Green Dot Customer Service Issues

I have been attempting to activate my card since 7/18/19 when I loaded $[redacted].33 in cash onto it at Walmart in Olympia, WA. Despite numerous attempts via phone and online through the Walmart Money Card app, I have been unable to activate my card on my phone, tablet, or desktop. I have interacted with Walmart Money Card customer service representatives over 25 times and even reached out to tech support, who promised a quick resolution over a week ago but failed to deliver. Despite requesting to speak with supervisors, I keep getting redirected to the automated phone service. This ongoing issue has caused my cellphone to be disconnected, resulting in late fees and a reconnection fee from my phone company, totaling $[redacted] in additional charges. I am considering contacting Greendot corporate office for assistance in resolving this matter promptly.

Hello, my name is Jeremy Lowry. I had an account with Greendot which I found to be a great card. I was impressed by the features that exceeded my expectations, and I appreciate that. Unfortunately, over the weekend, my accounts were closed due to a situation where someone I was doing business with made fraudulent claims about money pak transactions. Despite having evidence in the form of text messages and screenshots to prove my innocence, my accounts were frozen and subsequently closed. There was money in my account unrelated to the issue. I immediately reached out to file a claim regarding the money pak transactions. I am seeking assistance in reinstating my accounts and retrieving the funds that rightfully belong to me.

I recently discovered unauthorized charges on my card from Lyft. I've never used Lyft and need these charges canceled and refunded. This issue arose while attempting to transfer funds from my Greendot card to my PayPal account associated with the same email. It seems this transfer option is no longer available, leaving me $[redacted] short for rent and bills, plus additional hundreds lost to unauthorized Lyft charges. To clarify, there are two problems: unauthorized Lyft charges despite never using the service, and the inability to access the funds I needed for rent and bills. My GreenDot user account is "physolator," and my PayPal email is "[redacted]" The phone number linked to the account is [redacted], and the address is [redacted] 96th Ave NE, Bothell, WA [redacted]. The name on the card is Joel Bunes.

I requested a money transfer on July 31st, but as of August 3rd, I have yet to receive my refund. I contacted Greendot Prepaid Card customer service but the issue remains unresolved. Despite sending four emails to [redacted], I still have not received my refund. I urgently need the transfer to be reversed. Both the website and app are not functioning correctly as I encountered errors stating I made too many attempts to access my account in a 24-hour period. This ongoing problem has me considering switching companies after years of being a customer. Additionally, my account was compromised, and I am seeking legal advice for that issue.

Regarding a complaint about customer service, I have been in contact since July 31, [redacted] with a representative named Mr. C. who has an accent from India. Despite speaking with him at 1:30 p.m., he refused to provide his last name for me to file a formal complaint. I am following up on a pending transaction from SallyBeauty.com dated 7/26/[redacted], which has not reflected in my checking account within five days. I was informed by Mr. C. that my funds will be returned by 8/8/[redacted]. I have previously contacted a representative from SallyBeauty who mentioned that the hold on my funds could be released with a fax to Green Dot. However, I was informed by a Green Dot customer service representative that no fax number is available, and waiting until 8/8/[redacted] is unreasonable given my immediate need for funds for gas, emergency room co-pay, and prescriptions. Despite trying to reach a supervisor or manager on 8/03/[redacted] at 1:46 p.m., I have not received any return calls. A white female customer service representative assured me that a supervisor would call me back on the same day, but I have yet to hear from anyone or see the return of my funds to my checking account. My card number is 4[redacted] 1[redacted] and my name is Constance McMiller. You can reach me at [redacted] or via email. I kindly request a prompt resolution to this matter, or I will be forced to report this as theft of my funds, leave a consumer review, and contact the BBB.

