Greyhound Customer Service Issues

I want to address the issues I encountered during my recent bus trip on August 14th. The departure time was delayed from 2:15 PM to 8:25 PM, causing me to miss my uncle's funeral the following day at 1 PM in Detroit, MI. Additionally, upon reaching Cincinnati, OH, I was rerouted to a different bus due to the original one being full. This delay led me to arrive in Detroit at 5:25 PM, causing me to miss the funeral procession. The customer service at the Greyhound terminal in Atlanta, GA was unsatisfactory as they failed to provide adequate information for the delays. I am seeking a full refund and appropriate compensation for this upsetting experience. My name is Ronald Ayers, you can reach me at ph# [redacted].

I traveled with Greyhound from Kansas City to Pittsburgh on August 14th. Upon arriving in Pittsburgh on the 15th, one of my checked bags was missing. I was directed to Morgantown WV as the possible location, but it was not there, and I did not file a claim form. The customer service representative and the bus driver were both rude during this ordeal. Additionally, our layover in St. Louis was prolonged due to a missing driver. The missing bag contained new clothes, 2 pairs of new Skechers, and other new items. I need to file a complaint as I was not instructed to complete a report. I witnessed my bag being loaded in Kansas City, as did a friend. My claim ticket number is [redacted]. I request an investigation into this matter promptly. If no resolution is reached within 48 hours, I am requesting compensation of $[redacted]. Linda H. [redacted]

Subject: Complaint Regarding Port Authority Service and Refund Request To whom it may concern, I hope this message finds you well. I am writing to express my dissatisfaction with the service provided by Port Authority. On August 16, [redacted], I experienced a significant delay waiting for a bus scheduled to depart from Port Authority in Manhattan, which resulted in me missing my intended travel. Despite being informed that I am entitled to a refund for the service, I encountered difficulties in addressing this issue at the customer service desk on site. Subsequently, I reached out to multiple departments via phone, all of whom acknowledged my eligibility for a refund due to the circumstances. However, I was instructed to wait an additional 24 hours from the scheduled arrival time of the bus to follow up on the refund process. This presents a challenge as the bus service was unreliable, leaving me uncertain about its actual arrival timing. While I appreciate the professionalism of the staff members I encountered during this ordeal, I believe there is a need for improvement in both driver availability and customer service responsiveness at this location. I am not seeking a resolution but rather a refund for the service not rendered. Thank you for your attention to this matter. Warm regards, [Initials]

My girlfriend and I took a trip with Greyhound from Port Angeles to Sea-Tac airport in Seattle on July 10th. The scheduled departure time was 6:30 am, but the bus never arrived. We contacted Greyhound an hour later, once their phone services were available, and were informed that the driver was running late because he had overslept. After 20 minutes, they called back to say the driver would take an additional 30 minutes to an hour to arrive. By then, it was 8:30 am, and we didn't want to miss our flight, so we had to take an alternative bus to Seattle. We are requesting a refund for the $[redacted] we paid for two tickets. The name on the ticket is Jenia Bojinova.

Last Friday, I purchased a round trip ticket from Cincinnati, Ohio to Columbus. Initially, there was an issue with overcharging me despite requesting a VA discount due to my age of 65 years. Additionally, upon my return to Cincinnati from Columbus, I encountered a delay for the 5:30 pm bus, which was pushed back to 7:30 pm. Traveling with my 1-year-old grandson, I faced further frustration when the driver was impolite and uncooperative, insisting that my ticket indicated a departure time of 10:00 pm. Despite trying to resolve the situation with customer service, the driver callously drove off, leaving me stranded. I lodged a complaint at the Greyhound terminal upon my return on Wednesday, but have not yet received a response. I am disappointed by the lack of professionalism and service quality, especially compared to my previous experiences with Greyhound.

I bumped my head and injured my eye on your bus during a trip from Weed, California to Eureka, California on July 26th. While at the Sacramento stop, an employee provided me with band-aids and cleaner for the wound. I stood up to use the bathroom when the bus hit a bump, causing me to cut my eye on the corner of the overhead console. I passed out and woke up when we stopped, with a significant cut and blood on my face. Despite believing I had a concussion, I was not offered immediate medical assistance. I am seeking reimbursement for a doctor's visit to check my injury. My name is S. Dulin, and I have photos of the incident.

