Green Dot Customer Service Issues

Hello, my name is Artavea M. Today, my Green Dot card was blocked after authorizing Kenneth N. to speak on my behalf. I was asked to verify documents, which I already emailed to Green Dot. I have urgent court matters to attend to, and it is crucial to have access to my card. I prefer to resolve this promptly on my own. I need assistance as soon as possible to unblock my card, as my attorneys can't handle this for me. I have submitted identity documents and await the next steps to resolve the block on my card.

Two days ago, I contacted a MoneyPak Green Dot representative regarding an issue with a MoneyPak Green Dot card purchased at Walgreens for $5.95, with an additional $95.00 added. After attempting to transfer the funds to my Bank5Online.com checking account, I was initially informed by the MoneyPak agent that the transfer was successful. However, upon contacting Bank5Online.com today, I was informed that the transfer was only "attempted" and did not go through. This has resulted in MoneyPak Green Dot still holding my $95.00 on the card. I am seeking assistance to successfully transfer my funds to my Bank5Online.com Visa Debit account.

I have had a Walmart card through Green Dot for three months, and today my card was unexpectedly closed due to documentation that could not be verified by the agent I spoke with. Contrary to what she claimed, there was no fraudulent activity on my account. Despite my attempts to cooperate and explain my understanding of financial processes, she abruptly blocked my card citing fraudulent activity and refused to consider verifying the documents. Typically, documentation can be provided to resolve such issues, but she closed my account without a valid reason and was unhelpful. When I requested to speak with a supervisor, she falsely claimed to be one. I have experience in card services and know how to handle instances of suspected fraud and understand FDIC regulations. I am seeking a prompt return call to address this matter.

On August 20, [redacted], I transferred $[redacted] from my GoBank online account to my wife via text message. She received a confirmation code from GoBank and decided to move the money to her PayPal account. Despite receiving a link from PayPal, she faced difficulty claiming the funds after multiple attempts. The transfer went through from GoBank, but PayPal has yet to release the $[redacted] to her account, citing ongoing efforts to trace the payment. My claim with GoBank was denied as they believe the transfer was successful, even though the funds have not been claimed by the recipient. I am in need of assistance as neither GoBank nor PayPal has provided a refund option or identified the recipient of my transfer. I am currently missing $[redacted] from my account, which my wife has not received.

I tried renewing my driver's license online but mistakenly ended up on a scam website. I thought I was paying the renewal fee for a Georgia driver's license, but it was not the official DMV site. I have since renewed in person and paid at the Fayetteville GA DMV. If I were in your position, I would promptly refund the $22.98 and $3.99 back to the card today to rectify this error. Finances are tight, and renewing in person cost me $32, so any assistance would be greatly appreciated. Please help me out today. Thank you for your support. Just a reminder, to renew a driver's license online in Fayetteville GA, make sure to use the official DMV website to avoid any issues like the one I encountered.

I attempted to register my Greendot card online, on the app, and over the phone, but was unsuccessful in all three attempts. I tried using the app again, but it said I had exceeded the daily registration attempts and needed to wait 24 hours to try again. Unfortunately, I need to use my card urgently and can't wait that long. I was informed that I must register and activate the card before using it. If this is not correct, please advise me on how to proceed. If the information is accurate, could you kindly help me resolve the registration issues I am facing online or via the app? I am willing to provide any necessary information. Thank you! Ignacio

I was instructed to provide a picture of my ID to verify my account, promising my account would be unblocked in 2 business days. However, it has been a week and my account is still blocked. I have been unable to reach anyone via the Green Dot number. This is hindering my work at the flea market where I rely on my card to pay bills. I have followed all instructions given. If my card is not unblocked within the next two days, I will involve legal action. I urge you to rectify this promptly. Thank you.

