Google Customer Service Issues

I have noticed unauthorized transactions on both my PayPal account and checking account, with the most recent one totaling nearly $95. I occasionally play games on my phone, but the frequency doesn't match the numerous Google charges dating back to earlier this year. Some of these transactions were legitimate, but many were not, including charges from someone named Zhang Liang at G.Co HelpPay. Initially, I assumed this was due to insufficient funds during certain app purchases, but the problem persisted. I plan to remove my banking details from Google Pay and unlink all accounts. I kindly request a refund for the excessive Quizdom charges and urge an investigation into apps and in-app ads that may be compromising our information. I have identified specific apps like Viva Vegas Slots, San Manuel, Been Verified, Emma, Clarity, Coinbase, Design Home, Fax Plus, and House of Fun where I suspect fraudulent activity. Moreover, my Google and Gmail accounts have been compromised, and I am hesitant to create a new Google account due to important saved emails and photos. Although I don't wish to switch to Apple or stop using Google, I am troubled by the security breaches. I am reaching out for assistance as my family and I face financial struggles, exacerbated by these unauthorized transactions. Any help would be greatly appreciated. Warm regards, Angelica C. Z.

Hello, I'm having trouble logging into my YouTube account because my recovery phone number is no longer valid. Google sent verification codes to both of my recovery email accounts, but when I entered them, I received a reply stating that Google does not trust that I am the owner of those accounts. I urgently need to resolve this issue. I even reached out to the phone company in Germany, where I used to live before moving to Switzerland, to get the SIM card and number reactivated, but it's been blocked due to inactivity. I tried contacting Google in both Switzerland and the US, but only reached automated responses with no solutions. I am feeling quite desperate about this situation. I would appreciate any help you can provide. Thank you in advance.

I have been using this site called BlueCam for quite some time, especially since my wife's cancer diagnosis. It's a place I go to escape from all the thoughts and stress. I spend a lot of hours on the site, interacting with various women. Some are genuinely nice, while others seem more focused on making money. The site is advertised as free cams with optional tipping. I'm careful not to overspend on the site as I prioritize my family. There is someone in charge on the site who seems to misunderstand that the interactions with the girls are meant for enjoyment. I prefer supporting the girls directly rather than this person benefiting from it. Some of the girls seem genuine, while others give off a suspicious vibe. I'm concerned that some individuals may be attempting to access my personal information and overload my devices with junk files. I've noticed some unusual activities on my phone and tablet, which I suspect are related to this person having excessive control. It's alarming, and I believe this issue needs to be addressed. I just want to enjoy my time on the site without worrying about these unwelcome intrusions.

I requested a refund last Thursday after $[redacted].99 was debited from my bank account for something I did not authorize. My name is Denise Connor. The money was taken out for the services of Deleted Photo and Recovery & Restore Deleted Photos. I would like a refund as I have no use for these services, especially since I am a pensioner and would not intentionally sign up for them. The receipt mentioned it was for a free trial, so I am confused why I was charged for it initially. I kindly request a prompt refund, or I will pursue this matter further. Thank you, Denise Connor.

I am Cody Jr. Brown. I created a Gmail account with the email address [redacted] The original password was "killer93." I had to change phones, and when I tried to log in, the password didn't work. I created a new account to reset the password for the old one. However, I can't seem to verify my identity. I don't remember the old phone number associated with the account. I have important work-related information in that account. I need assistance in recovering the current password or resetting the original one.

I initiated the signup process for a G Suite account for my business but didn't complete it, halting at the "Review your payment plan. Try G Suite free for 14 days" page. The subsequent step is to "review and checkout," requiring card details. Opting for another provider, Google auto-enrolled me without my consent, hindering my use of the intended business email. Attempts to delete the email redirect me to the payment page, preventing cancellation without inputting card information. This lack of opt-out choice is frustrating. I wish to remove the email from Google's server without associating my card with G Suite. I might be overlooking a step.

I recently received a notification on my phone indicating that I was approaching my data limit on Google Photos. I was given the option to either buy more data or adjust my settings for data usage. I followed the advice and attempted to create space on my phone by deleting photos that were already backed up. However, during this process, I received another message stating that I had exceeded my data limit, resulting in no internet access. I reached out to Virgin and purchased an extra gigabyte of data until my allowance refreshes on 17/11/19. Although I can now access the internet, Google Photos still shows that I have used up all my data. I wish to modify my settings to enable unlimited photo backup at a lower resolution. Any assistance would be appreciated. Thank you.

Hello, I am experiencing a small issue with Google Forms and would greatly appreciate your assistance. I have created a survey where participants need to specify the number of resources required at the end of the first section. Subsequently, they have to provide details for each resource they need. However, when I export the questionnaire results, the information for each resource appears in one line, making it challenging to analyze the data effectively. I am looking for a way to have the data automatically sorted by category after the first section to facilitate comparison and evaluation. Any help would be greatly appreciated. Thank you! Best regards

Subject: Follow-Up about Shipment Return Hello, I'm reaching out again regarding my recent phone purchase. I have experienced significant delays in the delivery process and have been waiting for over a month with no resolution. This level of service is truly disappointing, and I'm considering not making any future purchases with your company. Thank you, Cristina G.

