Google Customer Service Issues

Hello, I purchased a Pixel 3a XL mobile phone from Amazon and I need certain technical information to process an "Internment Permit" in my country. Otherwise, the package cannot leave customs. Amazon suggests I contact Google's customer service directly to request this information. The technical information I need is: - Name, full address, and country of the manufacturer. - Brand, Model, and FCC ID. - Cell-Broadcast messaging system certificate related to this device. If you need any additional information, please let me know. I have the electronic purchase receipt (from Amazon).

I have had my email account for over a decade, but today I encountered a problem where I couldn't access it. Someone from Instagram asked for my address, and as soon as I refused, I began experiencing difficulties. Now, Google is indicating that my email address is not recognized. It's as if it has vanished. The email in question is [redacted] Despite attempting to reset the password, I was informed that the account doesn't exist. This was the first email address I created when I got my computer, so I am certain it's been at least 10 years old. I believe I established it around the time my first daughter was born in [redacted]. Any assistance provided would be greatly valued. Thank you.

I am Josephine Nassif from Lebanon. I am unable to access my Gmail account ([redacted]) as I have forgotten the password. I had set up a virtual email for authentication, making recovery impossible after forgetting the password about a year ago. I had been logged in on my laptop until I recently formatted it, losing access. This poses issues as my Apple iCloud is locked and the unlocking steps were sent to my Gmail. My Facebook account (Nassif Kh Josephine) is also tied to this Gmail. I used this Gmail to share university content with colleagues like Elie Bdran, Marie Clair Fakhry, and Oudai Nicolas Hayek. I can be reached at +[redacted]7; my birthday is 10/21/[redacted]. I seek help in regaining access to my Gmail account and am willing to provide more verification details if needed. Thank you.

Hello, My name is Ndue Hoti, a 61-year-old from Lezha, Albania, born on January 17, [redacted]. On April 13, [redacted], while checking my Facebook accounts, I encountered an issue with my two accounts. The first one, under my real name Ndue Hoti and my email [redacted], and the second one as ndoi Hoti with the email [redacted] I received a notification on the ndoi Hoti account prompting me to change the password. In my attempt to do so, I accidentally pressed some keys on the mobile keyboard without realizing and my Facebook disappeared. Since then, I have been concerned as I have forgotten the password for [redacted] I have created an alternative email [redacted] but still cannot recover my ndoi Hoti Facebook account. I suspect unauthorized access may have occurred. I hold democratic views and worry about ongoing global conflicts and delays in reforms in my country. I kindly ask for assistance in restoring my Facebook account ndoi Hoti linked to [redacted] with the alternative email [redacted] attached for verification. Thank you, Ndue Hoti

I've been attempting to access my Gmail account, set2992, for a week now without success. Despite following the prompts, I keep receiving a message saying there have been too many login attempts and to try again later, even after waiting a day. Google does not recognize my recovery phone number option. When given the choice between email and phone number for recovery, I'm unable to use the partially listed phone number. The recovery email code states that Google will respond after a certain period, which is the same wait time as before. During the account recovery process, I had to type different words multiple times due to repeated letters. My cell phone's login issue with Gmail seems to be because it was hacked from Jacksonville, FL, according to Facebook, which I have never visited as I reside in Montgomery, AL. I am also concerned about the high phone usage related to this problem. Any assistance would be greatly appreciated.

Dear Google Customer Care, I am writing to address an issue with a deduction of Rs [redacted] from my savings account on 8th July [redacted] for a purchase I did not make. Upon investigating with my bank, it was revealed that the transaction was made by Google. I kindly request a refund of the deducted amount as it was done without my knowledge. I have been trying to contact your customer care number to explain my situation, but it has been unresponsive. Please investigate this matter promptly and provide a solution. I can provide bank statements and SMS notifications to support my claim. I am disappointed with this situation and hope for a prompt resolution. Sincerely, Michi Y.