I had a round trip ticket from Augusta, GA to Springfield, MO from July 31st to August 14th with a 5-hour layover in Atlanta, GA. The driver warned us about safety concerns for solo female travelers like myself, so I stayed inside despite being a smoker. When I went outside to a designated smoking area, a disruptive individual appeared suddenly, causing security officers to leave. I was approached by three people selling illegal items while security was absent. This experience was frightening and unsanitary, highlighting the urgent need for facility updates and improved security measures. The driver on my return trip was late, leading to another driver taking over who seemed fatigued, endangering passengers with his drowsiness. The journey was filled with discomfort and fear, exacerbating my anxiety and panic attacks. Despite seeking assistance from the staff, I received no clear guidance or support, leading to a stressful and disappointing trip overall. I am deeply dissatisfied and hesitant to use Greyhound services in the future. Thank you, Pamela Bowen.

A group of non-English speakers, along with their 1- and 3-year-olds, have been at the Greyhound location in Atlanta since Thursday. They were waiting in the correct line for their bus when employees instructed them to move to a different line. This caused their tickets to be rescheduled for the next day, even though there were still available seats on the current bus. When requesting to speak with the manager or supervisor, they were met with an unhelpful response. The entire staff at this Greyhound location is described as unprofessional, with unpleasant demeanor. The situation must be urgently escalated to corporate as the behavior of the staff is unacceptable for such a critical service.

I recently booked a round trip from Baltimore to NYC. The departure time was scheduled for 8:25 but the bus left late at 8:45, which is understandable. However, the air conditioning on the bus was not working and we were not informed beforehand. With the temperature at 86 degrees outside, the situation inside was uncomfortable with passengers sweating and an unpleasant odor. I would have gladly paid $20 to reschedule if I had known about the AC issue. The limited airflow from two vents in the front and back of the bus was insufficient. My husband had to stand at the back near the restroom under the vent for 3.5 hours. I tried contacting Baltimore Greyhound station/customer service without success. I am requesting a full refund due to this unsatisfactory experience.

I have a commercial account with Greyhound Package Express that I've used for about a year and a half. Despite shipping around 20 packages per month, I've encountered issues with employees at bus stations not scanning items, failing to contact recipients upon arrival, and a lack of communication from the company. I have voiced my concerns to both management and customer service without much resolution. The overall lack of proper training and management oversight has resulted in unaccounted-for expensive items. I am seeking for a more proactive approach from management to address these ongoing problems and ensure better adherence to scanning and communication protocols. I believe that these issues are widespread, affecting other businesses utilizing Greyhound Package Express services.

I am disappointed with the service regarding Confirmation [redacted]7. My son was removed from the bus due to overbooking, causing a delay of 2 hours to his final destination. He missed his connecting bus, leaving him stranded, and I had to cover the cost of a hotel room. Despite spending 6 hours on the phone seeking assistance on Saturday, customer service was unhelpful. No information was provided at the stations, and subsequent calls only led to being redirected without resolution. Requests for a supervisor were denied. I am hopeful that this issue can be resolved promptly; otherwise, I may need to involve the office of the president, David Leach. Thank you.

I purchased 6 tickets for the bus scheduled at GLI [redacted] departing at 5:20 a.m. on August 22, [redacted]. However, the driver refused to acknowledge my tickets, was extremely rude, and was confrontational towards me. He even forced me off the bus and threatened to leave me stranded when I tried to show him my ticket. I am deeply disappointed with the lack of respect I received, especially considering I am a regular customer and spent over $[redacted] on this trip alone. The driver's behavior was unacceptable; he continuously yelled and scolded passengers as if we were children. It is distressing to deal with such unprofessionalism. I repeatedly requested his name, but he declined to provide it. Before I could escalate the issue to a supervisor, he left without announcing his name. Absolutely terrible experience!

My son was scheduled to board a 12:10 pm bus from Worcester, MA, on Tuesday, August 21. Unfortunately, there were no drivers available, and the bus was delayed as a result. Despite contacting Greyhound for updates, we were informed of the delay but given no definite explanation other than a possible schedule change. This situation is not related to external factors like traffic or weather but rather a lack of preparedness on the company's part. We decided to play it safe by taking a train from Hartford since we couldn't rely on the uncertain bus arrival time of around 7 pm. I am unhappy with the lack of backup plans and disappointed as a customer. Due to the service not being provided as promised, I request a refund of the fare paid for the trip.

