I've been trying to call them and they have you on hold for the longest time after * and *** hours being on hold I just gave up

GetHuman-bonillam's customer service issue with Green Dot from June 2018

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The issue in GetHuman-bonillam's own words
I was trying to transfer the money and it tells me that it was Zero funds ... Yes I purchase a MoneyPak on Sunday for $** try using it and it's telling me there is zero balance like to find out if you guys have any information on your end that who use this card before me it was not scratched off everything was still covered in the back if you can please get back to me I will appreciate it and I still have the receipt thank you my name is Edwin Bonilla
GetHuman-bonillam did not yet indicate what Green Dot should do to make this right.
I've been using them for here and there
I just want to get this thing fixed and taken care of and have my money back
I have an issue with Green Dot too
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Green Dot

MoneyPak from GreenDot
Customer service issue
Reported by GetHuman-bonillam
Jun 4th, 2018 - a yr ago
I have an issue with Green Dot too
Fixed
Seen by 5 customers so far
Similar issue to 603 others
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Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-bonillam started working on this issue
Jun 4th, 2018 9:54pm
GetHuman-bonillam indicated the issue is not fixed yet.
Jun 4th, 2018 9:56pm
GetHuman-bonillam indicated the issue is not fixed yet.
Jun 5th, 2018 3:50am
GetHuman-bonillam indicated the issue is not fixed yet.
Jun 5th, 2018 3:53am