Google Nest Customer FAQ

If your Nest controller isn't connecting with your boiler, ensure that the wiring is correct and that the system is compatible with the Nest device. Check for any software updates for your Nest controller. If the issue persists, we suggest referring to the troubleshooting guidelines in the user manual.

To reconnect your Nest Protect to a new Wi-Fi network, open the Google Home app on your mobile device. Select your Nest Protect, then tap on the gear icon to access settings. Choose "Wi-Fi" and follow the prompts to enter your new Wi-Fi network name and password. Make sure your phone is connected to the same new Wi-Fi network during this process. Once completed, your Nest Protect will reconnect to the new network.

Ensure that your Nest device is set up correctly and connected to Wi-Fi. Check your subscription status, as some history features require a Nest Aware subscription. Make sure your app is updated to the latest version. If issues persist, try reinstalling the app or restart your device.

Yes, the Google Nest app for cameras, thermostat, and smoke alarm is supported on iPhone 6. Ensure that your iPhone runs iOS 12 or higher, as this is the minimum requirement for the Google Nest app to function properly. You can find the app in the App Store, download and install it, then log in or set up your Google Nest account.

If your Google Nest Thermostat won't connect to the app, try these steps: 1. Make sure that your Wi-Fi network is working. 2. Close and reopen the Nest app. 3. Check that your thermostat is online in the Nest app. 4. Reboot your thermostat and router. 5. Make sure your phone or tablet's software is up to date. 6. Uninstall and reinstall the Nest app. If these steps don't resolve the issue, it's possible that there may be a problem with the connection between your thermostat and your app. We recommend reaching out to professional support for direct assistance.