We purchased espn late Friday evening and then proceeded to purchase the ppv for the UF...

GetHuman-swmyersv's Complaint issue with Google from November 2019

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The issue in GetHuman-swmyersv's own words
We purchased espn late Friday evening and then proceeded to purchase the ppv for the UFC fight on Saturday evening. We could not get any of our devices to work properly as we tried two different phones, ********** and ********** and two different tablets as well. The purchase was made on the first number mentioned for espn and we subsequently bought the ppv for the fight using that established account on the espn account we set up. We are very frustrated and angry that nothing we did worked as it kept stopping and we would have to start all over again to into the UFC streaming live broadcast. Needless to say we could not watch the fight. We would like a refund for both charges, one for espn and the other for the UFC fight on Saturday evening. You can email us on the below email as well as with my wife's account at *****@***.com and my account *****@***.com

GetHuman-swmyersv did not yet indicate what Google should do to make this right.

How GetHuman-swmyersv fixed the problem
by calling Google Play's direct line and requesting a refund. They refunded all the money. Their direct number is ***-***-****. We told them the truth, the UFC fight would not work properly, and we were unable to watch but a few minutes each time we tried. We did not want the espn subscription any longer.
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Complaint issue
Reported by GetHuman-swmyersv
Nov 4th, 2019 - 2 years ago
GetHuman-swmyersv shared how to fix
Seen by 7 customers so far
Similar issue to 111994 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-swmyersv started working on this issue
Nov 4th, 2019 1:33am
GetHuman-swmyersv indicated the issue is not fixed yet.
Nov 4th, 2019 5:28pm
GetHuman-swmyersv confirmed the issue is fixed. Hooray!
Nov 7th, 2019 2:55pm