In attempting to change my password for my active gmail account, I was sent a temporary...

GetHuman1304867's customer service issue with Google from November 2018

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The issue in GetHuman1304867's own words
In attempting to change my password for my active gmail account, I was sent a temporary code that would have enabled me to reset a permanent pass word. The problem was that the code was sent to a gmail account that I have not used in years. I was unable to access the old mail address, and after trying to remember the pass code for my active gmail address was locked out of gmail and advised to call google for further instructions. When I called Google customer service I spoke with a technician who accessed my laptop and told me that my computers had been hacked by GuruAid and that they had access to all of my personal information. GuruAid had worked on my computer on October **. At the time I did not know that they were scammers. The Google tech offered to help me. He told me that he would refer me to a company that
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Customer service issue
Reported by GetHuman1304867
Nov 1st, 2018 - a mon ago
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Timeline
GetHuman1304867 started working on this issue
Nov 1st 8:32pm