I have been trying to contact Greyhound for the last two weeks regarding my boyfriend's lost luggage. When he got off the bus in Wheeling, West Virginia and was told not to reboard, his bags were left behind. Despite efforts to trace them, no one seems to know their whereabouts. Every time I call the Columbus office, no one answers, and I keep getting transferred around without any resolution. My boyfriend, Mykal M., is now without clothes or essentials at college. This situation is causing a lot of inconvenience, and I urgently need answers and action to locate and deliver his two checked bags. Please assist in contacting the Columbus bus station and arranging for the bags to be sent to Bethany College in West Virginia. Thank you for your prompt attention to this matter.

I recently traveled with Greyhound from Hinesville to Jacksonville. Upon arriving in Jacksonville, I discovered I had a 16-hour layover unless I paid $20 to change to an earlier departure. When checking in my bags, the fee exceeded what I had on hand, despite not being informed of any charges beforehand. I attempted to pay over the phone with a friend's credit card, but was informed it wasn't acceptable. Sadly, I had to leave my three suitcases at the bus station. A Greyhound security guard kindly provided her phone number and assured me she would keep my luggage safe. Can my bags be paid for and shipped to my destination on a bus, loaded by the security guard?

I'm currently on the 9am [redacted] bus from Denver to New York on August 23rd. I need to report an issue with your employees. The drivers have been disrespectful and arrogant towards passengers. On a stop in Hays, one driver left the bus for 10 minutes without allowing passengers to leave. This lack of consideration is unacceptable. Upon returning to Scotland, I will not be using your services again and will advise others against doing so as well. No response is necessary.

I have been trying to track a lost box out of the four I shipped via GPX on 8/7/18. I encountered issues at the Baltimore station. The customer service was lacking, with conflicting information between GPX's customer service line and the staff at the Baltimore station. Upon checking in Charlotte on 8/13/18, the service was poor. The employee ignored me, stayed on her phone, and seemed bothered when I asked about my packages. I called customer service, they advised to wait and start a claim if the package didn't arrive. I visited the Charlotte station again on 8/17/18, and the package was still missing, potentially backlogged in Richmond, VA. I left a complaint and a tracer claim was filed. Despite promises of updates, I have received none. Attempting to follow up only redirects me to the same customer service line. This experience has been disappointing, with poor service matching low rates. I seek a total refund and compensation for my lost items. This situation needs to be addressed by Greyhound.

The Greyhound terminals at the New York City Port Authority are chaotic. The lines for Atlantic City were a mess with people cutting because a manager created a new line without considering the [redacted]+ people already waiting. When the lines merged, those who had been waiting for 60-90 minutes were directed to stand behind others with earlier departure times. This experience was frustrating, and I plan to share videos of the employees' behavior on social media. The situation looked like a disaster. Given Greyhound's reputation, I expected better organization. I am requesting a full refund and urge you to improve the transportation system in NYC, considering the size of your business. Looking forward to your response. Best regards, Jessica

I contacted Greyhound regarding the extended 17-hour journey and the unpleasant incidents during my trip. Despite detailing being physically assaulted and threatened with a gun by an individual at the Memphis terminal selling drugs, I faced challenges when requesting a refund. The safety concerns arose when the perpetrator pushed me and made threats within view of security cameras. Lacking staff or security presence, I felt endangered. I also faced difficulties accessing my bag and missed transfers due to delays, leading to renting a car when sent to the wrong stop. Greyhound's customer service offered a $30 travel voucher, inadequate given the circumstances and impact on my well-being. Requests to verify the incident through camera footage were unproductive. Facing physical discomfort and feeling discriminated against due to my mental disability, I seek resolution and accountability from Greyhound, beyond the token voucher. If not addressed promptly, I will consider external assistance to address this situation.

I recently traveled with Greyhound from Hinesville, GA to Fairfield, TX with a layover in Jacksonville, FL. Due to a 16-hour layover, I tried to switch to an earlier bus by paying an additional $20 and extra luggage fees, which I didn't have cash for. Despite offering to pay over the phone with a friend's credit card, the Jacksonville station didn't allow it. I had to leave my three suitcases with a security guard named Charity Schall, who kindly offered to hold them until I could send money for shipping. Now, I'm waiting for her to return them to the station so they can be shipped to me. The process has been challenging with long layovers and luggage issues. It has been days since my journey began on August 21, [redacted], and as of August 25, [redacted], I haven't received any updates from Greyhound about my luggage being shipped.