I got my phone stolen. Trying to access my account nothing is working. Then they want m...

GetHuman1087858's customer service issue with Google from September 2018

Help with my Google issue
The issue in GetHuman1087858's own words
I got my phone stolen. Trying to access my account nothing is working. Then they want me to spend money and I don't have any....they hang up on me. I recently lost my phone and went through this but got my phone back so it didn't matter.... I know I won't get it back this time..... I have a Google account and a Yahoo that r linked together thought I solved all my problems last time but nope. I even have two phone identification but that's not helping either.... I'm not real tech savvy. I need help. I'm best to b walked through on this but was told I had to purchase Google play cards for ***$ two of them and then Google would refund me but when I explained I have nothing they hung up on me....the last time I went through this they had some other company that I was supposed to deal with call me and he got all pissed off when I said I don't have a credit card to put money on.... I being scammed or does it really cost to do this
GetHuman1087858 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1087858 fixed the problem
I just kept entering my information that I had over and over then one morning I woke up to an email giving me back my account. Later I seen were the **! *!! that stole my phone had changed my name and the password all the other information was left the same. Now If could only get back my Yahoo account!
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Google

Customer service issue
Reported by GetHuman1087858
Sep 3rd, 2018 - 6 mons ago
I have an issue with Google too
Fixed
GetHuman1087858 shared how to fix
Seen by 8 customers so far
Similar issue to 6387 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1087858 started working on this issue
Sep 3rd, 2018 11:27pm
GetHuman1087858 indicated the issue is not fixed yet.
Sep 4th, 2018 4:35am
GetHuman1087858 indicated the issue is not fixed yet.
Sep 5th, 2018 1:45am
GetHuman1087858 indicated the issue is not fixed yet.
Sep 9th, 2018 10:32pm
GetHuman1087858 indicated the issue is not fixed yet.
Sep 9th, 2018 10:36pm
GetHuman1087858 indicated the issue is not fixed yet.
Sep 10th, 2018 5:11pm
GetHuman1087858 indicated the issue is not fixed yet.
Sep 10th, 2018 5:12pm
GetHuman1087858 confirmed the issue is fixed. Hooray!
Sep 18th, 2018 3:14pm