My card was blocked on tuesday from use. I did not get any communication before the car...

GetHuman-aguirrie's customer service issue with Green Dot from May 2018

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The issue in GetHuman-aguirrie's own words
My card was blocked on tuesday from use. I did not get any communication before the card got blocked so i was unaware of the block when i went to the gas station to get gas. So i found out the hard way. When i called the customer service center they stated i needed to send my identification front and back to their email which i did right away that day. The customer service rep said it would take two days to unblock the account. well that was Tuesday and it is now Thursday two days later and my account is still blocked. Im not sure what is going on i tried to call the call center and it kicks me to the automated service and wont let me speak with anyone to get my questions answered. I am very worried. I have * small children and am currently pregnant with my *th and all of my income from my taxes and my job are on that card with no way of getting food or gas. I need answers please can someone ANYONE please help me.
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Green Dot

Customer service issue
Reported by GetHuman-aguirrie
May 24th, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 6 customers so far
Similar issue to 454 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-aguirrie started working on this issue
May 24th 11:24pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 24th 11:25pm
GetHuman-aguirrie indicated the issue is not fixed yet.
May 25th 12:27am
GetHuman-aguirrie indicated the issue is not fixed yet.
May 25th 12:29am
GetHuman-aguirrie indicated the issue is not fixed yet.
May 25th 12:29am
GetHuman-aguirrie indicated the issue is not fixed yet.
May 26th 12:59am