Green Dot Customer Service Issues

I recently had my check direct deposited onto my new Green Dot card. After four days, the deposit went through. However, when I tried to withdraw cash from an ATM, it prompted me to contact my financial institution. I then attempted to get cash back at a store, but even though the purchase was approved, I couldn't receive cash back. When I called customer service, I was given conflicting information about the issue, with suggestions that did not resolve the problem. Despite numerous attempts at different ATMs and stores, the cash withdrawal problem persisted. After multiple calls to customer service, the situation remains unresolved, and I've been informed to wait for a call from a supervisor, which never came. Even after submitting my ID as requested, the system deemed it illegible. Following unblocking my card briefly, it was put on spend down to close the account, disrupting my direct deposit. The customer service experiences have been extremely frustrating, prompting me to reach out to BBB and consumer affairs, and I'm considering escalating this further.

Subject: Urgent Account Issue with My Green Dot Visa and MasterCard To the Green Dot Support Team, I have been a loyal cardholder with your organization for some time and currently hold a Visa account. I rely on my online account for various transactions, containing sensitive information like my date of birth and social security number, which were previously verified by your team. Being a satisfied customer, I recently acquired your MasterCard assuming the same smooth service. However, while traveling out of state, I encountered a situation where I could not use my card despite having it for online and ATM transactions as advertised. I am distressed to find a $7.95 maintenance fee deducted from my balance even without using the card. This unforeseen issue puts me in a vulnerable position, and I urgently request your assistance in resolving these matters promptly to avoid further inconvenience. Sincerely, JP

I opened a GreenDot account in [redacted], never encountering issues until April [redacted], when I received a $[redacted].67 refund from Amazon for purchases made in [redacted] via my closed GreenDot card. Amazon assured me I'd receive a check within 30 days. However, by May 21, no check arrived. Amazon claimed GreenDot accepted the refund and advised me to contact them. Despite my efforts, GreenDot denied receiving the funds. After requesting an investigation, Amazon provided proof of refund acceptance by GreenDot. Despite this, GreenDot still denied receiving the funds. Despite multiple calls, they were unhelpful. Research showed similar experiences with GreenDot. I possess evidence of the refund and seek advice on my next steps to recover my funds. Any assistance is appreciated. Thank you.

I purchased a GreenDot prepaid Visa debit card, went through the registration process, but encountered issues when trying to use it. Despite contacting the number on the back of the card and providing my information, the system claimed my details were incorrect. After attempting to reach a representative to no avail and sending numerous emails, I have been unable to access my funds. This has resulted in significant additional costs due to late fees and other charges. It has been a month without any resolution or access to my money. The customer service experience has been extremely frustrating, and I am considering legal action due to the financial losses and stress this has caused. I urgently need to either access my funds or receive a refund promptly. The lack of support from the company has eroded my trust, and I believe they need to improve their customer service practices by investing in proper assistance for customers.

I misplaced my card and do not have any cards available for use. The automated system is asking for the last 4 numbers of the card I want to deactivate, but I do not have that information. Tomorrow, $[redacted].00 will be deposited onto my lost card. I am unable to stop the card. I need a new card but do not have the funds for the $20.00 deposit. Green Dot has been reliable for many years, but the automated system is problematic if you have multiple cards and do not know the numbers. I am frustrated and need to speak to a live representative to resolve this issue promptly. It is urgent as there is a risk of theft. I urge Green Dot to provide better customer support to prevent such incidents from occurring.

Hello, my name is Shante Bowser. I want to share my experience with a fundraiser I set up on Facebook about 3-4 months ago called "Kidney Fundraiser Critical Care." I linked my Greendot Prepaid Card to the fundraiser, but later found out that the card was locked. Greendot requested my ID, which I provided, but they refused to release the funds due to the name discrepancy on the card. After contacting corporate, I learned that the issue was because the name on the card was an "X." Despite attempting to correct this with Facebook, Greendot did not release the funds. This situation has been very stressful for me as I intended to use the funds to help with my kidney situation. My contact information is Shante Bowser at [redacted], with the last 4 digits of the card being ***-**-[redacted].

I purchased a Walmart MoneyCard for privacy reasons, but I was surprised by the invasive activation process that required personal information I am not comfortable sharing. Green Dot is unresponsive unless I provide my SSN and the 16-digit card number, which I haven't registered due to the intrusive information required. My local Walmart couldn't assist, and Green Dot seems unreachable. I have the receipt for the cash I loaded onto the card and want a refund. Many others I know share my privacy concerns and avoid cards with such requirements. Green Dot has my money, and I am eager to get it back.

Hello, my name is Shante Bowser. Around 3-4 months ago, I initiated a Fundraiser on Facebook titled "Kidney Fundraiser Critical Care" and linked it to my Greendot Prepaid Card. When I tried to check the amount on the card, it was locked and requested my ID for verification, which I provided. After several attempts, Greendot informed me that they would not release the funds. After contacting Greendot's corporate office, I was told the card was locked due to a name discrepancy. Despite correcting the name on Facebook, Greendot refused to release the funds. This situation is causing me stress as I intended to use the funds for my kidney situation. Thank you. -S.B.

I have a Walmart Money Card and need an additional card for my spouse. When I try to request the card online, the date of birth format is causing issues. It requires dd/mm/yyyy, but the calendar that pops up shows the month spelled out instead of in numbers. Customer service was not able to assist me, insisting I must request the card online. I appreciate any help. Thank you, Richard Woolley. Address: [redacted] Longwood Rd. Huntington, WV [redacted]. DOB: 19/06/[redacted]. Last four digits: [redacted].

