Green Dot Customer Service Issues

I purchased a MoneyPak on July 18th, and there was an error, so I had to apply for a refund and wait for 10 days. I bought another MoneyPak on July 19th, but it said I exceeded my load limit. After speaking to an agent who advised waiting, I tried again but it flagged as suspicious activity. Customer service suggested trying a different card, which I did, but it still showed as suspicious activity. Now, I'm unable to use any card and have to apply for a refund. I have an urgent court date in South Carolina on Tuesday, which is a 36-hour drive from Tucson, Arizona where I am. My family sent $[redacted] through the MoneyPak for me to make this trip, but now both transactions need to be refunded, taking 10 days each. I can't wait that long as the purpose was to fund my trip. Due to this, I am now at risk of missing court and facing jail time. I'm in a desperate situation and have reached out to various consumer protection agencies. I urge the company to rectify this issue promptly before I suffer further consequences.

I am encountering issues while trying to activate my Green Dot load & go prepaid Visa card. When I enter my 16-digit card number, cvv number, and personal details on the activation page, I keep receiving a message saying there are technical difficulties. My money is stuck on the card, and I am unable to load more funds or carry out any transactions, causing frustration. Despite attempting to contact various numbers, I am directed to call the number on the back of the card, which turns out to be invalid when called. I am now seeking a way to transfer the funds from this troublesome card efficiently. This ordeal has been far from the straightforward transaction I anticipated. I plan to escalate this matter to the BBB due to the wasted time and disruption to my personal and business affairs.

I need help activating my Green Dot Load & Go prepaid Visa card. I visited the activation page, entered my 16-digit card number, CVV, and personal details, but kept receiving a message saying there are technical difficulties. The money on my card is stuck, and I cannot load more or make transactions. I'm frustrated with this whole situation as it has been a complete let down. I tried calling multiple numbers, but they all direct me to call the number on the back of my card. When I called that number [redacted], it told me it was the wrong number. I just want to transfer the money off this troublesome card and move on. This process was meant to be straightforward - buy the card, load money, and go - but it has turned into a waste of time and caused inconvenience in my personal and business life. I plan to escalate this issue to the BBB. I urge Green Dot to assist me in transferring the loaded money either through an ATM or bank transfer.

I have been calling [redacted] all afternoon, but I keep reaching the automated answering machine. I finally spoke with a live customer support representative and explained the issue. She mentioned that the card was already activated, which surprised me as I didn't receive the verification code on my cell phone to activate it. Despite trying to resend the code multiple times, I never received it. I am only able to use the card on Amazon, as it was declined when I tried to pay my insurance bill and open a new online checking account. When I attempted to contact live support again, I got stuck with the unhelpful automated system. It seems like support may be limited on weekends, but I am willing to escalate this issue to the corporate office of Green Dot Visa if necessary.

I received a $[redacted] MoneyPak from a friend and loaded it onto my Green Dot prepaid Visa card. The deposit was successful, but when I tried to withdraw money from an ATM, it kept giving me an invalid PIN code on the receipt, even though I was confident in the PIN I used. I contacted Green Dot, but it was after hours, so I had to call back the next day. They advised me to change the PIN online, but I couldn't remember my password or access my recovery options. After several days, I managed to reset my PIN, but then I could only withdraw $40 in two transactions before getting an "insufficient funds" error, even though there should have been $[redacted] left from the MoneyPak. I am seeking reimbursement for this issue. Thank you for your help.

I purchased a card from Walgreens and added $80. When trying to activate it, I entered my landline for the verification text but never received the code. I then tried with my cell number and even a friend's number but still didn't get the code. After attempting to use a third-party app to receive texts, I received an error saying I exceeded attempts. Now I keep getting the same error message but can't reach a live representative for help. I need the card activated or a refund, and I'm unsure how to proceed.

I purchased a card from Walgreens and tried to activate it. The automated service asked for a phone number, so I entered my landline. Since it said it would send a verification code via text, I couldn't receive it. I later tried to activate online using my cell phone number but didn't get the text. Resending multiple times didn't work. Even trying my friend's number didn't result in receiving the code. I resorted to using a third-party texting app, but it said I reached the limit and to try later. I need my money back or just want the card activated. It's frustrating not being able to reach customer service for help.

I purchased a Green Dot Load and Go prepaid card and loaded $30 on it with a $3.98 fee. I saved all the receipts. Following activation instructions, I called the number provided and entered my card number. It directed me to register online. Despite several attempts, I couldn't complete the registration process as the system couldn't match my card number or Social Security number. I urgently need the money to buy medications for my elderly great-grandma. This situation is causing stress, and I'm seeking assistance to resolve it promptly. I have all the necessary documentation available for verification. Thank you for any help you can provide.

Every time I attempt to load a Green Dot MoneyPak card to my Green Dot debit card, it redirects me to the third step where I am asked to input my card details, indicating that a MoneyPak account was already created using my information. Subsequently, it states that a verification code was sent to my email, but I suspect it's because I can no longer access the email the old account was registered with, as it was hacked and stolen. The compromised email is [redacted], which I no longer have access to. I am now using the new email [redacted] Kindly assist me in recovering my account so I can load money onto my card and use it. For any correspondence, please reach out to me at [redacted] Thank you, Ronald L.

I bought a GreenDot card at Dollar General, loaded it with $55, and saw a monthly service fee of $7.97 deducted. Then a purchase for Walmart Family Mobile was made, leaving me with $2.42. Even though Green Dot's app shows the transaction as posted, Walmart Family Mobile says it was declined. I tried contacting you days ago to resolve this, but I couldn't reach a live person for a three-way call with Walmart Family Mobile. They asked for a transaction number which I don't have. They mentioned an address issue with Tulsa and 5th Street, but it was corrected. I need this sorted urgently as I'm missing work due to my phone being off. I'm unable to call you due to the phone issue, so please advise on how to speak with a live person at Green Dot. Thank you.

