Hello, **I am a regular greyhound customer, and my bus taken last night on Sunday...

GetHuman988800's customer service issue with Greyhound from August 2018

Help with my Greyhound issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman988800's own words
Hello, **I am a regular greyhound customer, and my bus taken last night on Sunday **** *:** PM from NYC Port Authority to Washington DC was delayed by two hours and greatly disturbed my travel plans. I did not get home until *:** AM and almost was not able to even get on the bus as it was over booked. The bus was delayed due to not having a driver. I do not understand how a bus could be over booked and also not have a driver scheduled. I am greatly upset by this and was not happy with the customer service support from greyhound at Port Authority in NYC. **I was told I am eligible for a refund, voucher for at least one free bus ride, and food voucher. As a regular rider who rides frequently from D.C. to NYC I am extremely upset with the service from Greyhound Sunday night. **Please contact me at my email *****@***.com with anything you can do for me and refund me my money. I can also be contacted on my cell phone: ************Attached is a copy of my receipt and itinerary.**Sincerely,*Johanna Hartmann**---------- Forwarded message ---------*From: Greyhound ******@***.com**Date: Wed, Aug *, **** at **:** AM*Subject: Greyhound Ticket Purchase Confirmation and Itinerary (********)*To: ******@***.com****Thank you for your online order with Greyhound. Your reference number is ********.**This is an auto-generated message. Please DO NOT reply to this message by email.****PASSENGERS*****JOHANNA HARTMANN $**.** ADULT*****CREDIT CARD BILLING ADDRESS**JOHANNA HARTMANN****** *th St SW*Apt *****Washington, DC ******(***) ***-******PAYMENT**Subtotal: $**.***Gift Ticket Order: $*.***Facility Fee: $*.***Federal: $*.***State: $*.***Total: $**.****Your Purchase Information*Billed to Card *****************Restrictions: NR**TRAVEL INFORMATION*Below is your arrival and departure information, include any connecting bus transfers:**------------- Trip to WASHINGTON, DC -------------********* **:**PM GLI-**** * Depart NEW YORK, NY*Address: PORT AUTHORITY *** *TH AVE * * NEW YORK NY ************** **:**PM -* * Arrive WASHINGTON, DC*Address: UNION STATION ** MASSACHUSETTS AVE NE * * WASHINGTON DC *********Note: * denotes carrier and bus schedule number.*GLI: GREYHOUND LINES, INC.**Please arrive at the station one hour prior to scheduled departure, noting the terminal hours of operation.**Seating is first-come, first-served. In case of insufficient seating capacity, passengers will be placed on succeeding schedules with available seats.**You have chosen to receive a print at home ticket. It is solely the passenger's responsibility to print tickets prior to travel.** Please retain this receipt for your records. For information about bus travel, baggage, refunds and more, consult the Tickets & Travel Info section of greyhound.com. For general schedule information, call *-***-***-****.**Tickets are non-transferrable and, if presented for transportation by any person other than the one for whom it was originally purchased, will be void and may be confiscated by a Greyhound agent or authorized employee of any bus carrier over which the ticket is issued.**Thank you for choosing Greyhound.**-----------------------------------------------------------------*Please visit these other websites for your additional travel needs:**Greyhound Package Express - for shipping services across the United States*http:**www.shipgreyhound.com**Greyhound Canada - for travel and shipping services across Canada*http:**www.greyhound.ca
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Greyhound

Customer service issue
Reported by GetHuman988800
Aug 14th, 2018 - 7 mons ago
I have an issue with Greyhound too
Fixed
Seen by 3 customers so far
Similar issue to 1317 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman988800 started working on this issue
Aug 14th, 2018 1:48am
GetHuman988800 indicated the issue is not fixed yet.
Aug 14th, 2018 2:10pm