I want my twenty dollars on my green dot card or refund my twenty dollars back to me now

GetHuman1370357's customer service issue with Green Dot from October 2018

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The issue in GetHuman1370357's own words
I was trying to make a purchase almost a year ... On October **,****, I had twenty dollars on my card and it only show me that I only have ten cent on my card. So where is my twenty dollars.
I have called customers service at the number on the back on the card for three days and nothing has happened.
Refund my money back
I'm getting ready to take legal action against Green Dot
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Green Dot

Customer service issue
Reported by GetHuman1370357
Oct 18th, 2018 - 3 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 4 customers so far
Similar issue to 20909 others
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman1370357 started working on this issue
Oct 18th, 2018 4:54pm