How Do I Cancel My Green Dot Card?

Green Dot offers both prepaid debit cards and regular credit cards to its customers. You can cancel both whenever you want but the procedure for doing so is different. You should ensure that you pay all fees before cancelling your card. You should contact Green Dot customer service for confirmation of the cancellation.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2020

Green Dot is a financial technology company based in California. It is the largest prepaid debit card company in the world.

You can use your Green Dot card in a vast variety of stores and shops all around the country. They also offer credit cards if you do not prefer loading prepaid cards.

However, the use of these cards will affect your credit score and will do so negatively if you misuse them. There are also plenty of fees associated with the cards that may lead you to stop using them.

Cancelling your Green Dot Card is dependent on whether it is a prepaid debit card or a credit card. The processes are different and you will have to make a serious evaluation before canceling either.

Canceling Green Dot Debit Card

Cancelling a prepaid Green Dot debit card is slightly easier than a credit card. The reason is because you use your money with the card and you owe the company nothing except the fees.

Therefore, if you want to cancel your debit card you should first start by emptying the entire balance from the card. You can withdraw it an ATM, do some shopping online or pay for useful subscriptions.

Either way, ensure it is finished or else you risk giving Green Dot your funds when you cancel your prepaid debit card. On the other hand, every withdrawal will probably include a fee so a single expenditure is the most frugal idea.

Once your account is depleted, your account should close automatically within a certain period of time if you do not use the card again. However, you can contact Green Dot customer service just to ensure that your card is cancelled.

You should not cancel your card simply because it was lost or stolen. If you want, you can get a replacement card for a fee.

You can also cancel your Green Dot prepaid debit card by yourself online. You should do so after withdrawing all the funds from your account.

The process is as follows:

1. Launch your web browser and open the Green Dot website.

2. Log in to your account to use the Green Dot portal.

3. Scroll to the bottom of the homepage and click the 'Security' tab.

4. Scroll down until you see the 'Close Card' option.

5. You will be asked for a reason why you are cancelling the card. Select or write one and then proceed to click 'Cancel Card.'

6. Once you finish the process, your card should be cancelled. If not, you should contact customer service for more help.

Cancelling a Green Dot Credit Card

When you want to cancel a typical credit card from Green Dot, then you should start by paying off the balance you owe. If you do not, you risk not getting back the security deposit you placed on the card.

Moreover, canceling your account without paying your balance could significantly damage your credit score. Once you are sure you have paid the entire amount you owe including fees, you should contact Green Dot customer service immediately.

When you call, you will first encounter the automated voice system which you can use to cancel your card. You will be prompted to input your card number and the system will take care of cancelling the card if you successfully follow the prompts.

However, talking to a live representative is always the best way to cancel the card as you will be sure the system did not make a mistake.

You can find all the Green Dot customer service contact information on GetHuman. Feel free to use whichever avenue is most convenient.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Cancel My Green Dot Card?

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