There was a order cancellation,. The company never received the payment, but Greendot...

GetHuman977721's customer service issue with Green Dot from August 2018

Help with my Green Dot issue
The issue in GetHuman977721's own words
There was a order cancellation,. The company never received the payment, but Greendot refuses to honor it and allow me to have my funds returned. When I called them for help, the rep kept repeating the wrong information, and refused to help me. When I asked her to refer me to her supervisor, she hung up on me. I was very friendly. She was very curt and rude.*I would like my money returned to me , so that I purchase another item. I would like to be treated with respect when spoken to, as well.
GetHuman977721 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman977721 fixed the problem
I sent an email to transactiondispute@greendot, and to investor relations, as I could not get help from their customer service dept. But, the issue has been resolved satisfactorily now. They finally did the right thing and reimbursed me my funds.
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Green Dot

Customer service issue
Reported by GetHuman977721
Aug 10th, 2018 - 7 mons ago
I have an issue with Green Dot too
Fixed
GetHuman977721 shared how to fix
Seen by 6 customers so far
Similar issue to 12445 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman977721 started working on this issue
Aug 10th, 2018 11:55pm
GetHuman977721 indicated the issue is not fixed yet.
Aug 11th, 2018 5:30am
GetHuman977721 indicated the issue is not fixed yet.
Aug 11th, 2018 5:33am
GetHuman977721 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 12:55am
GetHuman977721 confirmed the issue is fixed. Hooray!
Aug 14th, 2018 6:11am