I need to double check and see if my account ending in **** is cancelled: I cancelled t...

GetHuman4645525's customer service issue with Green Dot from April 2020

Help with my Green Dot issue
The issue in GetHuman4645525's own words
I need to double check and see if my account ending in **** is cancelled: I cancelled this account way back in **** I recall. The IRS is mailing out stimulus checks and they still have this account info on file it says they direct deposited into the account but I need to make sure that it didn’t. Either way I have to file with IRS to give them new info they just said on there automatic site they used my old green dot info I need to make sure it didn’t go through and that this account is active or non active let me know because either way I don’t have the card or login info to check. Justin Martinez is my name. Please email me a rep: I made sure account was cancelled through telephone. Contact info *** *** **** **Email: *****@***.com

GetHuman4645525 did not yet indicate what Green Dot should do to make this right.

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Green Dot

Customer service issue
Reported by GetHuman4645525
Apr 15th, 2020 - 6 months ago
Fixed
Seen by 4 customers so far
Similar issue to 14591 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman4645525 started working on this issue
Apr 15th 2:58pm
GetHuman4645525 confirmed the issue is fixed. Hooray!
Apr 21st 5:34pm