Hi I'm Francis I got a alert from u that my recovery email had changed *******. I didn...

GetHuman-mariez's customer service issue with Google from February 2019

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The issue in GetHuman-mariez's own words
Hi I'm Francis I got a alert from u that my recovery email had changed *******. I didn't do it , I have idenity theft bad can u tell me what the location is of the Galaxy J* that's trying to change my acct info. Someone is trying so hard to sign into *****@***.com and hasn't been able to for so long , how was they able to change my recovery email? Can u help me fix this problem I don't know how to work Android's well enough. Everytime I've tried to get into Google to my acct I can't get it right I can't get into it. I'm doing something wrong I guess. Can u tell me what I need to do to keep someone from doing this again? Also they are using my other email address of *****@***.com I need to secure that one too. I have placed fraud alerts and notified the Fed Trade Commission about idenity theft. The IRS and Social Security Admin are looking for this person , if u have info that can help catch this person let me know . Now can u help me fix my acct *****@***.com and I'll do the other one after u help do the one , if u would please. Thank you. Francis Graham aka. Marie Dutton
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Customer service issue
Reported by GetHuman-mariez
Feb 16th, 2019 - 8 mons ago
I have an issue with Google too
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Feb 16th 4:57pm