Green Dot Customer Service Issues

I reported my card lost 14 days ago. They assured me a replacement would arrive in 7 to 10 days, but it hasn't arrived. It took multiple attempts to deliver my previous card due to my rural address and P.O. box. Now, bills are due, and I can't work without access to my money after 2 weeks. I plan to buy a prepaid Green Dot card to transfer funds from my new account (that I don't have the card for yet) to have access to my funds while waiting for the replacement card.

I encountered an issue while attempting to submit a new ID as I accidentally sent an image of my expired one. I am eager to rectify this matter by sending the correct ID photo promptly. I trust Green Dot to handle this fairly. Please reach out to me at [redacted] I have been waiting for a year to access MY money, and it is essential for me to receive it. I am prepared to involve my legal representation if necessary. Kindly release my funds as soon as possible. The accumulating service charges have already amounted to $[redacted] of MY MONEY, and I am growing increasingly frustrated with the situation. If I do not receive a response today, I will contact my attorney. Rest assured that I expect a resolution promptly. Thank you for your attention to this matter.

I visited a Dollar General store nearby and bought a Green Dot Gold Mastercard. On April 27, [redacted], I loaded $[redacted] onto it after registering. I was unaware that there were restrictions on using the card for online purchases. On April 28, [redacted], I made a purchase of $[redacted].82 on Amazon and approximately $2.95 on Wish. When checking the balance on April 29, [redacted], the card indicated $97.78 remaining. I received an email from Amazon stating my order was declined, while Wish confirmed my order was being processed. I called the card customer service at around 3:50 pm EST and found out that all transactions were declined. I am puzzled about where the $[redacted].22 disappeared to. It would be appreciated if you could respond to me via email. I am determined to retrieve the full amount.

On April 2nd, I attempted to update my card information but the representative only made a note without making the change. When I reached out on April 30th to inquire about a deposit check and learned that my account was not canceled, resulting in unauthorized fees and negative impacts on my credit, the supervisor instructed me to pay $25 to rectify their error and remove the late fee. However, after making the payment, when I attempted to contact them again, all three numbers provided were not working, frustratingly preventing me from reaching a resolution. This experience has left me extremely displeased with the company's practices, especially since I am now unable to communicate with them due to the closure of my account. I intend to caution others about engaging with this organization, as the lack of available email or phone support has left me feeling exasperated with their services.

After submitting all required documents, my account was closed due to what you claim are illegible pictures, which I can clearly see. This delay in releasing my card has caused me to receive an eviction notice from my landlord as I cannot access my funds to pay rent. Please either return the SSI payment or release my card promptly. Once I have my money, I plan to close my account since it's impossible to speak with a live person at your company. I am tired of sending multiple picture copies without success. My card number is 4[redacted] 0[redacted].

Case Number: [redacted]6 Hello, my name is Cody T. and you can reach me at [redacted]. The last four digits of my Green Dot Visa card are [redacted], and the last four digits of my social security number are [redacted]. On April 19th at 8:36 p.m., I returned an item amounting to $1,[redacted].84 to Walmart at [redacted] Boulder Highway in Las Vegas, Nevada. I have attached the return receipt for your reference. I have already emailed this information twice on April 20th and 24th to [redacted] and have not received any response. My account has been closed, and I was informed via automated service that I will not be able to obtain another card from Green Dot. Considering the lack of communication, I prefer not to have a card from Green Dot and simply want my $1,[redacted] back. It has been nearly two weeks with no progress. Please respond to me today, as this situation has dragged on for too long. If I do not hear from you soon, I will need to seek legal assistance. Thank you for addressing this promptly.

I am reaching out via email before attempting to call your customer service line. I am extremely disappointed with the poor setup of your phone service. The lack of assistance provided is insulting and frustrating. A solid customer service experience is essential to most customers, and unfortunately, your service falls far below expectations. On a scale from 1 to 10, I would rate it a negative 10. Before making my 50th call, I felt compelled to share my dissatisfaction. This level of service will likely drive many customers away. I plan to voice my concerns on platforms like Yelp and Facebook to inform others. The website also falls short with a rating of -5, as it fails to explain transactions effectively. This is by far the worst website I have encountered in association with a card. I cannot recommend this card to anyone based on my experiences.

I need assistance transferring money from my GreenDot account to my Paypal account promptly. I am urgently trying to make a purchase on eBay and the transfer from the Green Dot prepaid card to PayPal is delayed. I have been unable to reach a technician at Green Dot for help in resolving this issue.

I accidentally exceeded my Green Dot card limit as a new user. Despite my card being canceled, there is $[redacted] from November 7, [redacted], that I cannot access. I submitted my photo ID and last three transaction records as instructed by customer service to receive a refund via check, but I have not received it yet. Meanwhile, $[redacted] has been debited from the canceled card for monthly payments. I am unsure if I will be able to retrieve my remaining funds or if they will continue deducting monthly fees until the balance is depleted.

I am facing an issue with my new green dot card. Before I could even register it, someone stole my card number. I loaded $[redacted].00 onto the card but when I tried to register it, I couldn't. Customer support has been unhelpful as my social security number doesn't match the card account. I am unable to access the $[redacted].00 on the card. I want a refund and won't use a green dot card again. This has been a disappointing first experience. Please resolve this issue. Thank you for your assistance. Awaiting your response. - A. Saunier

I am a low-income single parent struggling to make ends meet each month. I pay my bills on time using a Green Dot card to avoid extra fees for not having a bank account. I recently paid $50 to Victoria's Secret and $27 to Target. However, my payments were initially accepted but then the system showed them as denied, resulting in overdue bills and extra charges. I spoke to Sharon, employee ID [redacted], who was unhelpful and made me feel like I made a mistake. I loaded $[redacted] on my card for these bills, and the deductions were made instantly, so I believed my bills were paid. I am disappointed with the customer service and the situation and feel like my money has been mishandled. I have filed a complaint with the Better Business Bureau against Green Dot and am determined to get this issue resolved.

