Green Dot Customer Service Issues

My mother purchased a $20 Green Dot card under the impression it could be used like a regular American Express debit gift card, only to find out upon activation that it needs to be physically mailed. Unfortunately, it was declined for all online purchases, including Lyft and Uber. Frustrated by this, I eventually managed to access my account to see a balance of $1.94, as they deducted $7.95 as a monthly maintenance fee, along with $10 for an unsuccessful Lyft transaction. Feeling infuriated by these hidden charges and inefficiencies, I am disappointed with the company for taking advantage of unsuspecting individuals. My goal now is to cancel the card and request a refund.

I've been struggling to activate my card using the app on my tablet. After entering my information and requesting an activation code, the code disappeared before I could input it. Upon retrying, I received an "invalid code" message and later was blocked due to too many attempts. I've tried multiple times today with no success. Unfortunately, I haven't been able to reach customer support. I'm dealing with a Green Dot Visa card purchased with $20 from Wal-Mart, and I urgently need to activate it for direct deposit at work.

I am having trouble activating my card despite attempting through various methods such as the app, web, and phone. I paid $[redacted] for it and cannot use it to pay my bill. I am unable to speak to a live person for assistance. I need urgent help. I have already filed a complaint with the Better Business Bureau and will inform everyone on social media about this frustrating problem if it is not resolved promptly. Please reach out to me as soon as possible.

I'm having trouble receiving the verification code through text to activate my new Green Dot prepaid Credit/Debit card. I attempted to resend multiple times, waiting 2 minutes between each try, but I received a message saying I exceeded my limit. It's frustrating and feels like a scam. Why do I have to create an account to use a prepaid Credit card? It seems unnecessary. This experience makes me doubt the legitimacy of the Company and the card.

I am experiencing difficulties registering my card and locating my $[redacted]. The system indicates that my card registration isn't complete even though I believe I did so earlier today. My social security number and date of birth are linked to my card. The system refuses to send another verification code, and I can't reach a representative for help. As a company of this size, this level of customer service is unacceptable. I urgently require access to my funds. When attempting to reset my username/password, I receive a message stating that I am not registered. Checking my card balance indicates there are no funds available, despite having my payment receipt. My details: last four digits of my social security number are [redacted], card number 4[redacted] 8[redacted], and my phone number is [redacted]. I kindly request immediate assistance. Your prompt attention to this pressing matter is highly appreciated. - D. Edwards.

During a recent trip, I encountered an issue with accessing my card after funds were loaded. Following a discussion with a representative, my account was suspended, and I was asked to submit images of the front and back of my ID card via email to GreenDot. Despite sending the required information, I have not received confirmation that my ID was received. After contacting customer service for an update on my funds and account status, I was informed once more that my account remains suspended. I have not been given clarity on why this action was taken despite providing the necessary documentation. As a result, I am unable to access my funds and seek resolution regarding the suspension of my account.

I added $[redacted] to my card 6 months ago, but I haven't been able to access the funds since then. Despite reaching out to Green Dot customer service, sending multiple forms of identification, and waiting for callbacks, my money still hasn't been returned. If this matter isn't resolved promptly, I may have to involve law enforcement as the delay is causing significant inconvenience. The $[redacted] is crucial for paying my bills, and its absence has forced me to move to a new location. I urgently need this issue resolved to regain access to my funds.

My account is currently blocked, and I need to provide my new ID, but the address doesn't match my Green Dot card account. How can I update my address when my account is blocked? I tried to send a picture of my ID with the correct address, but it didn't work because the information doesn't match. I have dependents relying on this money. Can I call to update my address to match my ID and send the picture to unblock my account?

Dear GetHuman.com, I'm experiencing issues with receiving my VA benefit direct deposit from Green Dot. The payment was expected on July 1, [redacted], but as of July 11, [redacted], [redacted] hrs, it hasn't arrived. Despite contacting Green Dot multiple times since June 24, [redacted], I have received unhelpful responses from their customer service. Each representative gave contradictory information, making it challenging to get a clear answer about my missing payment. I've escalated the matter by reaching out to the Better Business Bureau in California and Arkansas, as well as keeping detailed records of every interaction with Green Dot. The VA confirmed that the funds were sent to Green Dot on June 19, [redacted], with documented proof. This delay in receiving my entitled payment has caused significant stress and financial strain on me and my family. I'm actively seeking a resolution by maintaining communication with Green Dot, escalating the complaint, and involving federal agencies due to the impact this situation has on my well-being.

I bought a Green Dot Load and Go card on June 29, [redacted], and loaded $20 onto it. However, every time I check my balance by calling the number on the back of the card ([redacted]), I am informed that there are no funds available. The card details are as follows: Card Number - 4[redacted] 2[redacted], CVV# - [redacted], Expiry - 7/21. I have tried to activate and register the card online and through the mobile app, but I keep encountering technical difficulties and receive an error message prompting me to try again. Whenever I call the customer service number provided on the website and enter my card number, I am informed that it's incorrect, and I have not been able to speak with a representative. I am concerned that this could be a fraudulent situation. I am requesting a refund or assistance to activate the card and access my funds. Thank you.

