Greyhound Customer Service Issues

I am dealing with a serious issue of harassment and mistreatment that my friend Suzan Lisa Pruitt, aged 56 and disabled, experienced with Greyhound Bus staff. She was treated poorly, her luggage was lost which contained all her vital paperwork and medications. The Greyhound staff did not allow her to see her bags being loaded onto the bus. She tried to discuss this matter with multiple Greyhound employees but received no help. Suzan was even forced by a Greyhound Bus driver to climb steep stairs instead of providing proper assistance with a wheelchair lift. The emotional and logistical damage caused cannot be fully calculated, and it's been a distressing experience. We are determined to seek resolution until she is compensated fairly for the mistreatment she endured.

On Sunday, July 22, I left my house to catch the bus in Dumas heading to Denver on bus number [redacted] at 3:35 am. When I called to inquire about the bus, they refused to provide information and advised me to call back in 24 hours. I was given a refund number, [redacted]. The bus eventually arrived at 8:30 am, five hours behind schedule. The bus had no air conditioning during the entire 8-hour journey from Dumas to Denver. Upon arrival, I encountered difficulties at the Denver bus terminal when I was told I couldn't move a chair to charge my phone and eat due to my medical conditions of diabetes, high sugar, and blood pressure. Additionally, I was unable to access the restroom due to cleaning. As a result, I am requesting a refund.

Reservation # [redacted]4 for travel from Nashville to Fort Lauderdale on July 9 at 4:55 PM with GREYHOUND LINES, INC. Bus GLI4703 was scheduled to arrive in Fort Lauderdale at 1:20 PM on July 10. However, during a transfer in Atlanta on the morning of July 10, I was informed of a significant delay. Despite conflicting information from Greyhound associates, the bus did not depart until 8:40 AM, causing me to miss an important appointment. Frustrated by the lack of assistance and communication, I had to purchase a last-minute flight to Fort Lauderdale. I seek a refund or reimbursement for the portion of my ticket from Atlanta to Fort Lauderdale due to the inconvenience and unexpected expenses incurred. Regards, Daniela U. O.

I attempted to contact every phone number provided on your website, but encountered call failures. Even my wife tried from her phone, facing the same issue. It seems your listed numbers are unresponsive, despite claiming availability since 5 AM. Due to a morning problem, we missed our 8:30 bus from Port Authority. We tried calling customer service to inquire about rescheduling our tickets for a later bus today. Unfortunately, reaching you has proven impossible through other methods. I hope you address this email promptly. Thank you. Best, Justin T.

Good afternoon. I need to speak with the right person to file a complaint about an issue with sending some items (a black suitcase and a blue backpack). They were sent on July 20th at 4:19 PM from Evansville, In. to Brownsville, Tx., addressed to José Luis Segura Perez. When the recipients went to pick up the shipment, some items were missing. The missing items include: 5 shirts, an electric toothbrush, a perfume, a cellphone, 2 phone chargers, a "Michael Jordan" watch, and "Nike" sneakers. All these items are men's and have an approximate value of $1,[redacted]. I have been calling but no one answers, hoping for a response. My phone number is [redacted], email: [redacted] Jorge López. Thank you!

Good afternoon. I am a regular Greyhound customer, and I am extremely upset about what happened with my two daughters today. I am very disappointed and feel that the media should be informed about the incident on Greyhound buses. My son purchased tickets for my daughters to travel from Tampa to Pensacola. Unfortunately, during the purchase process, there was no prompt to input their ages, which are 16 and seven. Despite boarding the bus, a lady later asked my younger daughter for her age and then forced her off the bus, stating a consent form was required, even though the person who dropped her off had already left. I believe the situation could have been handled more professionally by allowing them to remain on the bus and arranging for the form to be filled out at a later time. My son's $[redacted] should not have been wasted in this manner. This incident is very concerning, and if not addressed adequately, I will consider taking further action. My daughters were very embarrassed by the ordeal. The ticket confirmation number is [redacted]1. #upset mother

My husband is currently stranded at a bus station in Tulsa, Oklahoma. He was supposed to leave last night at 8 pm. After being initially told they were finding a driver, they later said they would provide hotel accommodations, but then failed to pay for the rooms. Now, he is still waiting with uncertain plans of having a bus available until tomorrow. I am unable to reach anyone at corporate for assistance. It is urgent that my husband, with health issues and no remaining funds, is put on a bus to Pennsylvania promptly. The lack of care and responsibility shown by Greyhound bus lines towards their customers is concerning. I am anxious to have him on his way home as soon as possible.