Hello. I am seeking assistance urgently. I misplaced my phone last Friday, which contained essential items like my license, debit card, credit card, and health insurance card in my phone-wallet. I attempted to track the phone using the GPS app on my MacBook, but I had recently changed my password that day and only took a screenshot of it due to time constraints. After trying to log in, my emails stopped coming through to my [redacted] account until a few hours later when it was too late. Strangely, the text messages are not going through to my husband's phone at [redacted]. I have already canceled my cards, but I am concerned about accessing important upcoming appointments and recovering my lost license. Any assistance would be greatly appreciated. Thank you.

I have encountered numerous issues with Google, primarily concerning my Google account and Gmail. I received suspicious emails indicating unauthorized access to my account and downloaded questionable apps from Google Play. I've been unable to reach Google for help, and now I've lost access to two Gmail accounts because someone changed the passwords and security questions. Google claims I am not who I say I am, despite my attempts to verify my identity. The emails I did receive ended up in spam, marked as dangerous. After being scammed online and experiencing identity theft concerns, I've lost trust in online interactions and feel paranoid. I wish Google had an option to use Android without their involvement. The situation has made me wary of individuals of certain descents handling customer service. I am requesting Google to restore access to my Gmail accounts but otherwise want to cut ties with them completely.

My phone number used to be [redacted], but now it's changed to [redacted]. My important email address is now [redacted], and my mom's recovery email for me is [redacted] I am struggling to access my account as my husband is ill, and I need to retrieve sentimental information. I created this account years ago and can't remember the password. It holds precious memories of my family and loved ones, and I urgently need to regain access. The pictures and memories stored are invaluable to me, and I'm feeling desperate and overwhelmed. Any assistance in recovering my account would be greatly appreciated. Thank you for your help. Sincerely, Maggie May Mallarian

I recently purchased the new iPad Pro and the new iPhone. Since I am self-employed, last night I decided to switch the email on my iPad for business purposes. However, I can't access my Gmail account as I forgot the password and need to reset my iOS device passwords. I am unable to use my devices until I can access my email. I am seeking assistance from Google since I am unable to find a solution in the FAQs. I am contacting you from my home computer and all my iOS devices are registered under my name. I am willing to provide any necessary information to resolve this issue promptly. This is urgent as I rely on these devices for work daily. I appreciate any help in resolving this matter promptly.

Hello everyone, I'm Bojan Milojevic, and I own the Gmail account [redacted] Recently, I mistakenly contacted a fake Amazon customer service number to cancel my unused Prime membership. Unfortunately, I fell victim to a scam by providing my email for a supposed refund, resulting in my account being hacked. Subsequently, I've been locked out of my Gmail account and unable to access my Google Chromebook. I attempted to recover my account through Google.com/recovery, providing my last password and trying to recall my account creation date without success. I've had this account for several years, although I can't remember the exact creation date. My date of birth is 02/12/[redacted], and the phone number linked to my account is [redacted]. I'm eager to regain access to my account as it's crucial to me. I'll also share my brother's Gmail for any updates. Thank you.

Today, I purchased a new laptop and signed into my Google Chrome account. Despite my bookmarks and extensions appearing, an error occurred with my profile picture due to sync issues, prompting me to enter a passphrase. Without the passphrase, I reset sync which resulted in my Chrome account resetting completely. My bookmarks, apps, extensions, and passwords vanished, leaving me very upset as my bookmarks are crucial to me. I am confused as I did not expect everything to be deleted. Seeking help urgently, as I use a MacBook Air, I have tried solutions like accessing Library -> Application Support -> Default -> Bookmarks.bak, but I could not locate Default or Bookmarks.bak. It seems that the suggested solution is not helping, and my items are truly missing. Please, anyone, assist me as I greatly appreciate any help provided.

I would like to discuss Google charges I incurred from the game app "Goddess Primal Chaos" on the Google Store dating back to [redacted]. I have numerous charges and seek reimbursement. On the refund screen, it suggests processing each refund individually, but I prefer guidance on how to consolidate and submit all charges at once for a full refund. I request a case manager to handle this matter efficiently. Your attention to this issue is crucial, and I look forward to resolving it promptly. Thank you for your assistance in addressing this matter.

I received a call from a number from Maud, OK. Following the prompts, I spoke to a woman who wanted to speak to the business owner. Despite explaining that I was the manager, she insisted on speaking to the owner and refused to discuss the matter with me. When offering to take her information for the owner to contact her, she abruptly hung up. I couldn't find any details on how to update my ad or find the right contact numbers. The lack of customer service and difficulty in resolving complaints is frustrating, especially dealing with a large corporation. It was unprofessional and discourteous to handle the situation this way.

I need immediate help with my Google account issue. I accidentally logged out of my account that holds precious photos of loved ones. Unfortunately, I forgot to update the password, recovery email, and phone number associated with the account. I now have a new phone number but failed to link it to my Gmail. The email address I urgently need access to is [redacted] Any assistance in recovering this account would be greatly appreciated.

I recently had the ownership of the main folder in our Google Drive transferred to me. However, there are still some files and subfolders within that main folder under a different owner who will no longer have access. I am curious if, once the previous owner's credentials are removed, all the files and subfolders under the main folder that I now own will also be deleted. Can someone please clarify this for me?

I am Anvar, a soldier in the Indian army. Unfortunately, I lost 47,[redacted] rupees from my SBI account due to a fraudulent transaction on my Google Pay since [redacted]. I have already raised a complaint with the concerned SBI branch (SBI Nilambur branch), but I am dissatisfied with their response. I still have faith in our banking system and hope for a resolution to this issue. I am eagerly awaiting your response. Sincerely, Anvar CK Account number: [redacted] Google Pay number: [redacted]