I have lost access to my Google, Google Plus an Gmail account that I have had for over...

GetHuman699364's customer service issue with Google from May 2018

110 views | 315 similar | 6 following
Help with my Google issue
GetHuman699364's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman699364 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman699364 can let us know if they help or not.
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Before contacting them, items GetHuman699364 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman699364's own words
I have lost access to my Google, Google Plus an Gmail account that I have had for over ** years. I can verify the phone number on the account, the name on the account, and even the backup emails on the account but yet every time I try to access it Google will not let me in. I can also verify the last password that I remember. The problem with that is it was changed over * months ago right after I was attacked and my phone stolen while I was in the hospital. I would not be so concerned about this account if it were not for the fact that it contains every video and picture that I have of my wife who is now deceased. Can you please contact me and help me with this thank you in advance Brandy Michelle Swindall Jenkins Samples Black Morris. And yes all those are legally my name. You can contact me at *** ***-****

GetHuman699364 did not yet indicate what Google should do to make this right.

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Google

Customer service issue
Reported by GetHuman699364
May 19th, 2018 - 2 years ago
Not resolved
Seen by 110 customers so far
Similar issue to 315 others
6 customers following this

Timeline

GetHuman699364 started working on this issue
May 19th, 2018 1:59pm
GetHuman699364 shared this issue with your circles on Google+
May 19th, 2018 2:00pm

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