I purchased three MoneyPak cards, each with $[redacted], to load onto my debit card. When prompted to verify my identity by uploading my ID, I struggled for almost two days with failed identification messages. After contacting customer service, the upload was accepted but still required approval. Unfortunately, my request was denied. Upon attempting to reach Green Dot for assistance, I faced frequent hang-ups and chat disconnections. Following a refund request for all three cards, I was advised to try a different card, only to discover it showed as used. Despite persistent efforts to contact customer support for clarity on the refund status, I have encountered unhelpful responses and even rude behavior. I urgently need my $[redacted] refunded and seek answers regarding the unusable cards. The lack of responsiveness from MoneyPak is concerning, leaving me frustrated and uncertain about the resolution process.

Hello, As an employer seeking pay card services for our company, I have some inquiries regarding the pay card program: 1. Are there any costs for the employer associated with the pay card program? 2. What are the specific employer responsibilities related to the pay card program? 3. Are new card packets available in English, Spanish, and Creole? 4. Is customer service support provided in English, Spanish, and Creole? 5. Does the pay card program include overdraft protection? 6. Does the pay card program offer fraud protection? 7. Can the pay card be transferred from one employer to another? 8. Are there any fees for cardholders? 9. Is it possible for employees to receive their pay in advance? Thank you, J.C. Payroll Specialist J.L. of Florida, LLC [redacted] Staley Road, Fort Myers, FL [redacted] Office: [redacted] Fax: [redacted] Email: [redacted] Website: www.juniperlandscaping.com

I am a Wal-Mart MoneyCard customer. I have been receiving my direct deposits from my employer into my account for the past five months without any issues. However, on Friday, August 2nd, I logged into my app and discovered that my account was blocked. I promptly contacted customer service and was informed that they required verification of my documents due to a payroll deposit on July 23rd. I submitted the necessary documents on Monday as requested. Despite speaking with six different representatives and requesting to speak with a supervisor, promising a callback within 4 hours, I have yet to receive a response over 7 1/2 hours later. I am extremely frustrated with this situation and the lack of assistance I have encountered. I am seeking to speak with a knowledgeable individual who can address my concerns directly and provide specific answers. If I do not receive a satisfactory resolution soon, I will escalate this matter further. Sincerely, Renee M.

I am experiencing difficulty with my Walmart Money Card as your system does not seem to recognize it. On 8/4/19, I sent an email with the card and receipt details to [redacted] Subsequently, on 8/5/19, I reached out to online support who initially responded but misunderstood the call time I provided. Despite multiple follow-up emails with additional call times, I have yet to receive any assistance. I urgently need this issue resolved as the card is meant for important medical expenses for my son's surgery. It is frustrating that I have not received any help despite my efforts. My contact number is [redacted]. Thank you. - Quinn N.

I placed $55 on a Green Dot card for my son, Matt G., in May [redacted]. He hasn't been able to use $45 which remains unused. I've tried calling customer service but either I'm put on hold indefinitely or the call simply disconnects. I've spent $35 on additional calls with no resolution. After getting other numbers from Dollar Tree, I keep ending up at the same unhelpful number. I understand fees, but this is excessive. My son needed this money for a wedding gift for his brother who recently passed away. This situation is frustrating. What should we do? - Matthew and Mark's mom, Shawnna

I have a question about direct deposit. Let's say my account is at zero balance after paying bills, but I have a financial emergency and urgently need a hundred dollars. Can I withdraw it from the ATM as an overdraft to be repaid with the next month's direct deposit? Thank you for your assistance, and may you be blessed. I am resorting to this method to reach you because it has been incredibly challenging to contact someone via the [redacted] and corporate numbers. I have attempted multiple times to connect with a live representative without success. How can I speak to a live agent? I need assistance as soon as possible.

I am reaching out to the BBB regarding issues with your card. The app does not allow me to change the recipient's name after I realized personal information was needed. Despite the card not being activated, the balance has drastically decreased from $30 to $14. I am disappointed by the lack of support from live agents to address these problems. The situation has left me feeling frustrated as I believe many others may be affected by this questionable practice. I will take steps to ensure your card is no longer available at major retailers to prevent others from falling victim to what appears to be a predatory scheme.