My account number is [redacted] and the phone number linked to the bank is [redacted]. The account holder is M.Y. with the date of birth 06/06/[redacted]. Dear Google Customer Care, I am reaching out regarding an unauthorized deduction of Rs [redacted] from my savings account on 8th July [redacted]. I was alerted by an SMS about this transaction, which I did not authorize for any shopping or purchases. Upon visiting the bank for clarification, I was informed that the deduction was made by Google. I have been trying to contact you without success using the provided phone number. I urge you to investigate this matter promptly and refund the deducted amount as this incident has left me very disappointed and frustrated. I sincerely request your assistance in resolving this issue and returning my funds. Thank you.

This is my fourth attempt to reach out for assistance. Unfortunately, my account [redacted] was recently accessed by someone without my permission. I changed the password for security purposes and was in the process of modifying security settings when I got locked out. I am currently in a recovery phase, but I am unable to answer the security question regarding when I opened the account as it was created around 10-12 years ago and I cannot recall the exact date. This has hindered my progress in recovering the account, which is urgent for me as it contains vital information stored on Google Drive and is linked to my important email communications. If there is an alternative method to recover the account, I would greatly appreciate any help possible. You can reach me at the following contact details: Mobile: [redacted] Business: [redacted] Home: [redacted] Alternatively, you can contact me via my other email address: [redacted] I sincerely hope for a prompt resolution to this matter. Thank you for your assistance. Best regards, Roman Shenkerman

I reached out to one of your techs who directed me to Just Answer. Currently, I have a negative bank balance and cannot afford the $5 fee to restore my account. I followed the website instructions but struggle to recall the account creation date or original security question. I am Suzanne Davis, the owner of [redacted], and urgently need access to my laptop, which is locked due to a password update. Unfortunately, I misplaced the new password note due to relocating rooms within my home because of water damage. As I battle fibromyalgia affecting my memory, recalling old security answers is challenging. Kindly assist in regaining access as I cannot purchase needed faucets for my master bath without my laptop password. Please, I implore you to help me as I face difficulties with tech issues and memory loss. I appreciate your security measures but need human support to resolve this account access problem promptly. I can still use Gmail on my phone but am locked out of my laptop, Facebook, and Wayfair accounts. Please, reach out to me on my Gmail account or at [redacted] to assist in verifying my identity as Suzanne Lyn Davis (formerly Suzanne Lyn Williams). Your help is crucial, and I plead with you to offer the assistance I desperately need. Thank you.

Ranganathan Society for Social Welfare and Library Development is excited to announce a two-day workshop titled "Beyond The Chalk: Google Tools for Digital Classroom" scheduled for August 31st & September 1st, [redacted], at Birla Institute of Management Technology (BIMTECH), Greater Noida. Google tools have revolutionized traditional teaching methods and this workshop aims to showcase their benefits. The event is open to School Teachers, College Lecturers, LIS Professionals, Research Scholars, and Corporate individuals. For inquiries regarding affiliation with Google Corporation for this workshop, could you please provide us with the contact details of the relevant official?

Recently, I attempted to transfer my brand account YouTube channel to my primary Google account to delete an old channel I no longer use. Unfortunately, I cannot change the name of my main Google account, as I have already done so three times in the last three months. Due to this, I wanted to revert to a separate brand account, but I failed to create a new one before transferring the YouTube channel, which no longer exists. The brand account in question is "Adventures of Basil Best Boy." While the YouTube channel is accessible and searchable on YouTube, I am unable to sign in, encountering an error whenever I try to access it via my main Google account. I am uncertain whether I need to delete the channel or if there is a solution to regain access by moving it back to my main Google account or creating a new brand account for access. I hope for assistance in resolving this matter as the channel, although not large, has been growing, and I am eager to maintain what I have built.

Hello, I was reviewing my business online and I discovered that a prominent window cleaning company named HiRange Window Cleaning shares our address. Since this address belongs to our company, Dynamic Cleaning, located at 4 Murray Court, Vermont South, Victoria Australia, it seems odd that they have listed the same address. This issue may be a Google error, but it poses a concern as it obscures our business location. I kindly request that their address is updated to avoid confusion. Thank you, Eve.