I have a MoneyPak card and am unable to access the MoneyPak website. Despite changing my password multiple times and verifying my phone number, I still cannot log in. I contacted customer service, and they informed me that my account was locked due to "suspicious activity." I had to request a refund, which can take up to 2 weeks, and unfortunately, once your account is locked, you cannot use it again. This is frustrating as I only have one cell phone number and submitting my ID card for verification poses a challenge. I am disappointed with this experience and will not be using MoneyPak in the future.

I am still waiting for the funds to appear on my RushCard. On July 1st, I purchased a MoneyPak card and loaded $[redacted] onto it. Despite following all the instructions provided by their agents, my issue remains unresolved. It is crucial for me to access these funds to cover essential bills. The MoneyPak number is [redacted] [redacted]. I reached out to customer service four times, but unfortunately, no solutions were offered, which has left me feeling very frustrated. My name is Tracey P. Your assistance in resolving this matter would be greatly appreciated. Email: [redacted]

I recently requested a replacement card due to wear and tear on my current one. As a VIP Member, I was informed I would receive the new card promptly. However, it has been a week and I am still without access to my funds. I reside in a motel and explained to customer service that I receive mail at my P.O. Box across the street due to the motel's policy. Unfortunately, the new card was sent to both addresses by FedEx, which cannot deliver to P.O. Boxes. Despite my efforts to resolve this with FedEx, I was unable to get the tracking number from the representative. Now, the new card is being returned after the failed delivery attempts. I request that the new card be sent to either my physical address or P.O. Box through the US Postal Service to avoid further delays. I believe my funds should be made available to me immediately since my direct deposits were not affected during this time. Thank you. Arthur T. P.O.Box [redacted] Hilliard, FL [redacted] Or Arthur T. [redacted] US Highway 1 Hilliard. FL [redacted]

My debit card was recently compromised, resulting in unauthorized charges totaling $[redacted]. I promptly filed a dispute and submitted the necessary documentation as requested. Unfortunately, before my supporting letter reached them, the bank informed me online that my dispute was rejected. Regrettably, their explanation was sent to an outdated address, leaving me in the dark as to why my claim was denied. The fraudulent transactions occurred in Miami Beach and St. Petersburg, while I reside in Naples, FL. The unauthorized withdrawals drained my funds following receipt of my social security check, leaving me with only $[redacted]. The sequence of $[redacted] withdrawals over three consecutive days has left me unable to cover my rent or purchase essential medication. Despite contacting the phone number on the back of my card, I have been unable to find a resolution. Kindly get in touch with me at [redacted] or [redacted]. I am Marc Story, and the last four digits of my card are [redacted]. Your prompt assistance is greatly appreciated.

Your website reference is not functioning properly, causing inconvenience. Despite the [redacted] number confirming funds are available, the card is still being declined. The assistance number on the back offers no helpful information, leading to frustration navigating automated options. Contacting a live person through the website seems to be the only solution after finding no resolution through the [redacted] number. The promised convenience of the card is not being experienced, resulting in stress and health issues. The automated responses do not address the problem, causing further frustration. Please reach out to me to clarify why I have encountered such difficulties with your product. Thank you. Wade R. Price of Portland, OR.

I am experiencing difficulties accessing the funds on my Green Dot card. I have $[redacted] on it that I need to use to pay my bills. I am frustrated and considering taking further action if this issue is not resolved. Being unable to access my money online is inconvenient as I cannot travel to other locations to make payments in person. Please address this matter promptly and allow me to use my funds. Contact me at +1-[redacted]. Thank you.

I purchased a GreenDot prepaid card with a $1.95 Activation Fee and loaded $20 at HEB in San Antonio, Texas. When I tried to register the card, I was informed I needed to wait 30 minutes. After waiting, I attempted to register again, only to be told to try later. Upon calling, I was directed to register online or via the app. Despite trying to register online, I couldn't download the app on my iPhone without the card's activation. I tried to return the card with the receipt at HEB, but the staff was unable to help, as they faced the same registration issue. Even calling the number on the card led to the same automated message directing registration through the app or online. What steps should I take next?

I recently purchased a $[redacted] MoneyPak to assist with my move to New Jersey. However, when I tried to load it onto my card, I encountered difficulties. Subsequently, after attempting with multiple cards, I was prompted to request a refund due to suspicious activity. I have already initiated the refund process but am concerned that it may be sent to my previous address. I currently reside in New Jersey and urgently need the refund to be sent to my new address. To expedite this matter, I am available to verify my identity and provide updated information. Please reach out to me at [redacted] or via email at [redacted] for further assistance. Your prompt attention to this situation would be greatly appreciated.

My sister sent me $40 through Green Dot. I have the user code to receive the money, but when I select "How did I receive my code," and choose text message, I can't input my cell phone number. The typing cursor moves to the next space without showing my number. I tried entering my user code and invisible number, but it keeps asking for my number. I don't have a Green Dot card, but my spouse does. I really need that money urgently! Please assist me in receiving the $40 my sister sent. Thank you.

I added $[redacted] to my Green Dot card, but now I am unable to access my funds. There seems to be $16 missing from the card as well. The card is currently locked, and I urgently need it unlocked to pay my bills. Can you please unlock both of my cards and stop taking money from them? It has been three days since the issue started, and I really need this matter resolved promptly. Thank you.