My account was compromised by Green Dot, and I want my account closed and the funds refunded to me. I used my temporary card after activating my permanent card but was later informed by a Green Dot agent that a block was put on my account six days after I used it once my job deposited into the account. I sent in documents as instructed, but Green Dot said they could not verify them. I was informed by corporate that my account was blocked because I was still using my temporary card, which I should not have been doing once I had the permanent card. I work for Netspend, a competitor, and if I had been told that my card was blocked, I would never have continued to use it, causing all these issues for potential fraud when there was none. I informed you that all purchases were mine and authorized. Today, I was told that my money would be returned to the government, which is not acceptable. I need assistance in getting my funds back and for a higher authority to review my calls from 10/5/18 until now. Sincerely, a Green Dot customer.

I recently bought a Green Dot card and added $[redacted] to it. When I attempted to use it, the card showed as invalid. Contacting Green Dot for assistance led to a request for the card number, which was not recognized every time I tried. Returning to the Walgreens in Waterbury, Connecticut where I bought the card, they assisted in contacting Green Dot, resulting in an email confirming a refund of $[redacted] within 10 business days. However, the refund has not been received even though the 10-day period has passed. My name is Aaron M. from Waterbury, Connecticut, residing at [redacted] Bishop Street with a phone number of [redacted] and zip code [redacted]. I am seeking a resolution promptly as further action may be necessary.

I am Amanda A., and I received my card today, ready to use it for payroll. However, when I tried to register it, I faced issues. I kindly request assistance in registering my card promptly as I have already shared the account details with my employer. I eagerly await your help in resolving this matter so I can successfully receive my paycheck on this card. Thank you.

I bought a Load and Go card at Walgreens, loaded $20, and attempted to register it online. After inputting all my personal details and verifying my phone number, I encountered a sudden error message. Unable to proceed online after multiple attempts, I called customer service but was unable to reach a representative despite several tries. Even the store manager confirmed the issue. Frustratingly, I was told a refund couldn't be granted. This situation is urgent as my job is at stake. The system flaw jeopardizing my personal information is concerning. A resolution is needed promptly.

Hello, I communicated with a manager over a month ago about an issue with claiming funds sent via text to my PayPal account. The manager promised to call me back but never did. I transferred $[redacted] on 9/14. The money left my Green Dot account but wasn't deposited to my PayPal due to a technical error. Even though I clicked the claim link, the money shows as received, but it wasn't deposited because of a tech glitch between PayPal and Green Dot. This situation is unacceptable. PayPal says they have no record of the funds, advising me to file a claim with you. I need this resolved promptly as it's not my fault your systems are incompatible. PayPal should work seamlessly with Green Dot. I expect a resolution in 48 hours; otherwise, I'll complain to the BBB and the Federal Banking Commission. I've submitted all necessary documents to the dispute team, but I haven't received any feedback. Case #: [redacted]2 -M. Wakefield

I recently purchased a Walmart prepaid Green Dot card for my paycheck deposits. Unfortunately, my card was lost or stolen. I contacted Walmart Customer Service on September 27th to report the issue and request a new card. They mentioned it would take 7 to 10 days for the replacement. After the fifth day, I inquired about the card's status. I was told it would arrive the following Monday, the 8th day, but it did not. When I followed up after the tenth day, I was informed that a change of address I made on September 9th had caused a delay in sending the new card. Consequently, my account was blocked, and my funds frozen. I was told I would receive the new card by mail, then needed to provide my new card number and email a photo ID to [redacted] for funds release. It has been almost a month, and I am still waiting. Despite several promised emails, I've received none. This situation has even caused me to postpone my wedding. Any assistance would be greatly appreciated. Thanks, Gregory H. ([redacted])

I am writing regarding my Dispute filed on 9/20/[redacted], Case# [redacted]8. I would like to give your company a final chance to resolve this issue internally before escalating it by involving a Consumer Fraud Attorney, whom I contacted earlier today, on 10/15/18. The process has been frustrating, starting with a 10-business day dispute resolution period that extended to 45 days after contacting customer service on the 11th business day. After closing my account, I discovered that the funds had been returned to the prepaid account on 8th October. Despite being given refund number [redacted]3 and told I would receive a check refund, the status now indicates a provisional credit which was previously reversed. The merchant, Advance Financial, confirmed they returned the payment, leaving your company in possession of my funds without authorization. I have filed a consumer report and will continue by informing others and involving consumer protection agencies. Within 24 hours, I will take legal action and seek damages in addition to the $[redacted].81.