I was in the process of booking a ticket over the phone with an agent. The agent was difficult to understand during the call, and there were times when the call cut out while she was going over my information. She informed me of the ticket cost for a family (a client with two small children) that I assist at a women's shelter due to a medical crisis. While still on the phone with the agent, I was notified that the family had made other transportation arrangements and no longer needed the bus ticket. I believed the ticket was refundable based on what the agent mentioned and that the booking was not finalized yet. I requested the agent to cancel the transaction. After being told it was non-refundable, she later mentioned she could issue a refund since the booking was not fully completed. I was transferred to customer service to proceed with the refund but was put on hold for approximately 15 minutes before speaking to a representative. They asked for a confirmation number, but since the transaction was not finalized, I didn't have one. It was disappointing to be informed that there would be no refund despite what the sales agent had initially said. I repeatedly explained the situation, but the response remained the same. After requesting a supervisor, the outcome did not change. I have lodged a complaint - case number [redacted]. I am hopeful that Greyhound will uphold the promised refund after reviewing the recorded call. I was on the call continuously from booking to ending it without a refund, lasting about 1 hour and 15 minutes. I am eager to receive a prompt response.

I am writing to address my current experience with the Greyhound bus service. I am currently traveling from Newark, NJ to Norfolk, VA, but the bus I am on is not labeled as Greyhound. The seating inside is dirty and loose with a noisy engine. The audio speakers make a loud noise whenever the driver accelerates, and the entire bus vibrates uncomfortably. This experience has left me very dissatisfied, especially after hearing positive feedback about Greyhound. The bus I am currently on is in worse condition than our local NJ Transit buses. I am disappointed and would like a refund for this subpar service. I value customer satisfaction and will escalate this issue to the appropriate authorities. I hope to receive my refund promptly. Thank you. My confirmation number is [redacted]7.

My husband and I traveled on a Greyhound bus from Lima, OH to Cleveland, OH, with a transfer in Toledo yesterday. The bus station we started from was closed, and there was a sign directing to call [redacted] for assistance. I called and was instructed to dial [redacted] for help. After a 7-minute wait, the person I spoke to could not assist me and advised calling the [redacted] number again. Despite these challenges, the bus arrived at 3:30. Unfortunately, the first two disabled seats were occupied by passengers' bags, and they refused to move, leaving my husband, who is disabled, to sit elsewhere. The driver did not intervene. Our treatment on this leg of the journey was discriminatory and unacceptable. The second bus with Barons did not present any issues, and the driver was helpful. I am requesting a refund for this unpleasant experience.

Upon boarding the bus, there was no Wi-Fi and the power outlets did not work to charge our phones. Additionally, there were two large pitbull dogs on the bus that had fleas. When the bus broke down outside of Las Vegas, it took four hours to get a replacement bus. While waiting, the bus driver was rude, questioning me about drinking when I didn't even have a drink in front of me. Arriving in Phoenix, we missed our connection to Flagstaff due to being placed on the wrong bus. In El Paso, we had to wait for a standby ticket to get home, causing me to miss work. The experience was frustrating, with unhelpful employees and being bitten by fleas. This was my first and last time using this bus service. My ticket cost $[redacted], and my son's was $[redacted], but the system errors made his ticket more expensive. In total, I spent $[redacted] on tickets, only to encounter these issues.

I bought a round trip ticket from Dallas to El Paso on bus #[redacted] departing on Sunday, July 29th at 12:05 am. The bus arrived almost 5 hours late, causing me to miss saying goodbye to my mother who was very ill. She passed away 2 hours before my late arrival. Now in El Paso, I faced more issues as the bus I was supposed to take, #[redacted], never arrived. I had to wait for the next bus at 10:15 pm due to not enough seats on the one that showed up. This is unacceptable, and I demand to speak to a manager to resolve this situation. Please contact me at [redacted].

Ticket #[redacted]3 I wanted to share my recent experience traveling on a Greyhound bus from New York to Toronto. Initially scheduled to depart at 7 pm, the bus left at 8:15 pm due to delays. After driving for an hour, the bus stopped due to mechanical issues, causing a lengthy delay. The driver attempted to fix the problem but eventually had to call for a replacement, resulting in a four-hour delay in total. This was frustrating as passengers, myself included, had made plans based on the bus schedule and the initial delay was said to be for safety checks. I believe passengers should receive compensation for the inconvenience and stress caused by the situation. Proper precautionary measures before departure could have prevented this ordeal.

