I am desperately needing to cancel the skyline spa massage and facial order that I just...
GetHuman646403's Refund my order issue with Groupon from May 2018
Help with my Groupon issue
GetHuman646403's next move: find and follow the right step-by-step guide.
Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman646403 will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman646403 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Groupon has better answers for you: Groupon Help Center
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman646403's own words
I am desperately needing to cancel the skyline spa massage and facial order that I just purchased I also purchased and emailed it to my daughter her name is Shanna Vertucci Haynes . She also purchased it and emailed it to Jessica Mitchell. We were to do this as a group and for a very special occasion. When I contacted the place that only allows Groupon to use Sunday to Thursday they said they only have one person working on Sunday and could never Handle all of us at the same time. But actually it would be a problem to even schedule one which totally makes it unable to use. And not at all a full line spa place as we thought. I am desperate to have these canceled and money refunded as it wasn’t at all what I thought it . I have been sick physically ever since I tried to book it and found out not at all what I thought and also one daughter is allergic to anyone touching her skin that I was unaware of. This is a nightmare for me and I am so desperate for you to call me back. Phone number ***-***-**** and again this is Katie Vertucci ! Thank you very much and please call me soon. This is day three and I am physically ill over this and feeling like a nervous break down over a lot of money that I should not have spent
GetHuman646403 did not yet indicate what Groupon should do to make this right.
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