Green Dot Customer Service Issues

I encountered issues while trying to activate my card online. The website wasn't loading on my phone, and the representative had difficulty hearing me. I was then informed that the card can only be used for in-store purchases because I didn't provide sufficient verification. To resolve this, I need to ensure I can use the card for online transactions. My name is Lillie Lewis, and my date of birth is 01/03/[redacted]. My last four SSN digits are [redacted], and I reside at [redacted] Bridge Rd apt [redacted], Ypsilanti, MI, [redacted]. You can reach me at [redacted], [redacted], [redacted], or [redacted] If necessary, I am willing to provide a copy of my ID to enable online card usage or transfer funds to another card.

I am requesting a refund from PlayStation Vue. The customer service representative confirmed the refund of $64.79 to my card. However, despite seeing the refund transaction on my card statement, the $64.79 has not been added to my available balance. Currently, only $2.78 is available on my card. I urgently need the $64.79 refunded to be reflected in my available balance. The refund was processed as a credit adjustment, but I have not received the funds on my card. Please contact me promptly to advise on the steps to ensure the $64.79 is available on my card balance. Thank you.

I waited for over two and a half hours in the hotel parking lot for a call back regarding my free reward for reaching 10 stays. Despite having enough money on my card and no issues with payment before, I encountered problems this time. I want to redeem my free night tonight and receive an extra night to make up for the inconvenience. My wife and I are currently waiting in the parking lot for a response, which is unacceptable. Kindly provide the two free nights promptly.

To whom it may concern, I would like to address an issue I encountered recently while attempting to transfer funds from a MoneyPak card to my Varo account. On October 20th, a friend purchased a MoneyPak card for me with $[redacted] from Walgreens. However, when I tried to deposit the money into my account, I realized I couldn't log in to my MoneyPak account due to an incorrect username or password. Despite attempting to recover this information through the "forgot username or password" option, I was unsuccessful and ultimately locked out of my account for 24 hours. Additionally, my MoneyPak account is associated with my old phone number, which I recently changed. This has added to my frustration with the process, especially since I have been unable to reach a customer service representative despite my numerous attempts. The automated system has been unhelpful, requiring an account with Green Dot, which I am now hesitant to create given this frustrating experience. I urgently request prompt assistance in resolving this matter as it has left me feeling as though funds have been wrongfully withheld from both my friend and myself. I am eager for a swift resolution to this problem.

I had trouble paying my Nationwide bill with my card. First, my card was declined. Then, I tried to withdraw money from an ATM, but it said "error processing transaction." I just checked my balance and noticed that $7.95 was deducted for a monthly fee, which is frustrating since I just received this card. I want a refund, but they said it would take 2 weeks. I really need my $[redacted] back because it feels like Green Dot took it unfairly. I've been trying to reach a representative to explain what's going on, but I can't find a way to contact anyone as the phone numbers on the card are not helpful. I am really frustrated.

I recently requested an image to be added to my prepaid Walmart Visa card last week. After using the old card to pay a bill on Friday, I encountered issues when trying to pay another bill as the card got blocked. I contacted customer service, followed their instructions to upload my driver's license to an app, and was told to wait two days. Today, on Monday, October 22, I received my new card with the image but when I tried to activate it, it was deemed invalid. Additionally, the images of my driver's license were not verified, restricting my use of the card. This situation is frustrating as I have been a loyal customer for nearly 20 years and need the issue resolved promptly. I still have funds on the card and hope that this matter can be rectified soon. Thank you. - Sherrikaleff

I have spent two days trying to register my card and talk to someone. Unfortunately, my address, my work address, and my girlfriend's address are not being accepted. The customer service seems to be nonexistent, and I am very frustrated. I got this card as a gift and I haven't been able to use it yet. At this point, I am hesitant to recommend this company to anyone. The issue has not been resolved, and I am still unable to register my card. I am starting to doubt if this is a legitimate company because I have not been able to reach anyone for help. I really need to speak to someone about this situation.

I am writing on behalf of Summer B. I am Lori M. P. and she is with me now. There were some concerns regarding her GreenDot card. After reporting the issue, a new card was sent to her. Summer depends on this card for her Social Security deposits. To ensure the next deposit goes through, we need the old card's routing information. The Social Security office requires this information to continue the deposits. Please reach out to Summer promptly with the necessary details to avoid any disruptions. Thank you for your assistance.

Last week, I loaded $[redacted].00 onto my card but upon receiving my new card today, I noticed it now only has $38.00. I did not authorize any transactions. Specifically, there was a $33.00 charge at Six Flags while my card wasn't activated. I'm also concerned about other unauthorized transactions. Please investigate this matter. Your assistance is greatly appreciated.

I experienced an issue with my card being canceled by you. After being told a replacement would be expedited, I never received it. I later found out it couldn't be sent to my PO Box and provided my physical address. Despite this, my account got blocked, preventing access to my funds. I need my account unblocked immediately but am unable to upload my ID as the site doesn't recognize my old card number and I haven't received the new one. Without access to my app due to the block, I'm unable to see my account balance. Please assist in unblocking my account so I can pay my bills. Thank you.

