A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Google Play below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Google Play phone number to document the phone system.
Here is how our research team describes the way the Google Play phone system greets you: App, music purchases from Google Play, press 1. Help with hardware devices, press 2. Can't sign into your account, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 2
Below are some clips we've found from Google Play's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Hi. Thanks for calling Google.
If you can't sign in to your account, please visit Google dot com slash recovery.
Your protection, we don't change any account info over the phone.
I'm sorry. I did not receive a response.
If you can't sign in to your account, please visit Google dot com slash recovery.
To get you to the right specialist, it helps to know what type of support you need. If it's for apps, music, or other purchases from Google Play, press one.
Support for a hardware device, press two.
Or if you can't sign in to your account, press three."
Excerpt from a call with Google Play
Tuesday, October 1, 2024 2:17 PM
After you press 1
"If you can't sign in to your account, please visit Google dot com For troubleshooting issues with apps, movies, books, or newsstand, press one.
For play music, press two.
For refunds, press three.
For help with the Play gift card, press four."
Excerpt from a call with Google Play
Wednesday, October 9, 2024 9:31 PM
After you press 2
"Okay. If you need tech support for a Google phone or tablet, press one.
To check on a recent order or manage a subscription on Google Store, press two.
Ask questions before you buy? Three. Or for Nest, press four."
Excerpt from a call with Google Play
Friday, May 17, 2024 1:23 PM
What are the hours and when should I call?
Google Play operates the call center for this 855-836-3987 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 12,360 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Google Play call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Google Play phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Google Play staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Google Play is Sunday.The most busy day to call is Tuesday, which averages 81% more phone calls by comparison.Again, this is based on a sample of 12,360 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Google Play is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Google Play staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
My call to Google Play's support was answered with an automated menu system in a pleasant human voice. You're immediately told to go online for locked accounts, and that credentials can't be changed over the phone for your protection. After that, you're given menu options that line up well with the most frequent reasons people call: help with apps, music, or other purchases from the Google Play store, support for hardware devices, and help signing in to your account. The menu will repeat three times, after which the call disconnects. Once you select a menu option, there's no way to return to the previous menu; you must hang up and call again.
Some of the options won't take you to an agent. Selecting the third option will give you an emphatic message saying they can't unlock your account over the phone. It provides the link to do so yourself and says it's designed so only you can recover your account. The call then disconnects. You'll get a similar message for help with Google Play refunds. If you need help troubleshooting an app, the recorded message tells you to tap "Help and Feedback" in the app or visit Google Play's online Help Center. For help with Nest devices, your call is transferred as if an agent will answer, but instead, it's another recording saying Nest's support number is no longer active and to visit the website.
Most of the menu options will get you to a human agent. For device hardware support, you can talk to an agent about problems with a specific phone or tablet, recent orders or subscriptions, and any questions you have before a purchase. The agent answered my call quickly and seemed knowledgeable. I was looking for help with my Pixel phone, and overall, it was a smooth experience.
The other option from the main menu is support for apps, music, and other Google Play purchases. If you need help with gift cards, charges you don't recognize, or subscriptions, you'll be connected with an agent. For music support, your call is actually transferred to a different help center; Google Play Music changed to YouTube Music in 2021, and YouTube has its own support center. However, the transfer was almost instant, and the agent answered right away.
It's difficult to find information about calling Google Play support through their website. When you click "contact us," you'll always see the options for live chat and email, but sometimes you'll also see the option to "get a call." It doesn't provide you with a number to call yourself. Call and chat both list hours of operation, but it seems they're open 24 hours. The 855-836-3987 phone line is closed in the evenings, though. Instead of an agent, I got a recording that they were closed when I called around 6 p.m. EST. I couldn't find anything listing their specific hours. If your problem isn't resolved over the phone, the Google Play website is the next best option.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Google Play
If you have time to do a bit of reading before you call Google Play, we recommend you read over some of our problem-specific articles.
You may need to recover your Google Play account after Google has locked you out of the system or after you have locked yourself out of the system. Here are some helpful tips you can follow when you want to recover your Google Play account.
Google Play users may occasionally experience unauthorized charges on their accounts. To dispute a charge on the Play Store, users can follow these steps:
1. Check the charges on the billing statement in the Google Play app. If the charge appears in a different format, it wasn't from Google Play.
2. Read the Google Play refund policy to understand if the charge is eligible for a refund.
3. Navigate to the "Help & Feedback" section in the Google Play app.
4. Search for "Refund" and select "Learn About Refunds on Google Play" from the search results.
5. Familiarize yourself with the refund policies and click on "Request a Refund" if your charge meets the requirements.
6. Confirm the account used for the purchase and select "Continue."
7. Select the unauthorized purchase from the list and click "Continue."
8. Choose the appropriate reason for requesting a refund and click "Continue."
9. Provide a brief description of the reason and click "Request a Refund."
10. Check the refund status by confirming the account and selecting "Continue."
11. Select a refund status to view the details of the disputed charge.
12. If the issue cannot be resolved, contact the credit card issuer or bank. It's important to monitor account activities regularly.
Click the link above to get answers to just about any Google Play customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Google Play is extracted from issues that customers have reported to GetHuman.
Click the "Help Icon" and then click "Live Chat" on the menu that appears
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Google Play provides this option.
Conclusion and closing notes
This is Google Play's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Google Play agent. This phone number is Google Play's best phone number because 138,996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-836-3987 include Technical Support, Update Account Information, Recover Account, Refund or Suspicious Charges, Gift Card Won't Load and other customer service issues. The Google Play call center that you call into has employees from California, India and is open 24 hours, 7 days according to customers. In total, Google Play has 1 phone number. It's not always clear what is the best way to talk to Google Play representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Google Play. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Google Play. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
