Old Remote Desktop works, new Remote Desktop web version has problem after connecting to remote pc.

GetHuman3355921's Technical Support issue with Google from August 2019

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The issue in GetHuman3355921's own words
Troubleshoot a remote laptop with sound problems ... The old app for chrome remote desktop worked fine. Now that it has been disabled the web version does not work. Have tried on multiple computer to use remote support. Getting a code works. Connecting to other computer works. Then going to device manager and opening the device manager window all control is lost. Still says connected but nothing works.**Update: On the computers that I had set up the old Remote Desktop I can still use Remote Access and control them with no issues. Trying to use Remote Support with a code I can connect to the remote computer but then after opening the first window (device manager) all control is lost.
The old app worked.

GetHuman3355921 did not yet indicate what Google should do to make this right.

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Google

Remote Desktop Web version
Technical Support issue
Reported by GetHuman3355921
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 88888 others
0 customers following this

Timeline

GetHuman3355921 started working on this issue
Aug 2nd, 2019 2:21pm
GetHuman3355921 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:30pm
GetHuman3355921 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:52pm
GetHuman3355921 indicated the issue is not fixed yet.
Aug 2nd, 2019 6:59pm
GetHuman3355921 indicated the issue is not fixed yet.
Aug 2nd, 2019 7:00pm

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