My last name changed and it didn't accept my SS * for my new last name so I used my mai...

GetHuman831952's customer service issue with Green Dot from June 2018

3 views
 | 
7403 similar
 | 
0 following
Help with my Green Dot issue
GetHuman831952's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman831952's own words
My last name changed and it didn't accept my SS * for my new last name so I used my maiden name and it accepted it, I tried using my Beginners permit as my proff with my new last name on it and it won't accept it. Is because my last name is different or because I'm putting in drivers license as a permit? I don't understand why it's not accepting my SS * as Collins when I have my name changed on my SS card. I could send in a picture of my SS card if needed.
GetHuman831952 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman831952 fixed the problem
We are waiting for GetHuman831952 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Green Dot customer problems.
How do I let GreenDot know about a missing payment?How do I activate my Green Dot card?How do I recover my GreenDot account?Why is my GreenDot prepaid card not working?
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman831952 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman831952
Jun 29th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 3 customers so far
Similar issue to 7403 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman831952 started working on this issue
Jun 29th, 2018 5:29am
GetHuman831952 indicated the issue is not fixed yet.
Jun 29th, 2018 10:52am