Last Friday, Apr **th, while loading my Google accnt (LizC*****@***.com) to a new phone...

GetHuman650895's Recover Account issue with Google from May 2018

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The issue in GetHuman650895's own words
Last Friday, Apr **th, while loading my Google accnt (LizC*****@***.com) to a new phone (but same phone number) my acct was placed under "Security Hold" when I couldn't provide a backup code as *-step verification. *When enabled back in Jan '**, I saved the codes to Drive cuz I didn't fully understand what they were for... now I realize how incredibly stupid that was.*I deleted the .txt file with the codes when clearing space on my tablet.*I also saved them to my Evernote account, however, I can no longer access that account b*c I have it linked to my Google ***I can provide a screenshot showing that I did indeed download the backup codes if that would help, but I cannot provide an actual code.*This has been a nightmare.*I'm being denied access even though I have the same phone number as listed on the account for years.* I'm using a device familiar to the acct (Galaxy tablet), have same recovery email, know exactly when I opened the acct cuz it was right after I got married (Dec **, ****). *I'm a photographer, I pay monthly for Drive storage, have thousands of photos on that accnt. *Work deadlines to meet but cannot get to my photos. Can't check my email now.*This is linked to my Adobe Lghtrm, Ebay, Paypal, FB, Insta, Evernote, CCU (bank), many others. *Can someone call or text me at the phone number associated with my accounts, ***-***-****? *Or message me here?*I have no other options to recover other than backup codes, even tho I have always had phone*device verification enabled, and that option is enabled on my recovery email.

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Google

Recover Account issue
Reported by GetHuman650895
May 2nd, 2018 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 20089 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman650895 started working on this issue
May 2nd, 2018 8:51pm
GetHuman650895 indicated the issue is not fixed yet.
May 2nd, 2018 11:39pm
GetHuman650895 indicated the issue is not fixed yet.
May 3rd, 2018 2:32am
GetHuman650895 indicated the issue is not fixed yet.
May 3rd, 2018 2:33am
GetHuman650895 indicated the issue is not fixed yet.
May 4th, 2018 4:36am
GetHuman650895 indicated the issue is not fixed yet.
May 6th, 2018 2:22am
GetHuman650895 indicated the issue is not fixed yet.
May 6th, 2018 2:24am
GetHuman650895 indicated the issue is not fixed yet.
May 6th, 2018 2:29am
GetHuman650895 confirmed the issue is fixed. Hooray!
May 8th, 2018 10:49pm
GetHuman650895 confirmed the issue is fixed. Hooray!
May 8th, 2018 10:50pm