I paid a Straight Talk monthly phone refill for a family member using my Green Dot card...

GetHuman1441164's customer service issue with Green Dot from October 2018

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The issue in GetHuman1441164's own words
I paid a Straight Talk monthly phone refill for a family member using my Green Dot card. This was a 'one time only transaction' last month. Straight Talk billed my card again this month and took my money with out authorization from me. I was on the phone with them for over * hours trying to cancel pending transaction and they continued to connect me to various departments until their pending status cleared and they officially haf my money then told me I must dispute transaction through Green dot. Now I am denied the ability to speak to a live support person and unable to file immediate DISPUTE. I want you to demand Straight talk to initiate a CHARGE BACK to refund MY money back to my card NOW. I also want to speak verbally to someone about WHY MY BANK (GREEN DOT) CANT STOP AN UNAUTHORIZED TRANSACTION IMMEDIATELY UPON MY REQUEST? MAKES THE SUPPORT SYSTEM USELESS!

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Green Dot

Customer service issue
Reported by GetHuman1441164
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 22772 others
0 customers following this

Timeline

GetHuman1441164 started working on this issue
Oct 29th, 2018 5:25pm

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