The bus driver treated me disrespectfully, causing me to be removed from the bus. When I spoke to the supervisor, I was met with rudeness and instructed to sit down and be quiet. Despite my respectful demeanor, she criticized me for talking too much. My scheduled bus ride from Shreveport to Dallas was from 12:25pm to 5:05pm, but I was told I had to wait until the 4pm bus, only to be later informed that I had to wait until 11:15pm instead. This experience has been incredibly unpleasant. I am requesting assistance in boarding the next bus to Dallas and would like a refund for this ordeal.

I made a booking and payment for a ticket from Albuquerque NM to Las Cruces NM for $19.95 on August 21, [redacted]. The transaction was done on February 17, [redacted] using my Visa card ending in ....[redacted], expiring on 06/22. The Confirmation# is [redacted]8, and it was booked by Kimberly Evans. On August 2, [redacted], I received a call from a customer service representative at phone number [redacted] informing me of a time change in the trip by Greyhound. Despite this not being my fault, I requested a refund. There was initial resistance to the refund, but after explaining the situation, the representative agreed to refund the money back to the original card which has since expired. I provided the new card information to no avail, as I no longer have the old card details. I am left with only the last four numbers, expiration date, and ticket information. I can provide an image of the ticket if needed. I am disappointed with the service as I purchased the ticket in good faith, and the change in plans by Greyhound inconveniences me. I am seeking a refund of $19.95 due to the circumstances.

During my bus trip from Seattle to Spokane, I had a negative experience with the staff at the Greyhound station in Billings. When I arrived, my luggage was 30 pounds over the limit, and the attendant, Jordan, was rude when addressing the issue. Initially, she mentioned a $[redacted] fee unless I reduced the weight to 50 pounds. After taking out some clothes, she then requested the weight to be 75 pounds, charging me $44. Despite my luggage weighing 61 pounds, she still charged the $44, which I found unfair. Additionally, she introduced her partner, Stepheny. I found their lack of customer service unsatisfactory. Also, I noticed behavior that made me question if employees were under the influence at work. It left a negative impression on what was an otherwise enjoyable trip.

My boyfriend, Ben J., recently returned from a vacation that included a trip to Montgomery, Alabama. However, his journey back home became confusing. He boarded a bus around 6:15 AM on the 1st headed to Atlanta, Georgia. Unexpectedly, the bus driver informed him that this was the final destination, leaving him stranded. Fast forward to today at either 3:15 PM or 6 PM, he finds himself in Kentucky, just an hour ago. The rapid turn of events has left me puzzled and concerned. My health conditions, including lupus, require assistance, and Ben typically provides care. Therefore, I'm left wondering how this travel mishap occurred. I'm hoping for clarity and possibly some form of compensation or assistance given the circumstances.

During our journey from Detroit, MI to Phoenix, AZ, my family and I encountered a series of unpleasant incidents. The first bus driver was unkind when we requested the WiFi password. Subsequently, another driver insisted on moving a passenger due to snoring, causing an unnecessary delay. In Memphis, TN, the third driver seemed agitated and falsely accused passengers of smoking onboard. Despite no evidence of smoking, she repeatedly turned off the air conditioning. Arriving in Dallas, TX late, we had to rush to switch buses and encountered a driver who was falling asleep at the wheel. The entire trip was marred by rude behavior and safety concerns, which is why I am seeking a refund for this unacceptable experience.

I had a bus scheduled from Boston to Hartford today at 11am, but it ended up leaving at noon without any explanation for the delay. Despite boarding at 11:20, we sat on the bus without moving while observing Greyhound employees behaving unprofessionally, even flirting and playing around. When a passenger requested an update, she was harassed and yelled at by staff members. Eventually, a supervisor mentioned a computer glitch causing the delay but dismissed refund requests due to time constraints. The lack of communication about the delay and the disrespectful behavior of the staff made this experience unacceptable. I would like a refund for this disappointing trip. Thank you.

During my trip on July 28, [redacted], the bus broke down in Breezewood, PA on schedule #[redacted] from NY, NY to Bloomington, IN. We were stuck overnight for 8 hours until a bus from Pittsburgh arrived and took us to Columbus, OH. After a long wait, I reached Indianapolis at 9:15PM, 10 hours late. I had to taxi to Bloomington, arriving at 11:05PM when everything was closed. The return trip on August 4, [redacted], was just as bad. After a smooth ride from Bloomington, IN to Toledo, OH, we waited 8 hours and 20 minutes for the bus to NYC. Delays in Toledo and Cleveland made us reach New York at 1:16PM, 3 ½ hours late. The lack of concern from most Greyhound employees during this entire journey was very disappointing. Waiting in uncomfortable conditions without clear communication was frustrating and unacceptable.