My card is on block I can't use my money on it

GetHuman-monishah's customer service issue with Green Dot from June 2018

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The issue in GetHuman-monishah's own words
The problem: My card is on block I can't use my money on it
GetHuman-monishah did not yet indicate what Green Dot should do to make this right.
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Green Dot

Customer service issue
Reported by GetHuman-monishah
Jun 26th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 8 customers so far
Similar issue to 6897 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-monishah started working on this issue
Jun 26th 2:03am
GetHuman-monishah indicated the issue is not fixed yet.
Jun 27th 4:25pm
GetHuman-monishah indicated the issue is not fixed yet.
Jun 27th 4:49pm
GetHuman-monishah confirmed the issue is fixed. Hooray!
Jun 27th 5:54pm