I have a Groupon for a snorkel trip for two. I called the company to scheduled a snorkl...
GetHuman-hazzyski's Refund my order issue with Groupon from April 2018
Help with my Groupon issue
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Groupon doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hazzyski will need to dig through the advice provided by Groupon, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hazzyski can let us know if they help or not.
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Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-hazzyski's own words
I have a Groupon for a snorkel trip for two. I called the company to scheduled a snorkle trip date, I was told I needed an extra $**.** for a wet suit fee. Groupon states fee is $**.**. Plus I have an old Groupon for the same company. I was advised to contact Groupon by the representative at the Adventure diving (about old Groupon.) Chris the office scheduler advised me to call Groupon due to the fact expired Groupons will not be excepted by company. They claim they lose money?????*The company is now called sea Daddy's adventures. My husband and I have snorkeled in other places and just used life vest. I am a larger woman and I am not going to wear a full rubber diving suit for a snorkel trip. I would like a refund for both those Groupons. Groupon credit would be also very much appreciated. Thank you*
GetHuman-hazzyski did not yet indicate what Groupon should do to make this right.
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