Since January [redacted], I have been using a Moneypak account. Last night, while trying to load funds to my prepaid card, Moneypak requested a picture of my ID for verification. Despite complying and submitting a clear photo, they informed me that my ID could not be verified. Now, I have requested a refund, but they are asking me to mail in a copy of my ID and receipt. This is frustrating, especially since I am still waiting for a refund from March. I need this money urgently for my commitments today. I find this process unnecessary and burdensome. I intend to lodge a complaint with the BBB. I want my money refunded or loaded onto my card promptly. The Moneypak numbers are [redacted]-[redacted] from last night and [redacted]-[redacted] from March. Together, the total should be $[redacted] or $[redacted]. I urge someone to address this issue with me promptly.

I am extremely disappointed with my recent experience with your company. When my card was blocked, the customer service representative I contacted was evasive about the reason why. She only mentioned that the appropriate identification was required, which I was never informed about. When I asked to speak with a supervisor, she claimed she was the supervisor, which I knew was untrue. Based on the reviews I have read about others facing similar issues and having them unresolved for weeks, I am concerned I may not receive my money back. I will not be recommending or using your services again. I suspect this company may not be legitimate and could be involved in fraudulent activities. I intend to report Green Dot to the Better Business Bureau and consult with my attorney to explore potential legal options. Additionally, I will leave detailed negative reviews about your company.

My employer deposited my entire paycheck onto my card on October 17, [redacted], but I have not received it as of October 19, [redacted]. Even though my employer confirmed the funds were sent to my account [redacted], I am still waiting for my paycheck. I have asked my employer to investigate where the paycheck went. I am eager to receive the much-needed money. If I receive the deposit today, I will be satisfied and will continue using Green Dot. However, if this issue persists, I may need to cancel my debit card and opt for paper paychecks instead. I am hopeful that this matter can be resolved promptly so that I can proceed with using Green Dot's services. Thank you for your attention to this matter. I anticipate your urgent response.

I recently contacted the company to add my husband as a secondary cardholder before his paycheck was deposited into our account today. However, they informed me of a security hold on the account preventing his addition. Despite repeatedly submitting the required documents online for verification, the issue remains unresolved. I am at a loss because the automated service hangs up on me, and I feel frustrated and unsure of what steps to take next.

I added my husband as a secondary cardholder to receive direct deposits for his check. Despite sending the required documentation multiple times, including emails with our licenses and pay stubs, they claim he is not on the account and have placed a security hold. I am unable to reach their customer service as they have now blocked my access. I originally added him on Monday before his check was due to be deposited today, but the issue remains unresolved. I am frustrated with their automated service, which disconnects calls, and I need assistance in resolving this matter promptly.

I am having difficulty hearing the customer service representative and she keeps repeating the wrong email. I received a message saying they couldn't verify who I am. I would like to transfer my money to one of my other cards for online use. I purchased the card for online transactions to send money to my son and make calls. If I wanted a card for in-store purchases, I would not have chosen this one. I am visually impaired with only 20 percent of my sight and I am struggling to locate my other cards. I have been a Green Dot customer for over 7 years and never encountered this issue before. I would like to speak with a supervisor to resolve this matter, as I am unable to get through to anyone. Currently, I have cards ending in [redacted], [redacted], [redacted], [redacted], [redacted], and a new one that is not yet registered, which I recently received in the mail and ends in [redacted]. My name is Lillie Lewis.