I want my twenty dollars on my green dot card or refund my twenty dollars back to me now

GetHuman1370357's customer service issue with Green Dot from October 2018

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The issue in GetHuman1370357's own words
I was trying to make a purchase almost a year ... On October **,****, I had twenty dollars on my card and it only show me that I only have ten cent on my card. So where is my twenty dollars.
I have called customers service at the number on the back on the card for three days and nothing has happened.
Refund my money back
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Green Dot

Customer service issue
Reported by GetHuman1370357
Oct 18th, 2018 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 4 customers so far
Similar issue to 20909 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1370357 started working on this issue
Oct 18th 4:54pm