The following are issues that customers reported to GetHuman about Google customer service, archive #38. It includes a selection of 20 issue(s) reported December 18, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I created an account a few years ago where my family uploaded our cherished recipes. Unfortunately, the physical copies were lost in a fire, and I can't remember the password now. The recovery phone number and email address I used are no longer accessible as they were linked to my previous job. The account I need to access is [redacted], and the last 4 digits of the recovery phone are [redacted] with the recovery email as [redacted] I'm Jon Foster, born on 03/24/[redacted]. The address on the account could be [redacted] N Tucker Ave, Shawnee OK [redacted], or [redacted] Country Club Dr, Ada OK [redacted]. Any help to recover my account would be greatly appreciated.
Reported by GetHuman1786528 on मंगलवार, १८ दिसम्बर २०१८, शाम ६:५५ बजे
I am in need of verifying my Google business located at [redacted] W Massachusetts St, Orange, TX. I have my Google verification code #[redacted], which I received in my mailbox. However, I am facing an issue where it's not accepting the code and wants to send me another one. I find it frustrating as I have already provided evidence of ownership by paying for a domain with my bank card and receiving the verification mail at my address. I am unsure of what more proof is required. I hope this issue can be resolved promptly so I can finish setting up my website and access all features to generate income. The ongoing problems with Google over the past year have been challenging, and this particular situation is adding to the frustration I have been experiencing.
Reported by GetHuman-jeanellf on मंगलवार, १८ दिसम्बर २०१८, रात ८:४९ बजे
I recently switched to an iPhone and attempted to use my Gmail for my Apple ID email. However, Apple ID indicated that the email was not available. I find it puzzling since I utilize my Gmail account on my Samsung phone, tablet, and computer. My Gmail is connected to nearly all of my accounts, so if it can't be used for my Apple account, other services may not recognize a different email, causing difficulty accessing content. I'm hopeful there's a solution that will allow me to set my Gmail as my Apple ID email. Thank you, Clint.
Reported by GetHuman1787644 on मंगलवार, १८ दिसम्बर २०१८, रात ९:०६ बजे
My 6-year-old son received a cell phone from his grandfather recently, and I created a Gmail account for him: [redacted] However, Google linked his email to mine, [redacted], due to his age. I attempted to delete the Family Link connection between our phones to avoid constant approvals, but mistakenly deleted his email account. This action has now locked his Coolpad 3262A stating that the email account was removed without parental permission. To unlock the device, it requires a Family Link parent access code which the app is not accepting on my Galaxy 7. Although I tried deleting and reinstalling the app, I am unable to create a new Family Link account. I feel overwhelmed with this situation as neither Verizon nor Metro PCS, where the phones were obtained, could assist me.
Reported by GetHuman1788272 on मंगलवार, १८ दिसम्बर २०१८, रात १०:२२ बजे
Hi there, I recently changed my password, and now I can't access my Google account to view my photos and contacts, which are crucial to me. Despite trying to recover my password, Google is sending the reset link to my old Yahoo account, which I no longer use, and to a phone number that is outdated. My current phone number is [redacted]. I am frustrated as I've been attempting to resolve this issue all day. My name is Nathaniel Lewis Notariano, born on 1-18-[redacted], and my Social Security number is [redacted]-74-[redacted]. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-natenota on बुधवार, १९ दिसम्बर २०१८, रात १:१५ बजे
Urgent VIP Request: Possible Identity Theft
I recently discovered a suspicious email account, [redacted], allegedly created in my name without my knowledge. Concerns arose when my laptop significantly slowed down unexpectedly. After investigating further, I noticed an unusual increase in outgoing wifi data packets.
To address this issue promptly, I am seeking urgent assistance to identify:
1. The individual behind the creation of the account.
2. Date and time of account creation.
3. Potential location, considering the use of VPN for anonymity.
4. Personal information shared on this false account.
5. Evidence of numerous files being transferred from my device to the created email.
6. Given the sensitive nature of the data on my laptop, the risk of identity theft is high.
For reachability, please contact me at [redacted]. Additionally, I seek assurance that my legitimate email accounts are secure: [redacted], [redacted], [redacted], [redacted], and [redacted] Your immediate support is highly appreciated.
Thank you,
Bhupinder Singh
Boo Singh
Reported by GetHuman-singhboo on बुधवार, १९ दिसम्बर २०१८, सुबह ५:१४ बजे
I do not have access to a phone to confirm my Gmail account. I cannot remember the answer to my security question because I entered a random symbol when I set it up. I provided Google with an alternate Gmail, [redacted], for recovery purposes, but they still require confirmation via phone. I hope to be able to verify my account using [redacted], which is similar to my main Gmail address, [redacted], created within the same year.
