Good day, I have had my new card for about two months, I have made two payments thus fa...

GetHuman-bradlon's customer service issue with Green Dot from June 2018

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The issue in GetHuman-bradlon's own words
Good day, I have had my new card for about two months, I have made two payments thus far and still am not an.e to use card. I have never used the card and when I go either online or on the phone the card you sent I'd invalid. A new bill arrived today and I tried to call and see what problem was, system will not let me in saying card is invalid, even when using my social security number system can't find me and hangs up. Even though I have a paper bill in front of me with all this info on it. Please advise me on what I am doing wrong, very frustrating.
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Green Dot

Customer service issue
Reported by GetHuman-bradlon
Jun 12th, 2018 - 9 mons ago
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Items needed
Account holder name
Billing address
Last 4 of SSN
GetHuman-bradlon started working on this issue
Jun 12th, 2018 10:43pm