I need to speak with a represenative of the fraud*refund accounting department. In rega...

GetHuman-dawnhaun's customer service issue with Google AdWords from April 2019

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The issue in GetHuman-dawnhaun's own words
I need to speak with a represenative of the fraud*refund accounting department. In regards to charges that were made on a credit card in which the account holder stopped payment and filed a fraud dispute. I am the marketing agent on the Ad Word account –now canceled– and the account summary shows that Visa requested a charge back on the charges, the bank (Visa) and (Union Bank) have trailed the account and are reporting that there has not been a refund on this account (****). My canceled account * ***-***-**** is still showing the $**** balance due.*In order to get the balance paid off, the bank needs for Google Ads to confirm that the money was charged back because it has not been refunded on my client's debit card (****, now a closed account). This matter has been dealing with since September **** and needs to the attention of a higher management supervisor. Please call me ***-***-**** or email *****@***.com so we can resolve this matter. Please also note that this is not the first attempt to be in touch with Google. I have made numerous inquires by phone and email since ****. Now that my account has been canceled, I can't reach customer service by phone. Please email me any question you may have. Thank you. Dawn Haun

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Google AdWords

Customer service issue
Reported by GetHuman-dawnhaun
Apr 29th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 159 others
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Timeline

GetHuman-dawnhaun started working on this issue
Apr 29th, 2019 7:28pm
GetHuman-dawnhaun indicated the issue is not fixed yet.
Apr 30th, 2019 11:09pm