I scratched the covering that hides the code. on scratching I noticed a gummy substance...

GetHuman-lornart's customer service issue with Google from August 2019

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The issue in GetHuman-lornart's own words
I scratched the covering that hides the code. on scratching I noticed a gummy substance underneath. the number could not be seen I then started to scratch the gummy substance but the numbers were coming off with the gummy substance. I have tried to contact Google Play but at this stage I have been advised that they will not supply new card nor give a code for that card. I had supplied a photo of the card but told that I will not receive anything as its not Google Plays fault. I believe it is and have been trying to either get a $**.** Au refund or a code for the card which I purchased I believe that my card was faulty I scratched the card as I have done in the past but on this occasion it appeared to me to be a faulty card or ot has been affected by heat or something that has made the substance underneath the Grey Back cover go gummy. I was told that I will not get a refund nor get a code. I feel that through no fault of mine I have been tossed aside by Google Play and have been ignored. All I want is a code for that card or a refund of Au$**.** I was the told to check with the store where I purchased the card and they have told me it is a Google Issue not the stores issue. I seem to be ignored by both Google Play and the store. It appears that no one will help me with this issue. I think that is not too much to ask that Google Play come to the party and supply me with a code. The photo I have sent shows proof of purchase and the back of the Google Play Card. Surely a multi million dollar company like Google can afford to give me a code or $**.**AU refund my money. I live in Sooth Australia and I look forward to your decision supply a code or refund my money so I can get another card.

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Google

Customer service issue
Reported by GetHuman-lornart
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 88765 others
0 customers following this
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Timeline

GetHuman-lornart started working on this issue
Aug 2nd, 2019 3:31am
GetHuman-lornart indicated the issue is not fixed yet.
Aug 3rd, 2019 9:58am
GetHuman-lornart indicated the issue is not fixed yet.
Aug 5th, 2019 10:00am