I need a trace on a direct deposit from the IRS. This direct deposit was sent...

GetHuman-jalessa's customer service issue with Green Dot from October 2018

4 views
 | 
20889 similar
 | 
0 following
Help with my Green Dot issue
First: share to improve GetHuman-jalessa's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Green Dot help.
Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman-jalessa's own words
Trace my **** refund I never received. ... I need a trace on a direct deposit from the IRS. This direct deposit was sent ********** to my card ending in "****". The issue is I NEVER received this direct deposit in the amount of $****.**. My acct* for this claim is(*****************) and the routing*(*********). I tried calling the *********** number listed for Green Dot but I can not get through to anyone because I don't have that card. Please can you help me? Ive spoken with everyone to help me track and fix this issues and to get this far. Trace ****************.
I've been looking for this refund for almost *yrs and I've spoken to alot of people to get the information needed to make it this far. I just need some help to tell me where my money is..
Could you please trace the number and acct provided to see what happened? Also any transaction dates associated with that account. Or anything someone can do to help find answers
I've been using Green Dot Bank for a few years and this is the first time this ever happened.
From the IRS to TurboTax to Santa Barbara TPG to you guys.
I have an issue with Green Dot too
How GetHuman-jalessa fixed the problem
We are waiting for GetHuman-jalessa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Green Dot email you?
This email address isn't valid
Follow this issue
See how GetHuman-jalessa fixes it.
This email address isn't valid

Green Dot

Green Dot Bank
Customer service issue
Reported by GetHuman-jalessa
Oct 18th, 2018 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 4 customers so far
Similar issue to 20889 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-jalessa started working on this issue
Oct 18th 2:53pm