There was a order cancellation,. The company never received the payment, but Greendot...
GetHuman977721's customer service issue with Green Dot from August 2018
Help with my Green Dot issue
The issue in GetHuman977721's own words
There was a order cancellation,. The company never received the payment, but Greendot refuses to honor it and allow me to have my funds returned. When I called them for help, the rep kept repeating the wrong information, and refused to help me. When I asked her to refer me to her supervisor, she hung up on me. I was very friendly. She was very curt and rude.*I would like my money returned to me , so that I purchase another item. I would like to be treated with respect when spoken to, as well.
GetHuman977721 did not yet indicate what Green Dot should do to make this right.
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How GetHuman977721 fixed the problem
I sent an email to transactiondispute@greendot, and to investor relations, as I could not get help from their customer service dept. But, the issue has been resolved satisfactorily now. They finally did the right thing and reimbursed me my funds.
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