. I have a Green Dot VIP prepaid card and my mother send me funds of $*** using her Per...

GetHuman1638439's customer service issue with Green Dot from November 2018

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The issue in GetHuman1638439's own words
. I have a Green Dot VIP prepaid card and my mother send me funds of $*** using her Person * Person transfer from her bank, which she sent using my mobile phone number. Once I received the notice that I had funds, it directed me to a site to enter my banks Routing number and Account number. I entered Green Dots Rt********** Acct*****************. It then confirmed and accepted the transfer. But the money never got to my account, after investigating further I realized that my Green Dot account number is NOT my card number. The account actual number is ************. The problem is the money has been accepted by your bank and the funds have been processed thru my moms bank. So somewhere Green Dot Bank has my $***. I need to know how to get it returned or credited to my account. Otherwise I will be taking legal steps to resolve the matter.
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Green Dot

Customer service issue
Reported by GetHuman1638439
Nov 27th, 2018 - 9 mons ago
I have an issue with Green Dot too
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Seen by 3 customers so far
Similar issue to 27395 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1638439 started working on this issue
Nov 27th, 2018 5:30pm
GetHuman1638439 indicated the issue is not fixed yet.
Nov 27th, 2018 5:30pm