Hello there at Google...**I have an Apple IPhone *plus. **I frequently use the ‘Google...

GetHuman-caknox's customer service issue with Google from July 2018

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The issue in GetHuman-caknox's own words
Hello there at Google...**I have an Apple IPhone *plus. **I frequently use the ‘Google’ app for work and just recently it’s not verbally responding. I’ve been to two Optus stores and neither can work it out. They checked all my settings and suggested I contact you. *When I first touch the speaker on the ‘google’ app it use to make a sound. That doesn’t happen anymore. It will give me written information but I rely on the voice due to my work. *An example of what I usually ask is....*** What time is it in, let’s say Canada. *It use to say...In Canada it is **.**am or whatever**and**** ‘How far is it from Nelson Bay to Sydney’. *Again it use to tell me how many kilometres and how long the journey would take. Now nothing just the map. *I desperately need the app to talk as I travel a lot relying on the voice navigation. **Hope you can find a solution. **Thankyou for taking the time to read my email. **Cherie

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Customer service issue
Reported by GetHuman-caknox
Jul 22nd, 2018 - 5 years ago
Seen by 11 customers so far
Similar issue to 3960 others
0 customers following this
Items needed
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GetHuman-caknox started working on this issue
Jul 22nd, 2018 6:29am
GetHuman-caknox indicated the issue is not fixed yet.
Jul 22nd, 2018 8:11am
GetHuman-caknox indicated the issue is not fixed yet.
Jul 23rd, 2018 7:54am
GetHuman-caknox indicated the issue is not fixed yet.
Jul 25th, 2018 7:41am