I need a trace on a direct deposit from the IRS. This direct deposit was sent...

GetHuman-jalessa's customer service issue with Green Dot from October 2018

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The issue in GetHuman-jalessa's own words
Trace my **** refund I never received. ... I need a trace on a direct deposit from the IRS. This direct deposit was sent ********** to my card ending in "****". The issue is I NEVER received this direct deposit in the amount of $****.**. My acct* for this claim is(*****************) and the routing*(*********). I tried calling the *********** number listed for Green Dot but I can not get through to anyone because I don't have that card. Please can you help me? Ive spoken with everyone to help me track and fix this issues and to get this far. Trace ****************.
I've been looking for this refund for almost *yrs and I've spoken to alot of people to get the information needed to make it this far. I just need some help to tell me where my money is..
Could you please trace the number and acct provided to see what happened? Also any transaction dates associated with that account. Or anything someone can do to help find answers
I've been using Green Dot Bank for a few years and this is the first time this ever happened.
From the IRS to TurboTax to Santa Barbara TPG to you guys.
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Green Dot

Green Dot Bank
Customer service issue
Reported by GetHuman-jalessa
Oct 18th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman-jalessa started working on this issue
Oct 18th, 2018 2:53pm