Hello, my name is Pam. I discovered my card was blocked on May 22, [redacted]. Upon contacting customer service, I was informed that I needed to submit photos of my identification front and back, which I promptly did the same day. The representative explained it would take 2 business days to unblock my account. I expressed my urgency due to having four children and working full time. I rely on the card for expenses and don't carry cash to avoid losing it. Unfortunately, there is still no resolution as of May 30th with rent due soon. Despite my repeated calls, the automated system doesn't show any change in my account. The representative on May 28th mentioned a delay in receiving my documents, and I'm anxiously waiting for my account to be reinstated to avoid eviction. Your prompt assistance is greatly appreciated as my situation is becoming dire with 4 children to care for.

Over two weeks ago, I attempted to withdraw $[redacted] from an ATM, but although the machine did not dispense the money, the amount was deducted from my account. The Green Dot agreement promised reimbursement within 10 days, which has not occurred despite my efforts in contacting them. Frustrated, I have involved a lawyer who will be sending a letter. The lack of clarity in the agreement is concerning given the significant sum involved. It is disheartening to not have access to funds that are rightfully mine. Seeking professional assistance has brought some relief as the situation has left me feeling upset and unable to handle it calmly. This experience has eroded my trust in this card and its terms.

My name is Rodney Ward, born on July 24, [redacted]. The last four digits of my SSN are [redacted]. My card was stolen, and it had a balance of approximately $[redacted]. I have already cancelled the card, and a representative has arranged for a replacement to be sent to me. However, waiting 7-10 days for the new card is not ideal for me as I need access to my funds urgently. I possess another Green Dot card and would like to inquire if it is possible to transfer the balance from my old card to the one I currently have, rather than waiting for the new card to arrive. Please contact me via email at [redacted]

My balance is incorrect, and the transactions are not accurate. I have faced hang-ups by the automated system due to frequent calls, and customer support has also disconnected me despite my polite manner. It seems that the company does not prioritize customer care. Despite being a customer for over five years, I will not be using this card again. The customer service team does not seem interested in investigating transaction errors. During my last call, I was immediately directed to an automated questionnaire, which I found disappointing. I have decided not to bother fixing the issue. I will be closing my account and advising others to avoid Green Dot.

I recently had my Wal mart MoneyCard blocked due to unauthorized use. After reporting the issue, they cancelled my old card, blocked my account, and issued a new card. However, I am having trouble activating the new card as the website requests the old card number. When entering it, I am told the old card is no longer valid, preventing me from progressing to the next step of providing my ID. This situation is critical as I have direct deposits and funds on hold in my account that I cannot access. I have been unable to reach anyone for assistance, and I need urgent help resolving this issue.

I was given a card by mistake, thinking it was a gift card. My assistant filled out the details online, not realizing the error. After speaking with a Green Dot representative who assured me the card was cancelled and my information removed, I received a new card in the mail on 5/31. Another Green Dot rep assured me my info was deleted and my account closed, explaining the card was sent before the cancellation. I'm unsure as I had to give my SS number to track my issue. I need confirmation that my information was deleted. My name is Vetalle Fusilier, and I prefer not to provide more details via email. Please verify the deletion of my info on 5/31 or provide the correct phone contact.

I am looking for prepaid cards that do not require personal information. I prefer not to provide such details to obtain a prepaid card. How can I use the funds without giving personal information? I do not wish to reload the card or risk losing the money loaded on it. I am frustrated by the lack of human contact options available despite multiple contact numbers listed.

I received the General Dollar gift card from my sister for my birthday, with $25 loaded onto it. However, when I attempted to use it, I was prompted to register the card. Despite multiple attempts to register online and via phone, I encountered errors indicating incorrect information. Contacting customer service was unsuccessful after trying various numbers. It is frustrating to see similar complaints online, leading me to question the handling of funds. I am requesting a full refund for this birthday gift as resolving this matter is important to me.

I recently had a debit of $93.89 on my card from a company named Beyond Purity in PA, with the phone number [redacted] on 6/02/18. I noticed the charge within 6 hours and contacted Green Dot customer service. They only closed the card and issued me a new one. This appears to be theft by access device, as I did not authorize this transaction. As a long-time customer since [redacted], relying on this account for my retirement, I am disappointed by the lack of support from Green Dot. If they cannot assist with reimbursing the stolen funds, I urge them to investigate the matter for my security. I am struggling to locate the appropriate dispute forms to rectify this issue.

I've been attempting to cancel my GreenDot card for weeks now. Every time I call, I'm placed on hold and can't get through to a representative. Yesterday, after finally reaching someone, I was given incorrect information about not being able to cancel my card until I emptied a small balance instead of simply receiving a refund by mail. Today, I tried calling twice again but the automated system keeps changing the prompts when I enter my social security number, making it impossible to cancel my account. It seems like they are deliberately making it difficult, possibly to charge me for another month. The prompts are inconsistent, ranging from 1-5 to 1-4, and even 1-6 at one point. If this issue isn't resolved soon, I will have to escalate this matter to corporate. This experience is incredibly frustrating.

I am experiencing an issue with my Money Pack account. On June 1, [redacted], I attempted to load money, but it notified me that my information could not be verified. My account details have remained consistent for months. I observed that the Rush Card website was malfunctioning during this time, which might have affected the loading process. I am eager to resolve this matter but have had difficulty reaching a live person through the customer service numbers available. Kindly provide me with a direct contact number to speak with a representative, or reach out to me at [redacted].