On ****, we had tickets on the * am bus to Boston.*We waited in line at the gate untile...

GetHuman981862's customer service issue with Greyhound from August 2018

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Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
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The issue in GetHuman981862's own words
On ****, we had tickets on the * am bus to Boston.*We waited in line at the gate untile half of the line boarded.*A staff member told us that because the previous bus did not have a driver, they had to board passangers on our bus and therefore there was no room for us. This was ** minutes prior to the scheduled departure time and after we had already checked in.*We had an urgency to be in Boston on the scheduled time and would have been able to use a different service, but because we were informed at the last moment of something the staff could have told us in advance, we missed that opportunity and has to waited one hour for the next Greyhound to Boston. This made us late on our schedule and caused severe inconvenience.
GetHuman981862 did not yet indicate what Greyhound should do to make this right.
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Greyhound

Customer service issue
Reported by GetHuman981862
Aug 12th, 2018 - 7 mons ago
I have an issue with Greyhound too
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Seen by 2 customers so far
Similar issue to 1286 others
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Timeline
GetHuman981862 started working on this issue
Aug 12th, 2018 11:04am