Dear Sir or Madam, I recently purchased a Green Dot MoneyPak card to pay an important bill. However, I am experiencing significant difficulties with the verification process both by phone and on the website. This system failure is preventing me from depositing the funds into my account, risking an account fee due to the delayed payment. I have been unsuccessful in reaching customer service as the number provided seems to be busy constantly. This is truly disappointing, as I have used this system without issues previously. I am unsure of the cause of this problem and I urgently need assistance before my bill is past due. Please contact me at your earliest convenience for resolution. You can reach me at [redacted] (home) or [redacted] (cell) or via email at [redacted] or [redacted] Thank you.

I recently received a replacement card but am unable to activate it. I have been unable to reach Customer Service, and there is a block on my card preventing me from accessing my funds. This situation is frustrating as all my money is on that card, and I am unable to even go to the store due to a lack of gas. I would appreciate a prompt response to this matter. It is disappointing as a long-time card member to encounter such difficulties and lack of customer support. Not having the option to speak to a Customer Service Representative reflects poorly on the company's business practices. I am now contemplating taking my business elsewhere where I am valued as a customer. Thank you, A. D. 41 Coppermine Rd. Farmington, CT [redacted]

Account Holder Name: James Gort Address: [redacted] Frontage Road, Ingleside, IL [redacted] I was using the ATM at Walmart when my card got stuck and would not come out. I called the number on the ATM and spoke with managers from Walmart. The only information I received was that my card is blocked. I need access to my money from that account, and this issue has been ongoing for a week. I am unable to retrieve my money, which is causing me frustration as I have bills to pay. Last night, I was provided with a case number - [redacted]4. They requested a front and rear picture of my driver's license, but the email does not go through. Please contact me at [redacted] via call or text to help resolve this matter as I need to move forward with my finances.

I have been using the Green Dot card for a few years to pay my bills as I don't have a credit card. I loaded $[redacted] on the card and used it to pay bills. When I tried to check my balance to make an online purchase, my card was locked. I was asked to verify my identity by sending my California ID, which I did. However, after three days, Green Dot said they couldn't verify my ID and permanently locked my card, preventing me from getting another. There was still $[redacted] on the card which I would like refunded. If Green Dot doesn't want me as a customer, that's fine, but I just want my money back. Ms. P.

I am having issues with my Greendot prepaid Visa card purchased at Walgreens for $[redacted]. It is not activating and I keep receiving an "invalid card" message when trying to resolve it for weeks. Greendot seems to be pushing to defraud customers by not providing any email or phone number for support, while many others are facing the same problem. The Greendot card has never been activated and I cannot activate it either. Every time I try, it shows "INVALID CARD" or "Card information not found". Customer support can only be accessed with a recognized or activated card, which is frustrating. Currently, my only option is to contact Greendot through mail, which is unfair on their part.

I recently faced an issue with my Green Dot card from Walmart while trying to make a purchase at Outback Steakhouse. Upon contacting the customer service number, I discovered that my card had been cancelled due to suspicious activity. I was informed that I could get a refund but would not be able to obtain a new card or reload funds onto it. I am frustrated by the lack of communication regarding this decision, especially since I run a landscaping business and needed the card for temporary financial support while sorting out my primary bank account. I have evidence of my business and its financial challenges, which I can provide if necessary. I believe a simple phone call could have clarified the situation instead of abruptly deactivating my card. I plan to lodge a complaint with the banking association and explore legal options for the unwarranted cancellation of my account.

I encountered an issue with my card at Outback Steakhouse on Saturday. Despite having sufficient funds of over $2,[redacted] in my account, it was declined. After contacting the number on the back of the card, I was informed that my card was blocked due to suspicious activity. I was frustrated by the lack of communication regarding this issue. I rely on the Green Dot card from Walmart for my small business, especially after facing financial difficulties last winter. I wish they had reached out to me before blocking my card, as I could have provided proof of my situation. I hope for a resolution without legal action and have filed a complaint with the banking commission. I can be reached at [redacted] or [redacted] for further assistance.

I have not received my Green Dot card due to a block on my account that they refuse to remove. Despite sending a copy of my ID for verification almost [redacted] times, they claim not to have received it. Different representatives have given me various email addresses to send the ID to, but none seem to work. I suspect something fishy going on, possibly related to tax fraud. The customer service reps won't disclose their employer's name, insisting only that they represent Green Dot. While they have given me names and employee ID numbers, all the names provided are American, which seems odd as I am not speaking to Americans but to individuals from a call center.

I recently tried to activate my Green Dot card ending in [redacted], but was told the numbers were invalid. I reported the card lost, requested to close the account, and change my Direct Deposit to my NetSpend account. Although I was told I would receive my payment in 3-5 days, it has been 8 days and Social Security informed me that Green Dot has not released my money. I am taking immediate action and contacting Adult Protective Services as well as filing a lawsuit for various charges against Green Dot. I have signed documents with Social Security to pursue these charges to the fullest extent of the law. Withholding an elderly and disabled person's money is unacceptable, and I will involve the Federal Trade Commission in this matter. Providing accurate information and releasing funds promptly would have avoided this situation.