Greyhound Customer Service Issues

I purchased a refundable bus ticket online for travel from Atlantic City to NYC. The confusion started when I was instructed the bus would depart from the Atlantic City Bus Station, which was not accurate. It actually left from two casinos. Early in the morning, around 4:30 am, an announcement at the rail station informed us that the bus was full from the casino customers and would not be stopping at the station as planned. This unexpected change left me frustrated as I was not informed of the altered departure location and time. I believe this situation is misleading and problematic. I have my tickets and I am seeking a full refund from Greyhound.

I am currently at Union Station in Indianapolis, Indiana at 4:45 am. A staff member named Nakita Taylor was very rude to me and other customers since her shift started. Despite my situation as a victim of domestic violence trying to secure shelter for my toddler and myself, she was disrespectful. When I finally got shelter at 4:35 am, she was still rude to me at the ticket counter, making inaccurate claims and causing a scene. I believe she should be held accountable for her behavior and potentially face consequences such as losing her job.

I had two tickets to go to New York on Friday night at 10:40 pm from the Allentown bus station. Upon arriving at the station, there was a one and a half hour delay, and we had to wait in the rain. Despite tracking the bus, the departure time kept being pushed back with no clear communication. After multiple unsuccessful attempts to get information, we called for the last time at 2:40 am and learned that the bus had broken down. We were left with no choice but to find an alternative way back home. I am requesting a full refund as I am very disappointed with the service provided. Although I am unable to access my e-ticket, I can provide the booking confirmation number: [redacted]6.

Currently stranded on the side of the road due to a bus breakdown on route from Buffalo to New York on Bus [redacted], license K02 [redacted]. The driver, identified as David Chery, left to seek assistance, leaving passengers unattended. The breakdown occurred shortly after departure, raising concerns about the bus's condition prior to the journey. With passengers left waiting in hot weather, attempts to contact customer service have been unsuccessful. Requesting a prompt refund for this unacceptable situation. Planning to share experience on social media.

I purchased a bus ticket for my son departing from Greyhound Se station on July 13, [redacted], at 8:30 a.m. heading to Odessa, TX. The employee at the front desk didn't speak English, so she didn't tag my son's luggage or guide him to do it himself, only asked him to place the bag down. During the trip with stops in San Antonio, TX, and Big Spring, TX, he missed the bus and got stranded at Big Springs, TX, while his bags continued to Odessa, TX. Despite filing a claim and contacting the main bus station in Houston, the bag has not been found. I was informed that reimbursement might not be possible because there was no baggage claim number, which was not my son's fault. I am confused as to why his claim could be denied due to the employee's lack of knowledge and negligence. Awaiting your response. - Brandon N.

I purchased tickets from Pueblo, CO to Charleston, SC using the app. However, on the way to Dallas, I learned about my father's heart attack near Nashville. Due to this, I bought two tickets from Dallas to Nashville. Sadly, we arrived too late, and my father had passed away by then. The Dallas supervisor advised me to contact Greyhound Customer Service for a partial refund related to the original tickets. I acknowledge that I'm responsible for paying for the leg from Pueblo, CO to Dallas, which we completed. We changed our plans to Charleston, SC and bought economy class tickets from Dallas to Nashville, originally scheduled for 11:50 pm. The purchase was made via the mobile app around 3 pm at $[redacted] per person. A supervisor or manager guided me through this process. She could not directly handle my claim but provided an envelope, instructing me to enclose the tickets and a letter explaining my situation and await a response. She recommended being persistent with Customer Service and escalating to supervisors if needed.

I am writing to express my dissatisfaction regarding a recent trip on 6/28/18. The bus broke down during the journey from Denver, CO to Buffalo, WY, causing a delay of 6 1/2 hours in Douglas. This disrupted our plans as we arrived in Buffalo much later than scheduled, resulting in minimal time to rest before continuing to Rapid City. The lack of provisions such as food and water in Douglas was distressing, with only fast food options available. The experience was disappointing given the circumstances. My booking confirmation number is [redacted] under the name Esma Burgher. I am requesting a refund and compensation for the inconvenience faced during this trip.

I have been making calls all morning. Firstly, my bus driver in Orlando was unhelpful with accommodating my service dog, used inappropriate language, and made me uncomfortable. Later at the Jacksonville station, my husband slipped in vomit in the restroom, which was littered with beer cans. I have photos of the unsanitary condition which lasted from 3 AM to 8 AM. I was promised complimentary tickets for these issues, but when I called back, I was told there was no record of it. After multiple frustrating calls, I would like the offer to be honored. Dealing with one problem after another over the phone has been overwhelming, especially since I'm four months pregnant and just got out of the hospital.

