I ordered a Green Dot card online with no credit check, no I.d., just my personal infor...

GetHuman-mrgenegl's Recover Account issue with Green Dot from July 2019

Help with my Green Dot issue
First: share to improve GetHuman-mrgenegl's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mrgenegl may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-mrgenegl's own words
Close my account and have green Dot forward the remaining balance of the account. ... I ordered a Green Dot card online with no credit check, no I.d., just my personal information. I was allowed to use the card with no problems for about a year or so, until October of last year Green Dot asked me for proof of identity. They wanted me to scan my driver's license and send it to them, otherwise, until I've sent them this scan, I was notified that I wouldn't have access to my account, nor would I have use of the card. Since, October of last year Green Dot has still charged my account with a maintenance and service fee, even though it's been * months since I've had access to my money and their services. I've asked via of a letter and by notifying customer service that I no longer wanted their services and for them to forward the balance of the account to the listed address on file and I've not yet received a response from anyone regarding this matter.*I'd really like to close the account, receive the remaining balance and be reimbursed for the funds that they've taken from my account since October of last year for services that I could not access.
I don't have a license
I'm no longer interested in maintaining an account with Green Dot, I simply would like to close the account and I would like to have Green Dot forward the balance to the listed address.
I've been a loyal customer and I've used their services for over a year without an issue.
I've contacted customer service and I've written Green Dot about this matter.
How GetHuman-mrgenegl fixed the problem

We are waiting for GetHuman-mrgenegl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Green Dot

Green Dot prepaid Visa card
Recover Account issue
Reported by GetHuman-mrgenegl
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 72168 others
0 customers following this

Timeline

GetHuman-mrgenegl started working on this issue
Jul 13th, 2019 3:26pm
GetHuman-mrgenegl indicated the issue is not fixed yet.
Jul 13th, 2019 3:53pm
GetHuman-mrgenegl indicated the issue is not fixed yet.
Jul 13th, 2019 3:53pm
GetHuman-mrgenegl indicated the issue is not fixed yet.
Jul 13th, 2019 7:46pm