Reported by GetHuman1790481 on बुधवार, १९ दिसम्बर २०१८, सुबह ६:१६ बजे
I am a frequent contributor to Places on Google Maps. However, I do not wish to have my entire photo album visible to the public.
There are two entries for places I have been to that contain photos chosen by Google. One is irrelevant, and the other is personal. I want to restrict access to my albums so that only I can view them. I was unaware that Google or others could use my photos freely. If I decide to add a picture relevant to an occasion, I will do so myself.
Please, upon receiving this request, disable the feature that allows others to select photos to include. Kindly block all access immediately and provide confirmation.
Best regards,
Bill C. Billlinness
Reported by GetHuman-bcbill on बुधवार, १९ दिसम्बर २०१८, सुबह ६:५३ बजे
Hello, I have multiple email accounts that seem to have some issues. The email [redacted] was active and suddenly vanished. I have tried to fix it without success. Could you please investigate and reactivate this email?
Additionally, I seem to be facing a problem with Contact Monkey. I received a security alert from Google and attempted to remove Contact Monkey using my iPhone, but it seems to have affected my email [redacted] Can you assist with removing Contact Monkey from my account?
I am also unable to receive emails from [redacted], and I believe the password is Doctor#1. Can you help link this email to my account?
Lastly, I apologize for the trouble I had with Windows 7 removing Chrome as my browser. It was challenging for me to resolve. Is there a way to set up notifications if Chrome is ever removed? Thank you for your help.
Reported by GetHuman1791059 on बुधवार, १९ दिसम्बर २०१८, दोपहर १०:३७ बजे
I am having trouble with my emails and need help to get them sorted out. One of my emails, [redacted], was active but suddenly disappeared. I need it reactivated urgently. Additionally, I need assistance removing Contact Monkey from my account, as I received a security alert and mistakenly lost access to [redacted] I am also unable to receive emails from [redacted] using the password Doctor#1. Lastly, I want to apologize for Windows 7 removing Chrome as my browser. I had difficulty reinstating it and would like to avoid this in the future. If there's a way to receive notifications if Chrome is removed again, please let me know. Thank you for your help.
Reported by GetHuman1791059 on बुधवार, १९ दिसम्बर २०१८, दोपहर १०:३९ बजे
I contacted you last night regarding my password issue. I changed my password a few days ago, but when I tried to log in yesterday, I couldn't access my account. The recovery email listed is an old one, [redacted], and I no longer have access to it. I tried using my current email, [redacted], but it's not working. The recovery code is being sent to my old phone number, [redacted], which I no longer have. I need to regain access to my Google account, which has photos of my two children, a boy and a girl, with my son wearing a green jacket. I just need help getting back into my account. Thank you and happy holidays.
Reported by GetHuman-natenota on बुधवार, १९ दिसम्बर २०१८, दोपहर ३:३४ बजे
Hello, my name is Noel Martinez. I recently purchased a Google Pixel phone and was pleased with its original settings. However, Google pushed an upgrade to my phone without my approval, which altered settings, volume controls, themes, apps, and impacted battery life. I am requesting that Google either undo this upgrade or provide a replacement that restores the phone to its original settings at no cost to me. To illustrate, imagine buying a blue car only to have it forcibly repainted yellow a few months later, against your preference. Should you be forced to accept this change? I believe that Google should not have modified any settings on my personal phone without my explicit permission. I look forward to hearing back from Google regarding this matter. Thank you for your attention.
Reported by GetHuman-noelscam on बुधवार, १९ दिसम्बर २०१८, दोपहर ३:३९ बजे
Hello, I am trying to reset my password as I have forgotten it. I am facing an issue with my Gmail account as it says my security questions are incorrect. Furthermore, I mistakenly entered my own email instead of my wife's as the recovery email. I am unable to use my phone number for resetting the password as it's not an option in my Gmail account settings. I have attempted numerous times without success and I am feeling quite desperate. Can you assist me with this matter or direct me to the appropriate contact for help with recovering my Gmail account? If possible, please communicate with me through my wife's email address: [redacted] Thank you in advance.
Best regards,
Justas Jonaitis (Blocked email: [redacted])
Reported by GetHuman-akvileb on बुधवार, १९ दिसम्बर २०१८, दोपहर ३:४१ बजे
I am facing an issue related to a negative review by Eric Benson concerning a Facebook matter. Eric has been harassing my husband and me for two days, threatening to harm our business. He has posted a fabricated review along with another individual named Jeff, whom we have never served and lives far from our location. We sought advice from a State Trooper who suggested we could pursue legal action against Eric but not Jeff due to his location outside the US. Our main request is for both reviews to be taken down as they contain completely false information. We value honest criticism, but these reviews are based on lies, which is unacceptable. Thank you, Debbie Booher, from "Mountain View Modular Homes & General Contractor."
