Couldnt verify - Verify identity - It caused major issues with late fees

GetHuman-grantba's customer service issue with Green Dot from April 2018

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The issue in GetHuman-grantba's own words
Verify identity ... Couldnt verify
It caused major issues with late fees
I have an issue with Green Dot too
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Green Dot

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Customer service issue
Reported by GetHuman-grantba
Apr 23rd, 2018 - 7 mons ago
I have an issue with Green Dot too
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Seen by 5 customers so far
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GetHuman-grantba started working on this issue
Apr 23rd 12:15am