Since April [redacted], I have been dealing with an issue related to Greyhound. During my trip from NYC to Canada, my luggage was stolen. Despite providing all necessary documents to file a claim, as of 8/8, the issue remains unresolved due to Greyhound's insistence on a baggage claim number that I never received. In NYC, there was no one at the kiosk to provide me with one, and upon arrival in Canada, my luggage was missing. Greyhound's refusal to reimburse me is solely based on this missing number. I am frustrated with their excuses and demand prompt action, or I will escalate the matter to the BBB. I have been patient enough and deserve a resolution.

To Whom It May Concern, During my recent bus journey on [redacted] with Tom as the driver, I have encountered multiple threats from mentally unstable gang members. I have been subjected to threats of assault, murder, and even threats of being injected with needles. These individuals have also made alarming threats of violence towards me and my belongings, including mutilations, beatings, and rape. The gang members, who exhibit Satanic tendencies, falsely portray themselves as authorities, causing a sense of unease. The nighttime environment adds to the unsafe feeling, especially with the gang members operating in teams. I even sensed a potential threat with the sound of a knife behind me earlier. There is a specific male individual wearing a red shirt who has been particularly threatening, mentioning injections. Additionally, there is a dangerous practice of gang members throwing glass particles on the bus, aimed at causing harm to passengers' faces and eyes. These occurrences, coupled with concerns about collusion among bus drivers and baggage handlers, have made my bus rides distressing and hazardous. I felt compelled to share these experiences for the safety of all passengers. Thank you, Lisa G.

To whom it may concern, I, Natalie Schumack, bought two Greyhound bus tickets on August 6, [redacted], under the names Natalie Schumack and Cameron Dillon. The departure was set for 10:00 am on August 8, [redacted], from Philadelphia, Pennsylvania to Washington, DC. Upon arriving at the Philadelphia Greyhound line, there was a 20-minute delay that extended to 60-90 minutes citing a "shortage of equipment." The staff's response to inquiries was discourteous. After a 2-hour wait, I was promised a full refund. I boarded a bus at 12:20, 2 hours and 20 minutes behind schedule, which was unacceptable. The replacement bus had more stops, causing an almost 3-hour delay in reaching Washington, DC compared to the original schedule. This disappointing encounter marks my first and final experience with Greyhound. I request a full refund for both tickets. The CONF#s are [redacted] and [redacted]. Thank you, Natalie Schumack

My grandson has been stranded at bus stations twice. I had to go fetch him from Colorado to Goodland, Kansas, because Greyhound couldn't locate him. They kept giving excuses like the bus being stuck in Ohio and having no tracker. Now, I sent him back to Williamsport, PA from Colorado Springs, CO, and he's stuck in Pittsburgh, PA. The bus was three hours late getting out of Denver due to no driver, causing a two-hour delay. In addition, there were three arrests on the bus and even an overdose. This has caused significant delays. When he arrived in Pittsburgh, he missed the connection to Williamsport. The next bus won't be there until the morning, and they are asking for another $[redacted]. We need a refund for the $[redacted] paid for this chaotic experience. My grandson struggles with anxiety, and this situation has worsened it. Greyhound's buses are unreliable, expensive, and their representatives were rude and unhelpful. Assistance is needed to address this stressful and costly ordeal.

I am currently seeking assistance in tracking down lost luggage. Each time I contact the facility where the luggage might have been sent, I am placed on hold. On the evening of August 8th, I received helpful service from a kind woman. However, the other staff members have been rude and unprofessional during my conversations. It has been frustrating as I am quickly put on hold before they inquire about my needs. Despite explaining that I am looking for Josh Wallace's luggage politely and promptly, I have been kept on hold for 30 to 40 minutes on each call, which I have documented. I am eager to resolve this matter as the luggage contains essential items for a child. Being on a fixed income, I am trying to avoid unnecessary travel to Indianapolis. I value the time and effort of those assisting me and I aim to provide a positive review for Greyhound. Nonetheless, the recent experiences of discourtesy and lack of professionalism have left me hesitant. As a Google guide and reviewer with a substantial following, I understand the impact of my feedback.

