed a picture with a quoted value of $30 each for only $15. Given my limited budget on social security, I thought it would be a great Easter gift alternative to candy. Unfortunately, they never received the email instructions. After I received a reminder email about the expiring deal, I tried to redeem them by following the provided instructions, but it turned out to be a 30% discount on a costly basket instead. I can't afford such an expensive gift for them, especially with added taxes and delivery charges. The Groupon has now expired, and I'm unsure what present to give. Could you please provide me with the total 30% discount value for all three baskets combined so I can purchase one basket for them or offer me credit instead? Thank you, Ramona R.

To Whom It May Concern, I am writing to express my dissatisfaction with the recent experience I had with your company's customer service. I would like to address the issue of being charged three times for a Groupon I purchased on 4/26/18, which had already expired on the 25th. I bought a single Groupon named 'the ultimate date night package' priced at $40 USD as a gift for my son and daughter-in-law. The total amount of $[redacted] was charged for the one Groupon, and the three vouchers were received in two separate emails. Despite my lack of prior involvement with your company, I decided to make this purchase as a special treat for my family going through a challenging time. Due to the expired offer and the multiple charges, I am seeking compensation and a prompt resolution to this matter. I insist on speaking with a supervisor to address these issues directly and efficiently. I have attempted to contact your customer service via phone and online support, but the response has been unsatisfactory. I urge your team to escalate this matter and have a supervisor reach out to me at [redacted] for a swift resolution. Sincerely, Susan G. [redacted]

I have been in contact with Shamarie B regarding multiple unauthorized iPad charges on my account. The necessary information provided to Shamarie B includes my name on the card, Kenneth Edwards, the Mastercard numbers ending in [redacted], and the billing address at [redacted] CR127, Pearland, Texas [redacted]. I only authorized the purchase of one iPad on April 25, [redacted], with Order #[redacted]03 for $[redacted].00 plus $8.10 tax, totaling $[redacted].09. The Mastercard expiration date is 8/20. The additional charges for iPads were not made by me, and I want to ensure they are removed from my account. I have read about account compromises involving iPads on Kimkomando, and this issue is causing me distress. I intend to return the unopened iPads and seek resolution urgently.

I am experiencing issues with my January 31st order for the Evansville Courier. I paid $9.99 for 52 weeks of digital access, which was meant for my husband, noted as HLM, at [redacted] on January 31st, [redacted]. However, he keeps receiving notifications that the subscription will end on April 30th. Previously, there was a message indicating the end of a different month. I need assistance in ensuring that his subscription runs until January 31st, [redacted]. I reached out before and have the previous communication on record. I am very frustrated with this recurring problem and may avoid using Groupon in the future due to the inconvenience. Thank you.

I am reaching out about my recent purchase from Novad using a Groupon voucher. Unfortunately, my old email account is no longer active, and I am unable to retrieve the redemption code to get the bracelet I ordered. My new email address is [redacted] I have contacted Novad, but they indicated I need the redemption code from Groupon. I would appreciate it if you could either send me the bracelets I paid for or issue a refund. Additionally, I had a similar issue with a Groupon purchase for Osaka Sushi, where I couldn't redeem it at the restaurant. Despite contacting Groupon multiple times, I have not received a response. I would like a solution for both situations. Thank you.

I spoke to one of your customer service representatives regarding a Groupon I purchased earlier this year for a train in the game in Bellmore. After transferring my data to my new Samson 8 phone, I realized there were duplicates of everything, including the Groupon. Unfortunately, due to an accident and subsequent neck surgery, I couldn't use the Groupon and was only offered Groupon bucks when I called. My niece helped me remove the duplicates, inadvertently deleting the one with the Groupon bucks. I would appreciate it if someone could assist me in getting my Groupon bucks back as I paid for them and now wish to attend a class. I have completed my surgeries and need more time to respond due to texting difficulties. Thank you for your help.

Over a month ago, on March 24, [redacted], I bought a haircut deal with voucher #[redacted]6. It was supposed to include a haircut and either 1 application of hair color or partial highlights, as stated in the details I read. Today, when I called the shop to book an appointment, the shop owner informed me that the deal did not cover hair coloring services. I am disappointed as this was not what I was led to believe when I made the purchase. I am requesting a full refund because the offer I received is not what I paid for. The shop owner seemed upset when I inquired about the hair color, mentioning that their prices are so low they cannot include that service. I am dissatisfied with this situation and would appreciate a full refund as soon as possible. Sincerely, Mitra Spalding

About a month ago, on March 24, [redacted], I bought a haircut deal online through Groupon. The deal stated it included a full one hair color application or partial highlighting. When I contacted the shop to schedule my appointment and inquired about the hair color, the owner denied that it was part of the offer. Feeling disappointed as I always purchase deals that include color or highlights, I am requesting a full refund since this was not the deal I signed up for. My name is Mitra S., and I am the account owner for this purchase.

