Yesterday I bought a new iPhone. All my photos were backed up in google photos. When I...

GetHuman1808339's customer service issue with Google from December 2018

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The issue in GetHuman1808339's own words
Yesterday I bought a new iPhone. All my photos were backed up in google photos. When I installed google photos on my new phone, I am missing about five months. The odd part is that I have photos from this week but then non until July *. I looked on other devices and the same is true. My shared albums are also missing. My sister-in-law who I share albums with on google photo still has them..she tried to add me and said it couldn’t. How do I find*get them back. They are mostly of my * year old daughter, so priceless! At the apple store once they started downloading and the ones from this week were there they said you are good it just might a few hours to see them all... they have never appeared. I left the app open all evening and night. I hope they are not lost forever.

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Google

Customer service issue
Reported by GetHuman1808339
Dec 21st, 2018 - 2 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 25619 others
0 customers following this

Timeline

GetHuman1808339 started working on this issue
Dec 21st, 2018 6:57pm