I have been attempting to register my Green Dot card with $[redacted] loaded on it for online use. Despite multiple tries, I did not receive the text code required for registration on my phone. After contacting my cell provider to remove a block, I continued to face issues with the registration process. Even after waiting 16 hours as directed, the problem persisted with a message indicating too many attempts. I have tried various numbers to reach a customer service representative without success. This situation has left me feeling frustrated and helpless as my money is now inaccessible for online purchases or cash withdrawals. I would greatly appreciate any assistance to resolve this matter as soon as possible.

I recently fell victim to a phone scam in Davenport, NY, where scammers posed as the justice department informing me of an arrest warrant. They coerced me into purchasing 3 visa/debit cards from a local dollar store which I later realized was a scam. I provided the card details, including the numbers, expiration date, and security code, out of fear from their threats. Feeling frightened and vulnerable after recently losing my sister, I contacted my bank and attempted to reach out to the scammers without success. I shared my social security number but it was not accepted by their system. I am reaching out for help and advice on how to prevent the scammers from using the stolen cards. I appreciate any guidance as I navigate this distressing situation.

I recently acquired a Green Dot Visa Cash Back debit card for online use, but mistakenly entered an incorrect phone number, causing it to be temporarily restricted to in-store purchases only. Despite several attempts to use it in person, the transaction failed, indicating an incorrect PIN, which I believe to be correct. Unfortunately, I am unable to access the Green Dot website or app to reset the PIN. With a significant amount of funds on the card, I urgently need to resolve this issue and regain access to my money. I am extremely frustrated and seeking a prompt solution to either successfully change the PIN to enable in-store purchases or have the card usable online and in-store without any restrictions.

My card ending in [redacted] has been blocked for over a year. I've tried multiple times to unblock it following all the steps provided by Greendot. Whether it's through their operators, online tutorials, or live chat representatives, every option leads me in circles. When I call the Greendot number on the back of the card, I'm prompted to enter my card or social security number, only to be informed the account is blocked and to visit greendot.com/documentupload for help, then it disconnects. On the website, the submit button stays grey for up to 15 minutes without progress. Using the computer link, I submitted my card number and was told my ID attempt was invalid and to call the same number on the card. It's a frustrating loop. With $[redacted].00 stuck on the card, I'm desperate to resolve this issue promptly.

I am concerned as I received a confirmation without reporting my lost or stolen item. Now, realizing it is missing, I am having trouble contacting a person for assistance. Dealing with identity theft, I find this situation troubling. I hope the company can address this promptly.

I recently believed my card was stolen but later found it. When I called to have it reactivated, I stumbled on one of the security questions about my occupation. Unfortunately, I couldn't recall the answer, leading them to freeze my card. They requested an ID and proof of address, which I can provide. However, obtaining an ID requires my birth certificate, which is inaccessible as the hospital I was born in no longer exists in Berlin, Germany. I have $[redacted] on the card that I desperately need access to for living expenses. Unfortunately, they refuse to unfreeze it. I am struggling without funds for the remainder of the month. Please, I implore you for assistance as I am facing mental health challenges and this situation is pushing me to the edge.

To whom it may concern, my name is John Briggs, the same name on my card. There are seven unauthorized transactions on my card, starting on July 26th: $1 by cspmt.com, $2 by Rukcloy.com, $2 by ganitat.com. On July 27th, there was a charge of $49.95 from Rukcloy.com, $1.95 from Rukcloy.com, and $39.95 from Rukcloy.com on July 28th. Lastly, on July 29th, there was a charge of $5.99 by Rukcloy.com. I am unfamiliar with these transactions and need assistance disputing them.

I am Angela Rodriguez and I am facing trouble with a fraudulent incident involving my son's account. About 5 months ago, his paycheck from Sam’s Club in Austin, Texas was deposited, but soon after, someone named Ronnie Harvick took $[redacted] from his account without our knowledge. We tried reaching out to Money Networks, his bank card company, and followed their instructions to provide various documents. However, they now advise me to contact Greendot Bank. I have a trace tracking number #[redacted][redacted] and the information of the person, Ronnie Harvick, who took the money. I have been struggling to resolve this and hope to hear from someone soon. I tried calling Money Network at [redacted], but all the options indicate that they are closed. As a last resort, I found an email for Greendot online. I appreciate any assistance in getting this issue resolved promptly. Thank you, Angela Rodriguez

After transferring an $80.00 MoneyPak GreenDot from a friend's account to mine, my account was blocked for investigation. I submitted photos of my driver's license to FlexDoc as directed, with the promise my account would be unblocked within 2 business days. It has now been about 3 weeks, and my account remains blocked. Although my funds are visible, monthly fees are still being deducted. I have not violated any rules and request that my funds be sent to me by mail if I cannot access them. Thank you.

I obtained a loan from Capital Community Bank on July 4th, [redacted]. Upon registering my card over the phone, I mistakenly entered my birthdate as 05/25/68, which led to the account being blocked. Despite numerous calls to verify the funds with Capital Community Bank, they have been unhelpful. After finally speaking to a representative, I was advised to order a new card, but the funds were not transferred as promised. Despite providing my ID, birth certificate, and social security number via email as requested, I have yet to receive the funds. Additionally, I was told a payment of $87.90 was sent back, adding to my confusion and frustration with the situation.