I urgently need to cancel the Skyline Spa massage and facial order I recently purchased and emailed to my daughter, S.V. Haynes. She then sent it to J. Mitchell for a special occasion gathering. Unfortunately, after learning that the spa only allows Groupon deals from Sunday to Thursday and struggles to accommodate multiple guests at once, I realized it wouldn't work for our group. This unexpected situation has caused me physical distress since booking. One daughter is allergic to skin contact, which I wasn't aware of, adding to the difficulty of using the purchase. I am in a difficult spot and seeking a refund desperately. Kindly reach out to me at my number, [redacted], it's K.V. Thank you for prompt assistance.

I am dissatisfied with the quality of the merchandise received. I am trying to return a seven-piece comforter set, but the webpage for processing returns is not functioning properly. After entering all the necessary information and the reason for the return, I encountered an error message when trying to print the return label, stating there are technical difficulties. I have been attempting this for three days now. I have tried contacting customer service via the provided phone number and live chat, but unfortunately, I have not received any assistance. I would greatly appreciate your help with resolving these issues. Terri G. I am simply attempting to return a Comforter Set that does not meet my expectations through Groupon and would like confirmation that my return information has been received along with a free return label. Your assistance in processing the return of the seven-piece comforter set is needed.

It appears that according to Get Human, my issue has been labeled as "fixed." However, I have not received any notification or resolution from GROUPON regarding this matter, so the problem remains unresolved. Here is the issue I am facing: I bought a GROUPON deal and when I tried to book an appointment for May 1st, I was informed that there were no available slots until May 5th. Since I will be leaving Florida for New Jersey, I would like to request either a refund or an extension of the expiration date until I come back to Florida in February [redacted]. Thank you.

I received only two out of the three sheet sets I ordered on 4/28. The missing set is the T600 Delray Stripe Sheet set in Microchip color. Despite the order acknowledgment stating it was sent, the delivery status shows it as "delivered." I'm unsure how to proceed to receive the missing item or a refund. The order number is #GG-WK45-KJRJ-1ZFS-HGHS, with the Parent Order ID [redacted]95. I have photos showing that all three sets could not have fit in the small box received. This set was meant to be a gift, so I really want to get the product I originally ordered.

I bought a $[redacted].00 voucher for a moving discount from Blues City Movers, but they never showed up for my move on April 30th. When I called Tyler, he mentioned a truck issue and arrived late around 9:30 am. Although I didn't sign anything or receive any documentation, I assumed they were the movers. After the move, I discovered they were not from Blues City Movers and ended up paying $[redacted].00. Tyler's response over the phone was unhelpful and disrespectful. I never used the voucher or their services, so I'm requesting a refund. If necessary, I will dispute the charge on my credit card statement. I anticipate you can confirm that I did not utilize their services. -Cathy L.

I purchased 7 Groupon deals for airport parking at WallyPark. The Groupon deal stated that I needed to book online, but when I tried to do so, WallyPark doesn't allow it for Groupon bookings. I believed using Groupon would be a money-saving option, but it turns out that it's actually costing me more. My trip is for 11 days, and since the Groupon deal only covers 7 days, WallyPark is charging me the highest daily rate of $9.95 for the remaining days. Booking directly through WallyPark online for all 11 days would only cost $5.95 per day. This means that using the Groupon deal is actually costing me $15-$20 more for the same period. I wish to get a refund and for Groupon to update the "Fine Print" to reflect that advance online booking is not possible with the deal.

I bought 2 auto detailing services from SE Auto Detail through Groupon. I canceled the purchase before the expiration date, but I haven't received a refund or credit. When I contacted the auto shop, they stated they don't accept expired coupons. However, on the website, it states that the amount paid ($65.00) will never expire and can be used for the specified service. I want a full refund for the 2 canceled Groupons. You can reach me at [redacted]. Thank you. Robin B.

I recently discovered an unauthorized $[redacted].00 charge from Groupon on my bank statement for something I did not purchase. The email linked to the charges is one I rarely use. After contacting Groupon about a refund, they offered a $[redacted].00 credit instead of returning my money. Due to my current financial situation, I am unable to utilize this credit and require a refund. Despite providing my phone number ([redacted]) multiple times, I have not received a callback. I am puzzled as to how I was charged for a purchase I did not make, and I have not seen any documentation confirming this transaction. I am sending this message from my work email ([redacted]) associated with the account ([redacted]) under the name Joe Dona. I will be reachable until 4:00 PM through this email address for further communication, after which I will use my personal Gmail account from home.

I've been charged by Groupon for something I didn't ask for. They refuse to refund me and have stopped responding to my requests. They offered me a $[redacted].00 credit for another purchase, but I can't afford to spend that money right now. I asked for proof that I requested the coupon, but they never provided it. Despite trying to contact their support, I haven't received any calls back after providing my phone number multiple times. This unexpected $[redacted].00 charge has caused a lot of inconvenience as we didn't budget for it. You can reach me at my phone number ([redacted]) or email [redacted] until 4:00PM, and [redacted] after that.