A Greendot card addressed to William Rich arrived at my mailbox, but I did not apply for it. I suspect identity theft, as I'm unfamiliar with this person. When trying to contact customer service regarding this issue, I encountered difficulties. The system prompted me for a social security number, which I declined to provide due to fraud concerns. The online chat representative suggested entering all zeros, but this method was unsuccessful. I remain worried about the situation and seek assistance in resolving this issue without compromising sensitive information like my SSN.

I recently received a replacement card because I lost my old one. However, I am unable to activate the new card because my phone number has changed since I received it. I am seeking help to update my account information so that I can successfully activate my new card with the correct phone number. Unfortunately, the representatives I have spoken to so far have not been able to assist me with this issue. I would greatly appreciate any help in resolving this matter promptly. Thank you.

I am writing to express my dissatisfaction with my experience with Greendot. I purchased an airline ticket through Justfly last year using my Green Secured Platinum credit card and later had to cancel the flight, receiving a credit with the airline. Subsequently, I ceased using my Greendot credit card due to poor service. When trying to obtain a refund for the unused flight, the airline issued over $[redacted] back to my closed GreenDot credit card, causing difficulty in retrieving the funds. Despite numerous attempts to contact Greendot, I have been unable to reach a representative due to the lack of a live person option in their automated phone system. I am frustrated with the lack of customer service and desire to speak with a Greendot manager to locate my secured credit card and the $[redacted] refund from Justfly. This experience has left me dissatisfied with Greendot’s services and I believe they should improve their customer support. Sincerely, Luis D.

I received a debit card as a gift, but it was declined when I tried to use it. I attempted to register the card, but the questions required setting up an account, which I prefer not to do. I only want to use the funds on the card without any additional steps. Even when I entered zeros as my SSN, as suggested by a customer representative, it was still invalid. My goal is to simply spend the money on the card and discard it once empty. If more details are needed, please reach out to me at [redacted].

My money from a lawsuit was placed on Green Dot cards. Green Dot deactivated one of the cards due to suspected fraudulent transactions. Despite multiple attempts to verify my identity by uploading my California ID, SSN, birth date, address, and phone number, they have not reissued the card. I have contacted customer service, but they have been unhelpful and continue to deduct monthly fees from the account. I urgently need access to my funds and request a prompt resolution from Green Dot.

Today, I bought a Visa card at a Dollar store with $75 to use for my Amazon purchases. After creating an account, I was asked for verification, but I lack a current ID due to just turning 18. Can my boyfriend sign up instead to avoid this? I only have a picture of an old ID but not front and back. Can I bypass this wait for a new ID? Furthermore, my Amazon account is locked because of this card issue, and I need to be verified to access it again. How can this small problem cause such a disruption? Will I need to buy a new ID to access my $75 balance? Your prompt assistance is greatly appreciated.

I purchased a TV from someone in Tulsa who asked me to buy a Green Dot refill card to complete the transaction. However, the card did not work, so I traveled to Tulsa, paid in person, and got the TV. I requested a refund from Green Dot, but they mistakenly sent it to the other party involved. Despite explaining that I was the purchaser, they advised me to file a fraud report and mentioned small claims court. I emphasized that I made the purchase and deserved my money back without legal proceedings. It's frustrating that Green Dot did not prioritize my claim since the transaction issue was between the seller and me. I want a resolution without additional expenses.

I have been attempting to register my new card for over three hours now through various methods, including the phone number provided, the mobile app, and the website. Unfortunately, I keep encountering an issue where the automated system instructs me to register online with no option to speak to a live representative. Despite multiple attempts, I am unable to validate my information as it continuously prompts me to try again later. This has become incredibly frustrating as I am unable to access my funds without a registered card. The previous greendot card I had was linked to a Walmart Money Card, which was closed due to inactivity. I loaded money onto this new card at a register, but I am unable to register it online due to the validation error. I am stuck in a loop where I can't retrieve my old login details or create a new one without entering my card number, which I can't do without registering it. Your assistance in resolving this issue would be greatly appreciated. Thank you.