I paid a Straight Talk monthly phone refill for a family member using my Green Dot card...

GetHuman1441164's customer service issue with Green Dot from October 2018

2 views | 22772 similar | 0 following
Help with my Green Dot issue
First: share to improve GetHuman1441164's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1441164's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1441164 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman1441164's own words
I paid a Straight Talk monthly phone refill for a family member using my Green Dot card. This was a 'one time only transaction' last month. Straight Talk billed my card again this month and took my money with out authorization from me. I was on the phone with them for over * hours trying to cancel pending transaction and they continued to connect me to various departments until their pending status cleared and they officially haf my money then told me I must dispute transaction through Green dot. Now I am denied the ability to speak to a live support person and unable to file immediate DISPUTE. I want you to demand Straight talk to initiate a CHARGE BACK to refund MY money back to my card NOW. I also want to speak verbally to someone about WHY MY BANK (GREEN DOT) CANT STOP AN UNAUTHORIZED TRANSACTION IMMEDIATELY UPON MY REQUEST? MAKES THE SUPPORT SYSTEM USELESS!

GetHuman1441164 did not yet indicate what Green Dot should do to make this right.

How GetHuman1441164 fixed the problem

We are waiting for GetHuman1441164 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1441164 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman1441164
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 22772 others
0 customers following this


GetHuman1441164 started working on this issue
Oct 29th, 2018 5:25pm

The Free, Easy Way to Move Services

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians