Please confirm the following is a legitimate message from Google...

GetHuman1491914's customer service issue with Google from November 2018

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GetHuman1491914's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1491914 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1491914 can let us know if they help or not.
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Before contacting them, items GetHuman1491914 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1491914's own words
Please confirm the following is a legitimate message from Google* ** * * * * ******* ** * *** * **New sign-in from Internet Explorer on Windows * * ** * You received this message because *****@***.com is listed as the recovery email for *****@***.com. If *****@***.com is not your Google Account, click here to disconnect from that account and stop receiving emails. * * ** **Hi stephen, *Your Google Account *****@***.com was just used to sign in from Internet Explorer on Windows.* stephen cirillo******@***.com * * Windows*Saturday, November *, **** **:** AM (ET)*New Jersey, USA**Internet Explorer *Don't recognize this activity?*Review your recently used devices now.**Why are we sending this? We take security very seriously and we want to keep you in the loop on important actions in your account.*We were unable to determine whether you have used this browser or device with your account before. This can happen when you sign in for the first time on a new computer, phone or browser, when you use your browser's incognito or private browsing mode or clear your cookies, or when somebody else is accessing your account. *The Google Accounts team ****The location is approximate and determined by the IP address it was coming from.* *This email can't receive replies. To give us feedback on this alert, click here.*For more information, visit the Google Accounts Help Center. * * ** ** **You received this mandatory email service announcement to update you about important changes to your Google product or account. **** **** Google LLC, **** Amphitheatre Parkway

GetHuman1491914 did not yet indicate what Google should do to make this right.

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Google

Customer service issue
Reported by GetHuman1491914
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 14174 others
0 customers following this

Timeline

GetHuman1491914 started working on this issue
Nov 4th, 2018 3:29pm