Reported by GetHuman1792617 on बुधवार, १९ दिसम्बर २०१८, दोपहर ४:०९ बजे
I have never watched internet porn. This morning, while my 10-year-old autistic son and I were using the Google browser, a penis dysfunction ad appeared on my phone. This is a problem for several reasons:
1. I am a heterosexual female.
2. I do not watch internet porn.
3. The ad was explicit and inappropriate.
4. When I tried to unsubscribe, the ad escalated into an even more graphic video.
5. Trying to manage my autistic son's reaction to this was extremely challenging.
6. Despite my efforts, I couldn't find the unsubscribe button.
I am seeking guidance on how to address this situation.
[redacted]
Reported by GetHuman-salittle on बुधवार, १९ दिसम्बर २०१८, शाम ५:१३ बजे
Hello Google,
I appreciate the excellent and secure service you provide. I am seeking assistance in recovering my Google account, which is my personal secondary account linked to [redacted] I have forgotten the password and am unable to access the same device and location I used previously since my husband passed away three months ago. I have lost touch with my in-laws and am also dealing with health issues. Despite my efforts, I cannot recall the password due to legal documents and files I shared on Facebook Messenger, Gmail, and Drive. Regaining access to this account is essential for me to establish my status as a widow. The last time I accessed my Facebook account was on March 15, [redacted]. Please, administrators, assist me in recovering my Gmail account promptly. For further communication, you can reach me at [redacted] I eagerly await your kind response.
Warm regards,
Lovely
Reported by GetHuman1793738 on बुधवार, १९ दिसम्बर २०१८, शाम ६:१५ बजे
My former partner has access to all my account passwords and has connected my phone to her computer. Yesterday, she changed the passcode to my phone, forcing me to factory reset it to regain access, consequently losing all my information. Then, she went ahead and deleted my Google account, making it impossible for me to get back in. The account in question is [redacted] While living with her, I was attempting to recover my other account, [redacted], for four years but was never successful. Recently, I discovered she had been sending things to that account and using it without my knowledge. It's been so long that I can't even remember the password. I am frustrated and desperate to retrieve my information from all the accounts and phones linked to [redacted] I feel helpless without access to Google and believe they have an unfair monopoly that warrants legal action.
Reported by GetHuman-lylebitt on गुरूवार, २० दिसम्बर २०१८, रात १२:२९ बजे
I need assistance with a Gmail account under the address [redacted] This account was created around 3 to 4 years ago and belongs to me, Darrell William Young, born on May 16, [redacted]. Along with this account, I also have a new one named [redacted], and an old one to be discontinued, youngarrellwilliam@gmail. While going through an old phone to retrieve some information, I was reminded of the account details used to set up the phone initially. I seek help to access this account. Your understanding regarding the unique name and number of my new account is appreciated. Thank you for your assistance.
Reported by GetHuman-abraven on गुरूवार, २० दिसम्बर २०१८, रात ३:५५ बजे
Hello, I need assistance. I have been a long-term Google user for over a decade, and I am facing a problem. I am unable to access my Google account [redacted] despite following all the steps and entering the confirmation code. However, I received a message stating "we cannot confirm that this is your account." This issue is critical as I have important family court documents related to my custody stored in that email account. I am willing to provide any necessary information, including a snapshot of my current driver's license, to verify my identity. Due to being stalked by my ex-wife, I create a new account every year, with my current one being [redacted] Please, I urgently need your help to regain access to my account.
Thank you,
Shawn A. E., Sr.
Reported by GetHuman1797761 on गुरूवार, २० दिसम्बर २०१८, सुबह ५:५७ बजे
Dear Sir,
I am writing to request support from the Google team as I am unable to access my Gmail account, [redacted] I have forgotten the password and am unable to recover it as I have also lost my phone and cannot remember when the account was created. This account holds all the photos from my previous phone, including precious memories of my new life and pictures of my newborn baby, which are extremely important to me.
I have tried numerous times to recover the account without success. I am reaching out in the hope that I can receive assistance in retrieving these valuable photos. Please feel free to ask me any questions to verify my ownership of the account. You can contact me at [redacted] for any clarifications. I sincerely hope for your help in this matter.
Thank you
Reported by GetHuman-pinksk on गुरूवार, २० दिसम्बर २०१८, सुबह ९:४६ बजे