My GoBank account at Green Dot Bank has been unexpectedly closed. Despite contacting the toll-free number associated with GoBank, the representative I spoke with was unable to provide a reason for the closure. I have held this account for two years and did not initiate its closure. Today, my employee direct deposit was supposed to be credited, but I was informed it would be returned to my company's payroll in two business days due to the account closure. Unfortunately, the representative could not connect me with a supervisor to address this issue promptly. Reopening my account is urgent, and I must ensure that my direct deposit is not rejected. I have referred numerous individuals to the GoBank card, and I am disappointed by this significant error. I urgently request a timely resolution and request immediate contact regarding this matter. Thank you for your assistance.

I have a Walmart Money Card, and someone has obtained my card number to make unauthorized purchases at the Microsoft Store for video games. They also made a purchase at another online gaming site. I contacted Walmart, and they sent me a new card, but my money is still missing. This situation has left me in a tough spot financially. I can't afford gas to get to work, buy food, or pay my electricity bill. This has happened to me before, and I just want my money back. Dealing with Walmart's customer service has been challenging as the representatives I spoke to were difficult to understand. I hope to resolve this issue as soon as possible. Thank you. - Mike M.

I lost my Walmart Visa money card on 10/22/18. I contacted customer service on the same day and was told a new card was being sent after the block was placed on my lost card. However, I later found my card and have been trying to reach a live agent to understand my options regarding the block on the found card. Despite multiple attempts, I have not been able to speak to anyone. I urgently need answers as my rent money is on the card. Please, connect me with a live agent promptly so I can resolve this issue. My contact number is [redacted]. It is vital that I speak with someone regarding the status of my card and whether it has been blocked or not.

I was advised by Apple support to contact Green Dot regarding my Apple Pay Cash account lock. I need to send an email to Green Dot from my bank confirming it's okay to use my card for Apple Pay. The notification I received from H&R Block confirms that my H&R Block Emerald Prepaid Mastercard has been successfully added to Apple Pay. It provides information on making contactless purchases and using the card online. The email includes details about a unique Device Account Number for added security. If I did not add this card to Apple Pay, I am instructed to contact the number on the back of my card. The email also contains information about additional fees and terms that may apply. This message was sent by H&R Block and should not be replied to directly. For customer support, I am advised to click on the provided link.

I have sent multiple emails with attachments as requested, but I keep being informed that you are not receiving them. Despite having a delivery confirmation, I am consistently told my emails are not reaching you. I urgently need a fax number because I am facing eviction due to the card I purchased on September 28th not being activated. Greendot repeatedly claims they are not receiving my documents, issues new case numbers, and blocks me from speaking to a live agent. I am in a distressing situation as $[redacted] is a significant amount of money that I cannot easily replace. My rent is due on the 1st of the month, and the lack of resolution is putting me at risk of eviction with additional fees I cannot cover. It is frustrating to hear that only your company is experiencing email issues when others confirm receipt. A resolution is crucial as my housing is at stake due to the non-activation of the card.

This is the second instance where they placed a hold on my card after receiving a direct deposit. Even though the card is under my name, my husband's paychecks are deposited into the account. I've submitted the necessary documents, including check stubs and identification cards (front and back) for both of us. I kindly request that they expedite the process to unlock my account so I can access my funds promptly. I am looking forward to resolving this matter and discontinuing the use of this card. Thank you.

I encountered an error message on the Green Dot app I downloaded, and I received phone messages all day saying my account was locked due to unusual activity. Upon checking online, the card seemed fine. However, when I tried to use it on PayPal, it was declined. I need urgent assistance to rectify this issue as I have crucial business matters pending. Additionally, I noticed my last name was misspelled as "Shenk" instead of the correct spelling, "Schenk." Thank you for your prompt attention to this matter. Ms. LKS

I purchased a Green Dot card from Walgreens, added funds, and ordered a permanent personalized card. Unfortunately, I lost the initial card before receiving the permanent one. I am struggling to cancel the lost card and transfer the funds to the new one as I cannot recall the last 4 digits for cancellation. I am unsure why the funds did not automatically transfer to the new card upon activation. I seek assistance regarding accessing the funds without the 4-digit PIN and why there isn't a safeguard in place for such situations. I find the lack of human interaction in customer service problematic. I request detailed guidance on retrieving the funds from the lost card or transferring them to the new one.

I bought a Green Dot card at the Dollar Tree in Wichita, KS, loaded it with $[redacted], and activated it using my Turbo Tax card details. After waiting for 30-45 minutes, I tried to make an online purchase, but it didn't go through due to an error. The next day, I saw a service fee of $7 on the card. When I later tried to buy something at Walmart, it was declined. My Turbo Tax card got locked due to fraud, and after receiving a new one with a $90 refund, neither that nor the Green Dot card works. Customer service and the corporate line have repeatedly hung up on me when I called. I am frustrated and want a check for the full amount from each card sent to my address.

I purchased two MoneyPak cards - one for $[redacted] and the other for $88.05 - for my fiancé while he was out of town. Unfortunately, we discovered that these cards can only be added to a personalized card, not a new one. When we tried to activate them, they were flagged for suspicious activity. I believe this happened because both my fiancé and I were working on it simultaneously. I have learned that I can transfer the funds to my bank debit card instead. However, everyone is advising us to request a refund for the MoneyPak cards. I am frustrated that we can't just remove the flag and transfer the money to my bank card to support my fiancé without waiting for a refund. The lack of clarity regarding the usage of MoneyPak cards has left my fiancé without access to essential resources. I have proof of purchase and my bank card details ready, so I fail to see why the flag can't be lifted for a direct transfer. I urgently seek guidance on this matter!