My last name changed and it didn't accept my SS * for my new last name so I used my mai...

GetHuman831952's customer service issue with Green Dot from June 2018

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The issue in GetHuman831952's own words
My last name changed and it didn't accept my SS * for my new last name so I used my maiden name and it accepted it, I tried using my Beginners permit as my proff with my new last name on it and it won't accept it. Is because my last name is different or because I'm putting in drivers license as a permit? I don't understand why it's not accepting my SS * as Collins when I have my name changed on my SS card. I could send in a picture of my SS card if needed.
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Green Dot

Customer service issue
Reported by GetHuman831952
Jun 29th, 2018 - a yr ago
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman831952 started working on this issue
Jun 29th, 2018 5:29am
GetHuman831952 indicated the issue is not fixed yet.
Jun 29th, 2018 10:52am