I got my phone stolen. Trying to access my account nothing is working. Then they want m...
GetHuman1087858's customer service issue with Google from September 2018
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The issue in GetHuman1087858's own words
I got my phone stolen. Trying to access my account nothing is working. Then they want me to spend money and I don't have any....they hang up on me. I recently lost my phone and went through this but got my phone back so it didn't matter.... I know I won't get it back this time..... I have a Google account and a Yahoo that r linked together thought I solved all my problems last time but nope. I even have two phone identification but that's not helping either.... I'm not real tech savvy. I need help. I'm best to b walked through on this but was told I had to purchase Google play cards for ***$ two of them and then Google would refund me but when I explained I have nothing they hung up on me....the last time I went through this they had some other company that I was supposed to deal with call me and he got all pissed off when I said I don't have a credit card to put money on.... I being scammed or does it really cost to do this
GetHuman1087858 did not yet indicate what Google should do to make this right.
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How GetHuman1087858 fixed the problem
I just kept entering my information that I had over and over then one morning I woke up to an email giving me back my account. Later I seen were the **! *!! that stole my phone had changed my name and the password all the other information was left the same. Now If could only get back my Yahoo account!
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