I need help with my 12-year-old stepson's email account. I removed all trusted devices when setting up his new iPhone 8, leaving only his iPhone, my Galaxy S9, and his PlayStation. Despite changing the password on Wednesday 7/24 and Thursday 7/25, his estranged mother managed to access the account. She used her Galaxy J2 as a trusted device, even though I had removed it previously. Now we are locked out of the account, and the recovery process has not been successful. I was never informed about the Galaxy J2 being used and need this situation resolved.

Hello, I am Max G. and I am the primary owner of the business account for DH Litigation. The email associated with it is [redacted] I need assistance with my business listing on Google My Business. I unintentionally removed a listing for DH Litigation, which had business reviews attached. Now, my entire business listing is missing. I would appreciate any help in restoring it. Thank you for your anticipated cooperation.

Following water damage, my original cellphone ceased functioning, leading me to acquire a new device. Regrettably, I am unable to access my Google accounts due to prior reliance on the Google Docs app for storing passwords. This situation is critical as these accounts house vital data, including medical records, family birthdays, my resume, a substantial photo library, YouTube content, music, apps, and more. The loss of access has disrupted my daily life; creating new accounts is inconvenient and challenging. Restoring access to my accounts is crucial for various reasons, notably for job applications which currently stall due to the inability to retrieve my resume. Your assistance in recovering my accounts promptly is greatly appreciated.

I am having difficulty accessing my Gmail account on my new mobile phone. Despite several attempts at the verification process, I am unable to reset my password. My home phone number, [redacted], is no longer in use due to personal circumstances. Unfortunately, the email associated with my late wife, [redacted], is also no longer accessible. Interestingly, I can still access her Gmail account. Google functions properly on my new phone, but Gmail does not. My cell number remains the same at [redacted]. I kindly request assistance in setting up my email on my new Huawei cell phone. Thank you, Barry McIvor.

I am frustrated by the excessive advertisements on my Android phone that I paid for. I believe it's unfair for companies like Google to profit by bombarding us with unwanted ads. I suggest that Google starts paying me $[redacted] per ad as compensation for using my phone as a platform for their ads. It's time they respect the users' experience. Kindly address this issue promptly. Thank you, M. Pierce.

Subject: Complaint about AdWords Advisors I want to express my dissatisfaction with the way I was treated by the AdWords advisors, including Hector Jovel, Al, and Jay. As someone with dyslexia, I made them aware of my condition to aid communication, but unfortunately, I felt disregarded. I addressed my concerns with Hector about his offensive and unsolicited comments regarding dyslexia, hoping for better understanding. I even provided educational resources on dyslexia and its classification under the Americans with Disabilities Act (ADA). My intention is to escalate this matter to management due to the similar treatment from three other representatives. I trust that all parties involved will consider this feedback for future interactions. Thanks, Neil

My phone was stolen, and my Google account hasn't updated to my current phone numbers and email addresses. Since I'm always signed in, I've forgotten my password. I'm unable to access any of my accounts, including crucial business contacts. I'm frustrated by the inability to recover information via security questions without being charged. I feel angry at Google for these issues. The situation makes me want to gather friends to boycott Google as a browser.

I am facing a recurring issue with fake reviews being posted about my business, Linde Law Group. Yesterday, another fake review appeared, marking the third one. While I could work on gathering positive reviews, I am determined to address this fraudulent activity. I am seeking advice on how to proceed: 1. Besides responding to the fake reviews and trying to garner genuine positive feedback, what other steps can I take with Google to tackle this issue without resorting to legal action? 2. How can I directly reach out to the individuals behind these fake reviews, especially if they are using fictitious names, without pursuing legal action like a declaratory judgment? 3. Considering the ongoing problem with fake reviews, is it advisable to close down my Google business listing altogether?