Hi I purchase merchandise from Nordstrom . However I took the merchandise back to Nords...

GetHuman710247's customer service issue with Green Dot from May 2018

Help with my Green Dot issue
Tip from another customer
The easiest way to resolve any billing issues with Green Dot is to call 866-795-7597 and press 1 to get to a live representative from Green Dot . From there, you will need to enter your 16 digit card number or enter your social security to speak to that representative.
The issue in GetHuman710247's own words
Make a purchase for my daughters graduation ... Hi I purchase merchandise from Nordstrom . However I took the merchandise back to Nordstrom I decided I did not want the merchandise. The sales representive aid she had to refund my money back to a decor card I gave her my green dot and she refunded my total amount back to the card. My green dot card now had my full refund in the card however green dot put a block on card. I called in they asked for the refund receipt and I emailed it in. Today they asked for original receipt that I do not have because Nordstrom took it back once the gave me a refund receipt. This is a really huge invonviece my daughter need a graduation dress and I cannot buy because you guys have my funds on hold I would like my blocked removed
GetHuman710247 did not yet indicate what Green Dot should do to make this right.
I’ve googled different people That work for google still no help
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Green Dot

Trying to make a purchase with my funds on my green dot card
Customer service issue
Reported by GetHuman710247
May 23rd, 2018 - 6 mons ago
I have an issue with Green Dot too
Fixed
Seen by 7 customers so far
Similar issue to 530 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman710247 started working on this issue
May 23rd 3:50am
GetHuman710247 indicated the issue is not fixed yet.
May 23rd 3:50am
GetHuman710247 indicated the issue is not fixed yet.
May 23rd 1:12pm
GetHuman710247 indicated the issue is not fixed yet.
May 23rd 1:14pm
GetHuman710247 indicated the issue is not fixed yet.
May 23rd 1:15pm
GetHuman710247 indicated the issue is not fixed yet.
May 23rd 1:15pm