I had an important immigration appointment in Washington, DC at 2:30 PM. I booked bus [redacted] from Philadelphia to DC departing at 9:30 AM, with an expected arrival time of 1 PM. Unfortunately, the air conditioning in the bus broke down during the journey, and we had to endure a hot bus ride from Philadelphia to Baltimore. We switched to bus [redacted] in Baltimore at 3 PM due to the delay caused by Greyhound. Regrettably, I missed my appointment and had to purchase another ticket back to Philadelphia. I am requesting a refund for my Greyhound ticket expenses. My ticket confirmation number is [redacted]4.

Dear Greyhound, I usually enjoy traveling on your buses, but my recent trip has been frustrating. The departure from New York City was delayed by 2 hours, causing a cascade of delays. In Richmond, VA, I had to wait for 2 extra hours due to a missing bus driver. Then in Fayetteville, NC, the bus driver was missing again, resulting in a 5-hour delay. This pattern continued, leading to a total delay of 10 hours by the time we reached Jacksonville, FL. The station in Jacksonville was not aware of our arrival, causing further delays and inconvenience. I had to miss a significant business meeting in West Palm Beach due to these issues. I was given confirmation number [redacted], but the service disruptions have left me dissatisfied. I would appreciate a refund for this experience. I can be reached at [redacted]. I regret to say that I will not be choosing Greyhound for my future travels. Sincerely, Brian Trueman

On August 12th, we held tickets for the 7 am bus to Boston. At the gate, we waited until half the line had boarded. A staff member informed us that due to the previous bus not having a driver, passengers from that bus were being boarded onto ours, leaving no room for us. This was just 10 minutes before our scheduled departure time, even though we had already checked in. With a pressing need to be in Boston on time, we could have made alternative arrangements if only we had been informed earlier by the staff. Unfortunately, we missed the chance to switch services and had to wait an hour for the next Greyhound bus to Boston. As a result, this delay disrupted our schedule significantly and caused us great inconvenience.

Dear Greyhound Customer Service, I am a loyal Greyhound patron, and I experienced a significant delay on my trip last night, Sunday, 8/12, at 7:30 PM from NYC Port Authority to Washington DC. The bus was delayed by two hours due to a lack of a driver, disrupting my travel plans and causing me to arrive home at 2:30 AM. Furthermore, the bus was overbooked, almost preventing me from boarding. I am disheartened by the service I received at the Port Authority in NYC. I was informed that I qualify for a refund, a free bus ride voucher, and a food voucher. As a frequent traveler between D.C. and NYC, I am extremely disappointed with Sunday night's service. Please reach me by email at [redacted] regarding any possible compensations and refund procedures. Alternatively, I can be reached at [redacted]. Enclosed, you will find a copy of my receipt and itinerary. Regards, Johanna Hartmann

I bought a ticket from San Bernardino, CA to St. George, UT for August 10, [redacted]. I paid around $50.00 extra for Priority Seating. The San Bernardino bus was delayed an hour and overbooked, so not everyone could get on board. Despite having Priority Seating, I had to wait for a second bus. Fortunately, the wait wasn't too long. During the transfer in Las Vegas, I was told re-boarding passengers had priority. I tried to explain that I was a re-boarding passenger from the overbooked bus, but my concerns seemed to be misunderstood. After talking to four different bus line employees, I was the last one allowed on board with their help. After this frustrating experience, all I want is a refund for the Priority Seating fee.

I am a passenger who took a trip from Monterrey to Woodbridge, VA. Everything seemed fine until I arrived in Dallas around 1:30 am. Two men with yellow fluorescent vests helped me with my luggage and said they would store it while I waited for my bus. After over 8 hours of waiting, a bus finally arrived. When I checked for my luggage, the man who took it was gone along with my bags. Another staff member assured me they would reach the destination eventually. A woman, who seemed like a supervisor, downplayed the situation and said my luggage would arrive 24 hours after me. In Richmond, many people complained about missing luggage from Dallas, showing a lack of organization in Dallas. It's crucial to address this issue as luggage holds irreplaceable memories and belongings for passengers. Despite good vehicles and prices, the service should improve by ensuring proper handling of luggage to prevent such incidents in the future. Waiting for 8 hours for a bus is one thing, but traveling without your belongings is even more distressing as it risks losing cherished memories collected during trips. Thank you for your attention.

I want to bring up my recent experience with a ticket I bought for a 1:00 am bus from South Station to New York on August 15. The bus was delayed due to an issue in New York and as of now, at 2:10 am, we are still waiting to board. No explanation was given for the delay initially. Upon asking, I was informed that the driver was taking extra time to eat. I am concerned about the lack of communication during this delay and its impact on my travel plans, as I now have to rush to the airport to catch my flight. This situation is frustrating and inconvenient for all passengers on board.